Managed Standards

What are Managed Computing standards?

OIT uses remote computer management tools to provide efficient service and increase security for university-owned Windows and Apple computers.

Security

Operating System and Application Patching

Patching is performed each Thursday night between 9 am and 1 pm using Tivoli Endpoint Manager (TEM) for all OIT supported computers. Machines are rebooted at 9 pm and 1 pm to ensure patches are properly applied to each machine.

Antivirus

Antivirus services are provided via Sophos Endpoint. OIT ensures Sophos is installed and scanning is enabled, virus definitions are up to date, updates are acquired, and infections are detected for action.

Administrator Accounts

Clients are not allowed administrative access to their computers for security reasons.

Remote Assistance

Remote assistance by Desktop Support is provided by TEM. A technician must be granted permission to remote into your computer.

Printer Standards

Supported printers are listed on our hardware standards webpage . Printers must be networked.

Hardware Refreshes

Supported systems are listed on our hardware standards webpage . Replacement systems may not be water falled to other users.

Asset Management

Detailed computer hardware and software information is automatically collected from managed computer to inform planning and support activities. Collected information includes hardware properties such as CPU, RAM, and video card. Software information colleected includes operating system, installation names and dates of software, and security settings and configutation details.