Planned Maintenance Archive

Bomgar Upgrade on January 14, 2017 from 10am-1pm

Purpose: Server Upgrade

Services Affected:

Bomgar will be unavailable for a feature/bug fix upgrade. Version 16.2.1 brings, among other things, a new web-based console and better connection resilience in the Jump Clients.

Status: Resolved

Resolution:

The upgrade has been completed.


Webfiles upgrade this weekend on January 15, 2017 from 8a-12p

Purpose: System Upgrade

Services Affected:

We will upgrade the server and software to the latest versions.
The "look and feel" of the system will change noticeably. You may wish to consult this Knowledge Base article on the changes to expect: https://uci.service-now.com/kb_view.do?sysparm_article=KB0010705.
Other helpful information on Webfiles will continue to be available at http://www.oit.uci.edu/webfiles/

All your accounts and files will be unchanged by the upgrade. If you have any questions, or have any difficulty after the upgrade, please call the OIT Help Desk at x42222.

Status: Resolved

Resolution:

The upgrade has been completed.


MPAA (building #002) – scheduled power maintenance on January 12, 2017 from 4am-645am

Purpose: Scheduled Maintenance

Services Affected:

Beginning at 4:00 AM on Thursday, January 12 power to building #002 (MPAA) and the Social Science Parking Structure (SSPS) will be shut off for maintenance. power is expected to be back in service by 6:45 AM.

during the maintenance window, network connectivity for the MPAA and the SSPS will be out of service.

UCI is undergoing an upgrade of the 12 Kilo Volt electrical distribution system. this project is known as the "Step-4 12kV Project". there will be many scheduled outages over the next year to prepare campus buildings for this upgrade project.

Status: Resolved

Resolution:

Service completed.


CENIC UCLA Optical Node Maintenance on January 11, 2017 from 10pm-11pm

Purpose: Scheduled Maintenance

Services Affected:

The CENIC network engineering team has scheduled a low impact maintenance:

START: 22:00 PST, Wed 1/11
END: 23:00 PST, Wed 1/11
SCOPE: Optical node Maintenance

IMPACT:
Traffic will NOT be interrupted

COMMENTS:
CENIC engineers will be conducting low-impact maintenance on the Optical node UCLA2CA87O towards UC Irvine. No impact is expected as a result of this work

Status: Resolved

Resolution:

Please report any issues to the Help Desk


800MHz Radio System Go-Live maintenance window & subscriber radio updates on January 14, 2017 from 7:00AM-1:00PM

Purpose: Scheduled Maintenance

Services Affected:

OIT is performing a major upgrade of the campus radio system, because the current system will soon be unsupportable.

The upgrade provides a modern digital standards-based system with many benefits:
· more reliable
· more secure
· improved performance and capacity
· better audio quality
· supports new and improved radios.

Our old system will be removed from service Saturday January 14th at 7:00AM. We will then begin the process of upgrading subscriber radios to use the new system.

We are asking our customers to switch your radios to Channel 5 - Signal Peak on Zone 3 or Zone C and to operate there during the upgrade window. Signal Peak is a separate standalone backup system from the campus trunked radio system and is available at all times. Please use your complete department call sign and keep your traffic as short as possible because we will be sharing a single channel during the move.

We will coordinate with each group to identify the primary location for radio updates, to prioritize updates, and to plan special handling to minimize the upgrade window.

Police and other critical systems will be upgraded between 8am and 1pm Saturday, and all others after 1pm. Once all your units have been updated then you will be able to use the new production system.

We will have 4 locations on Saturday for converting subscriber portable and mobile radios to our new system: Police Department, Student Center, North Campus and our Administrative Modulars. On Sunday, January 15th, starting at 8am, we will perform upgrades at Student Center and our Administrative Modulars. After the weekend, we will continue to provide software updates at our Administrative Modulars during business hours.

We will send out a notification email message at the start of our maintenance window and then another when we are done so you can move back to normal operations.

Please me know if you have any questions regarding this go-live and subscriber update process. I can be reached by phone at 949-824-5878 (4-5878) or email at albert@uci.edu

Additional resources and information about the campus radio system can be found on the OIT web page at www.oit.uci.edu/radio.

Status: Resolved

Resolution:

The upgrade has been completed.


Brief Interruption to Help Desk telephone on January 11, from 3am-4am

Purpose: To restart a database following a patch

Services Affected:

Help Desk Telephone

Status: Resolved

Resolution:

Service completed.