Telephone & Voicemail

UCI currently offers Ericcson & Aastra digital and Cisco VOIP deskphones to the campus. Below are the most frequently-asked questions, but there is a wealth of information on the main telephone page.

If you're having trouble accessing your voicemail or would like to make changes, please use our new self-service Reset Form. Unfortunately, the Help Desk cannot process voicemail requests via email or phone.

The key thing to remember is:

  • If you're ordering new phone service or requesting changes to existing phone service, there's no need to contact the OIT Help Desk. Simply fill out the Service Request Form.
  • If you're reporting an issue with your existing phone or service, you must open a ticket (or call the OIT Help Desk).

I have no dial tone/I have no display on my phone.

The quickest way to resolve these issues is to ensure your phone cord is firmly plugged in to the back of the phone and in the jack in the wall. If they are, we reommend you 'reboot' the phone buy simply unplugging it from the wall and then plugging it back. We find this resolves the vast majority of phone issues.

I'm locked out of voicemail.

  1. Go to the Voicemail Security Code Reset Form.
  2. Fill out your 5-digit extension number (e.g. 4xxxx)
  3. Select "Request to reset security code" as your reason for security code change.
  4. Click "Order Now" on the top right of the page.

I forgot my voicemail passcode.

  1. Go to the Voicemail Security Code Reset Form.
  2. Fill out your 5-digit extension number (e.g. 4xxxx)
  3. Select "Forgot security code" as your reason for security code change.
  4. Click "Order Now" on the top right of the page.

I have a new phone and need to setup my voicemail.

If the voicemail box already exists and you would like to change the owner:

  1. Go to the Voicemail Security Code Reset Form.
  2. Fill out your 5-digit extension number (e.g. 4xxxx)
  3. Select "Request to reset security code" as your reason for security code change.
  4. Click "Order Now" on the top right of the page.

If the voicemail box is on a new phone line:

I'd like to report a problem with one of the Blue Emergency Phones on campus/off-campus.

There are a number of Blue Phones around campus that anyone can use to report an emergency. These phones are hardwired to the Dispatch Desk of the UCI Police Department, which is open 24/7/365.

If you'd like a report a problem with one of these phones, please contact the OIT Help Desk immediately to report the problem, and we'll open a ticket with our Network Operations team.

NOTE: If you're calling about a blue emergency phone in Vista Del Campo, Camino del Sol, or Puerta del Sol, bear in mind that OIT does not service the actual phones. We will *only* ensure that there's a dial tone. If there's a dial tone but you're reporting some other problem with the phone itself (caller can't be heard etc), please contact the American Campus Communities housing office in those communities.

How do I block a phone number?

If you are receiving 'spam' phone calls, telemarketing, or robo-calls, you can visit https://www.donotcall.gov/ and add your number to the National Do Not Call Registry.

However, if you are being harassed by someone, please contact UCIPD immediately. PD will investigate the claim and will direct OIT on how to proceed.

Can I order a wireless headset from OIT?

Unfortunately not. OIT does not provide wireless headsets, nor can we recommend one brand over another. Please partner with your manager and ask them to purchase one for you.

I'm unable to dial certain area codes and/or place international calls.

You or your manager will need to fill out the Service Request Form to request this service, as those features are not enabled by default. Normally, phone service is limited to the contiguous United States.

I filled out the SRF, but how do I check the status of the work order?

You can call the Telecommunications Help Desk at (949) 824-5123 or check your order status online.

I've tried the steps above and I'm still having issues

To learn more about voicemail, visit our comprehensive FAQ.

We recommend you continue your search in our comprehensive ServiceNow Knowledge Base.

If you're still having trouble, feel free to open a ticket. When doing so, please provide the following:

  • Your full name
  • Your UCInetID (the first part of your email address, not your ID number)
  • A detailed description of the issue

Failure to provide this information will delay our response.

Return to the OIT Help Center.