Mobile Standards

Smartphone devices have become a key technology for meeting everyday workplace needs.  In order to serve you well, OIT is implementing a more focused approach to smartphone support.

OIT Supported Devices

To facilitate a positive user experience, OIT recommends the iPhone and Android platforms. Support will be offered for the following services on each device.

iPhone

Please ensure your iPhone software is up to date. Support will be provided for the following services and applications:

  • OIT Exchange services including email, calendar, and contacts using the ‘iOS’ native application for each
  • VPN support using the Cisco Anyconnect client from the App store
  • Remote desktop connection support using the Wyse client from the App store

Please set up, back up, and sync your device with iTunes only on your personal computer.

Android

Please ensure your Android software is up to date.  Support will be provided for the following services and applications:

  • OIT Exchange services including email, calendar, and contacts using your device’s native application for each
  • VPN support using the Cisco Anyconnect client from the Google play store
  • Remote desktop connections using the Wyse client from the Google play store

Please maintain your music and other personal files on your personal computer.

Device Activation

Activating mobile devices with carriers is the responsibility of each department. This is due to carrier requirements to have a billing contact be listed for each device from the home department.

Requesting Help

If you need assistance for your device from OIT Desktop Support, you may contact the OIT Help Desk at (949) 824 – 2222.

As new devices and solutions become available in the future, they will be reviewed and supported devices and services may be expanded.