Knowledgebase

Webmail FAQ (1)

View category →

When you compose a message, you can search your personal address book or the UCI directory. Click the “Create a New Message” icon to begin a new email message. In the Compose screen, select the UCI PhoneBook in the Contacts pane. Type in the name of the person you are searching for in search field. Select the… Read More »

Please click here if this helped you.
0 people found this helpful. Permalink


Server Registration (5)

View category →

Campus computing supporters can register multiple computers located on their network(s) by sending the following information for each system/server using the “tab separated value” format to the OIT security team (security @ uci.edu): Requester UCInetID Responsible UCInetID (optional) Hostname Ports open TCP (comma separated list) Ports open UDP (comma separated list) Comments (optional)   Updated… Read More »

Please click here if this helped you.
0 people found this helpful. Permalink


The following ports can not be registered: 2 UDP Management Utility (compressnet) 23 TCP telnet 42 TCP/UDP Host Name Server (nameserver) 69 UDP Trivial File Transfer (tftp) 111 TCP/UDP SUN Remote Procedure Call (sunrpc) 135 TCP/UDP DCE endpoint resolution (epmap) 137 TCP/UDP NETBIOS Name Service (netbios-ns) 138 TCP/UDP NETBIOS Datagram Service (netbios-dgm) 139 TCP/UDP NETBIOS… Read More »

Please click here if this helped you.
1 person found this helpful. Permalink


Changes to server registration are applied daily at 7:10 am, 12:10 pm, 5:10 pm, and 10:10 pm Pacific Time. It may take up to 5 minutes for the changes to take effect. Updated on Tuesday, September 6, 2016

Please click here if this helped you.
0 people found this helpful. Permalink


Web Server (HTTP) TCP 80: Allows off-campus computers to access web pages on your registered on-campus computer through the hypertext transport (web) protocol. Secure Web Server (HTTPS) TCP Port 443: Allows off-campus computers to access web pages stored on the on-campus computer through the secure https web server protocol. Simple Mail Transport Protocol (SMTP) TCP… Read More »

Please click here if this helped you.
0 people found this helpful. Permalink


Yes. Choose the “I would like to specify which ports to open.” option. After being prompted for your computer name and contact information, you will be able to select from a list of pre-defined ports. The “I need to define additional ports” option is also available to you at this point if you need to… Read More »

Please click here if this helped you.
0 people found this helpful. Permalink


iTunes U FAQ (6)

View category →

You will need to have the most current version of iTunes installed on your Mac or PC computer. To download the software, visit to www.apple.com/itunes. Also make sure that you are running the most current update of your system software. To access UC Irvine’s iTunes U content, either search for UC Irvine in the iTunes… Read More »

Please click here if this helped you.
0 people found this helpful. Permalink


“Podcasting” refers to a push-pull delivery technology (namely RSS feeds) for downloading digital media files. You can download the content from the iTunes page or subscribe to download new podcasts automatically. Updated on Tuesday, September 6, 2016

Please click here if this helped you.
0 people found this helpful. Permalink


Currently, you do need to have the iTunes application to download content. It is available for both Windows and Mac systems at http://www.apple.com/itunes You do not need a Mac, iTunes or an iPod to play the audio files once they are downloaded. All you will need is a player capable of playing .mp4 AAC (Advanced… Read More »

Please click here if this helped you.
0 people found this helpful. Permalink


Yes, new courses and collections are being added to the UC Irvine iTunes U channel all the time. Additionally, new content is regularly added to existing courses and collections. Updated on Friday, December 30, 2016

Please click here if this helped you.
0 people found this helpful. Permalink


If you would like to include your podcasts in iTunes U, please read our iTunes U for Content Providers questions for more information . Updated on Tuesday, September 6, 2016

Please click here if this helped you.
0 people found this helpful. Permalink


iTunes U is a store front to distribute podcasts using Apple’s popular iTunes software. UCI Replay is an audio/screen capture service for instructors, employees and departments to easily record classes, presentations, or instructional vignettes on a PC or Mac computer. UCI Replay uses TechSmith’s Relay for recording. Recordings created with UCI Replay can be incorporated… Read More »

Please click here if this helped you.
3 people found this helpful. Permalink


iTunes U for Content Providers (7)

View category →

If you have podcasts that you would like to include in UCI’s iTunes U site, you can apply to become a contributor. There are two main steps for this process: Apple ID: Create an Apple ID, and submit that account to the iTunes U managers via email to itunesu@uci.edu (be sure to send the message… Read More »

Please click here if this helped you.
0 people found this helpful. Permalink


Once your AppleID has been added, you will receive email with specific instructions to access your iTunes U account. General Instructions Using Safari, login to UCI’s iTunes U Public Site Manager with your Apple ID and password. When you log in, you will see all the collections for which you are a contributor. If you… Read More »

Please click here if this helped you.
0 people found this helpful. Permalink


Before you begin editing your content, we recommend that you spend some time with Apple’s iTunes U User Guide, specifically the section on Collections. This will explain the basics of getting your channel set up. Using iTunes U Public Site Manager Updated on Tuesday, September 6, 2016

Please click here if this helped you.
0 people found this helpful. Permalink


Click on the “Feed” of the collection to which you want to add media. Click on the “Items” option.  You will see an area where you can upload new items to that collection. Consult Apple’s documentation on uploading items to iTunes U. Updated on Friday, December 30, 2016

Please click here if this helped you.
0 people found this helpful. Permalink


Click the Add Collections + button in the main Collections page. Apple will ask you to Choose a Feed Source. If you are planning on uploading your content to iTunes U, choose “Apple-Hosted Feed.”  If you are planning on using RSS, chose “Provider-Hosted Feed.” Create the new collection, upload a thumbnail for the collection and… Read More »

Please click here if this helped you.
0 people found this helpful. Permalink


At a minimum, all media must meet the following criteria: Adheres to a basic standard in technical and professional quality. Your content will be representing UCI and be widely available through iTunes. Distributes information of value that is fitting for the medium and supports UCI’s goals. Can be easily accessed via search through appropriate naming… Read More »

Please click here if this helped you.
0 people found this helpful. Permalink


iTunes U Course Manager is a web-based tool that allows instructors to create and distribute complete courses on iTunes U featuring audio, video, books, and other content. If you can login to UCI’s iTunes U Public Site Manager, then you also have access to iTunes U Course Manager. You will need to use the provided… Read More »

Please click here if this helped you.
0 people found this helpful. Permalink


Exchange Calendar Tasks (7)

View category →

Assigning Calendar Delegates in Outlook Video Tutorials Assigning Calendar Delegates in Outlook (Video Tutorial – Part 1. 1:51) Assigning Calendar Delegates in Outlook (Video Tutorial – Part 2. 1:15) Directions Launch Microsoft Outlook Click on the orange File tab in the upper-left corner. Click on the Info section of the left information container. Click on the Account Settings button in the center… Read More »

Please click here if this helped you.
85 people found this helpful. Permalink


Go to the calendar function. Select the Calendar Permissions tool from the ribbon at the topn (Permissions in Outlook 2011). Select the Permissions tab from Calendar Properties (Folder Properties: Calendar in Outlook 2011). It may be selected already. Select Default from the list of permissions. It may be selected already. Choose the amount of information to… Read More »

Please click here if this helped you.
0 people found this helpful. Permalink

0 Comments

Open Managed Calendars Launch Microsoft Outlook Click on the Calendar menu item on the bottom left to enter the Calendar view if not already in Calendar view. To open a Calendar from the Global address list, while in the Calendar view, select the Home tab and click on Open Calendarand make your selection from the drop down menu. Enter the Person’s Name — Type in the first and last name… Read More »

Please click here if this helped you.
0 people found this helpful. Permalink


Accessing Shared Calendars Video Tutorial How do I access a shared calendar in Outlook video tutorial Directions Select the Home Tab and click on Open Calendar drop down menu above managed calendars item in the tool ribbon and select Open Shared Calendar. Select the Name button to open the Global Address dialog box. Search for… Read More »

Please click here if this helped you.
0 people found this helpful. Permalink


Sharing My Calendar Directions To share your Calendar, right click on the Calendar you wish to share and select Share Calendar in the drop down list. Click on the To: button in the Sharing invitation window to pull up the Global Address List and select the individual you wish to share yourCalendar with, highlight the name and click on the To: button in the Global Address… Read More »

Please click here if this helped you.
1 person found this helpful. Permalink


Outlook 2010 Login to your Exchange Calendar. Select the Home Tab and click on Open Calendar drop down menu above managed calendars item in the tool ribbon and select Open Shared Calendar. Select the Name button to open the Global Address dialog box. Search for the UCI Campus Holiday’s Calendar from the Global Address List, select it and click the OK button.… Read More »

Please click here if this helped you.
0 people found this helpful. Permalink


To share your Calendar right click on the Calendar you wish to share and select Share Calendar in the drop down list. Click on the Details: drop down menu to choose the level of detail of your Calendar you wish to share and then make your other selections by checking or unchecking the appropriate boxes that apply. Click the Send button… Read More »

Please click here if this helped you.
1 person found this helpful. Permalink


Exchange Email Tasks (9)

View category →

Video Tutorial Using the Global Address List in Outlook Video Tutorial (1:07) Directions The best way to address email is to find your intended recipient in the Global Address List (GAL). After clicking on “new e-mail” a new window will come up. Click the “To” button to pull up the GAL. You will usually have the… Read More »

Please click here if this helped you.
1 person found this helpful. Permalink


Video Tutorial Adressing Multiple Recepients in Outlook Video Tutorial (:39) Directions Many email program use commas to separate the addresses of multiple recipients. Exchange uses semicolons (;). This is something you can configure in your Outlook options. From the “File” menu (1) select “Options” (2). This will bring up the options window. From the Outlook Options… Read More »

Please click here if this helped you.
0 people found this helpful. Permalink


Video Tutorial Creating or Modifying Signatures in Outlook Video Tutorial (1:23) Directions Click on the File Tab and then click on the Options Button. In the Outlook Options dialog box click on Mail then click on the Signatures Button. Click on the New button Enter the name for your new signature then click OK. Highlight your signature name by clicking on it that you want to… Read More »

Please click here if this helped you.
2 people found this helpful. Permalink


Video Tutorial Setting an Automatic Out Of Office Reply Message in Outlook Video Tutorial (2:14) Directions Click on the File Tab and then click on the Automatic Replies Button. Select the dates when you want your Automatic Reply to be sent. Type in your automatic reply for “Inside My Organization”. Either copy and paste in the same reply for people… Read More »

Please click here if this helped you.
1 person found this helpful. Permalink


Exchange allows you to set an automatic reply or vacation responder when you will be away from checking your email. Use the instructions below for Outlook Web Access (OWA). Login to Outlook Web Access Click the Options Gear in the top right corner and select Set Automatic Replies Select Send automatic replies Optionally, Check the… Read More »

Please click here if this helped you.
2 people found this helpful. Permalink


Office 365 allows you to set an automatic reply or vacation responder when you will be away from checking your email. Use the instructions below for Outlook Web Access (OWA). Login to Outlook Web Access Click the gear  in the top right corner and select Options From that screen, choose Automatic Replies: Select Send automatic… Read More »

Please click here if this helped you.
6 people found this helpful. Permalink


Video Tutorial Creating Rules to Filter Messages Automatically in Outlook Video Tutorial (1:55) Directions With the Home tab selected, click on Rules. Select Create Rule Enter criteria for filtering email then click on the OK button. Notice there are two parts to a rule: a pattern indicating when the rule applies (e.g. who the message is from) and a… Read More »

Please click here if this helped you.
0 people found this helpful. Permalink


Video Tutorial How do I view my emails as threads or conversations in Outlook video tutorial (1:28) Directions Outlook allows you to look at email messages in two different ways. Normally, you look at one message at a time, independent of its history. But Outlook also allows a “threaded” view which collects together all the messages… Read More »

Please click here if this helped you.
0 people found this helpful. Permalink


Video Tutorial Searching for email in Outlook Video Tutorial (1:26) Directions When you click in the search box, a new tab appears on the ribbon. In the Search Tools tab, click on Advanced Find.  If you want to search for text inside a message, ‘set search for the words’ in: to ‘subject field and message body’.… Read More »

Please click here if this helped you.
0 people found this helpful. Permalink


Spam FAQ (4)

View category →

Have you set up spam filtering, either through “My Email Options” or through “Advanced Spam Filtering”?  If you have set up filtering, you may want to either change your option to “strict” in “My Email Options” or fine tune the advanced spam filtering settings. If you need more help, contact the OIT Help Desk at (949)… Read More »

Please click here if this helped you.
0 people found this helpful. Permalink


Our mail system will reject connections from mail servers listed on a particular set of “remote block lists” (RBLs). The RBLs are lists of identified spammers, maintained by a third party. Anybody sending through an RBL-listed server will be unable to deliver mail to UCI. Please note that the sender in such cases will receive… Read More »

Please click here if this helped you.
1 person found this helpful. Permalink


Setting Up Thunderbird’s Junk Mail Control Launch Thunderbird From the Tools menu, select Account Settings (See Figure 1) Select Junk Settings in the left pane. You may have to click on the plus sign next to your account name to expand this list. In the Junk Settings window, check Enable adaptive junk mail controls for this account. (See Figure 2) Check Trust junk mail… Read More »

Please click here if this helped you.
22 people found this helpful. Permalink


This will create an additional layer of filtering for Spam using UCI’s SpamAssassin program that tags messages before they are delivered to you. Messages that have a score of 5 or higher will be tagged as Spam. Click on the Mail menu at the top of the screen, then choose Preferences. Click on the Rules icon, then click the Add Rule button.… Read More »

Please click here if this helped you.
0 people found this helpful. Permalink


Office 365 Support (4)

View category →

Follow the instructions below to help you access your email, calendar, contacts and task management account from a web browser. If you have any problems with this configuration, contact the OIT Help Desk at ext. 42222 for further assistance. Note: These instructions were tested and verified using current versions of Internet Explorer 10, Firefox and Chrome. In the web browser… Read More »

Please click here if this helped you.
2 people found this helpful. Permalink


Follow the steps below to add all the current Skype for Business/Lync participants at once.  In LYNC, enter ‘OIT – Microsoft Lync Participants’ in the Find a contact box Hover over the blue-highlighted contact list and a plus will appear in the right-hand corner of the contact. Click the plus symbol and it will automatically add all the… Read More »

Please click here if this helped you.
0 people found this helpful. Permalink


Repair a profile in Outlook 2010 or 2013 In Outlook 2010 or 2013, click File. Click the down-arrow next to Account Settings, and then Account Settings. On the Email tab, select your account (profile), and then click Repair. Follow the prompts in the wizard. Enter your UCInetID@ad.uci.edu when prompted for a username or email address.… Read More »

Please click here if this helped you.
2 people found this helpful. Permalink


If you are a faculty or staff member who is enrolled in either Office 365 Education Plus or Office 365 ProPlus, follow these steps to download Microsoft Office for your PC or Mac, as well as the mobile versions of the apps for your iOS or Android device. NOTE:   Uninstall any previous versions of… Read More »

Please click here if this helped you.
5 people found this helpful. Permalink

0 Comments

Microsoft Volume Licensing (1)

View category →

Volume License Activation Microsoft has changed the way volume license product activation occurs in Windows Vista, 7, and newer Windows Server 2008 and newer Office (for Windows, not MacOS) 2007 and newer, and Office family products like Visio and Project. You do not have to type a 25-character product key. Computers activate by “talking” to an… Read More »

Please click here if this helped you.
8 people found this helpful. Permalink


Computer Labs (3)

View category →

All smartclassrooms and computer labs that are OIT supported require a UCInetID and Password to log in. Type in your UCInetID (Do not put “@uci.edu”) – See example below. Type in your Password (Case-sensitive) and press Enter on the keyboard.   Note: There are other classrooms and/or computer labs in campus that are managed by different… Read More »

Please click here if this helped you.
1 person found this helpful. Permalink

0 Comments

Yes. They can log in using one of the following: A temporary account issued by the OIT HelpDesk Please contact OIT at (949) 824-2222 or send email to oit@uci.edu to request for a temporary account and password. You will need to provide the class information, duration of the class, and which computer lab you are scheduled in. For scheduling… Read More »

Please click here if this helped you.
0 people found this helpful. Permalink

0 Comments

Here is a video on how to add the Java application URL on the Exception list for Windows computers: Java – Adding Sites to Exception List New versions of Java will require this additional step in order for the Java applet to work in the classroom or lab computers when visiting certain websites. This video is on UCI Replay… Read More »

Please click here if this helped you.
0 people found this helpful. Permalink

0 Comments