Bear in mind that if you recently updated your UCI Gmail password on google.uci.edu, you need to go through the following steps to enter the new password on your computers & mobile devices.
NOTE: If you are an ES Mail or UCI Office 365/Exchange user, please disregard the following instructions, as these only apply to UCI Gmail users.
Normally when your UCI Gmail password is changed or reset, you will be prompted for the new password the next time you open your email client and it attempts to connect to the server, as well as when you try to send a message. You can also be proactive and update your UCI Gmail password by doing the following.
- You should see a triangle in the upper-left of your screen. When you do, swipe down from the top of the screen and tap Account Action Required.
- On the page called Please sign in, tap Next.
- Enter your new password and tap Next.
- Your new password has been saved, and new email should now appear shortly.
- Open Apple Mail and try sending a message. When you click Send, you will see a Gmail popup window asking you for your password.
- Enter your new password and then click Next. This will send the email, as well as update Apple Mail with your new password.
iOS (iPhone, iPad)
- Go to Settings > Mail, Contacts, Calendars.
- Tap on your UCI Account.
- You’ll see a message stating there was a problem accessing your account. Please reenter the password for… Below that message, tap the link Re-enter Password.
- Enter your new password and tap Next. Your new password has now been saved.
- Tap the Home button and check your email. New messages should appear shortly.
Outlook for the Mac
- Select the Tools menu and then click Accounts.
- In the right pane under Server information, enter a new password in the Password box.
- Near the bottom click the More Options button.
- Make sure the Authentication is set to Use Incoming Server Info and then click OK.
- Close the Accounts window to save the new password.
Outlook for the PC
- Open Outlook and select File > Account Settings, then click Account Settings again.
- Highlight the account you want to change the password on.
- Click Change and enter your new password in the Password field.
- Near the bottom right, click More Settings…
- Select the Outgoing Server tab and ensure that My outgoing server (SMTP) requires authentication is checked, as well as Use same settings as my incoming mail server. Click OK to close the window.
- Click Next. Outlook will test your new password. If the password was incorrect, a new window will appear. Carefully re-enter your password, check the box to Save this password in your password list and then click OK to run the test again. and if you’re successful, you will see a confirmation. Click Close.
- Click Finish to close the window and then click Close to close the Account Settings window.
Thunderbird (PC or Mac)
- Open Thunderbird. (On a PC, go to Tools, then Options and then click the Passwords tab. On a Mac, click on the Thunderbird menu and select Preferences…)
- Click the Security button, and go to the Passwords tab. Click Saved Passwords….
- Click Show Passwords. You may be prompted for the master password.
- A box will appear that says Are you sure you wish to show your passwords? Press Yes.
- If you have opted to save both your incoming (imap://) and outgoing (smtp://) mail server passwords in Thunderbird, you will see them listed separately even though they are technically the same password, as shown below. To change a stored password, highlight it and press Remove. NOTE: If you are removing saved passwords because you have changed your UCInetID password, you will need to delete both in order to send and receive mail. Close all windows and quit Thunderbird. Then, reopen Thunderbird.
- Thunderbird will attempt to check the incoming server for new mail, at which point it will prompt you for a new password (provided you deleted the incoming server password). Enter the new password and check Use Password Manager to remember this password. Press OK.
- If you deleted your outgoing server password, you will be prompted to re-enter your password the first time you try to send a message from your account.