Planned Maintenance Archive

Phone System Outage on Thursday, April 13 midnight - Friday April 14 4am

Purpose: Rollback of March 31 software upgrade

Services Affected:

To help resolve the campus phone system problem affecting fire alarm panel communication, OIT plans to roll back the phone system upgrade on Thursday night - Friday morning. This will require taking the campus phone system out of service starting Thursday April 13 at midnight. Service will resume by Friday April 14 at 4:00AM. After the rollback, the fire alarm and phone systems will be thoroughly checked for stability. It may require several days to confirm that the problems are resolved.

The entire campus phone system will be down during the maintenance window. Phone service for high priority locations such as the Police Department is expected to be restored within the first 30 minutes. Other locations will incrementally resume service.

If you need assistance, simply send us an email to oit@uci.edu.

Status: Resolved

Resolution:

Service was completed on time.


Student Center Server Migration – Impact to Staff Working This Weekend on Saturday, April 8 from 12am to 12pm

Purpose: Server Migration

Services Affected:

Please be advised that the Student Center server migration will begin at midnight tonight, Saturday, April 8, and lasting until 12pm. During the migration, access to many business applications that Student Center users rely on will be unavailable. OIT will communicate with Student Center staff when service has been restored.

Status: Resolved

Resolution:

Service completed on schedule.


Planned power outage at 5141, 5151, 5161 & 5171 California on April 5, 2017 from 10pm-1am

Purpose: Scheduled Maintenance

Services Affected:

There will be a planned power outage in a few buildings within URP (5141, 5151, 5161 & 5171 California) on 4/5/17 beginning at 10:00 pm and ending no later than 1:00 am on 4/6/17.

Status: Resolved

Resolution:

Service completed on time.


100 Theory in the University Research Park – scheduled power maintenance on Friday, March 31, 2017 - April 1, 2017 from 12am-3am

Purpose: Scheduled Maintenance

Services Affected:

The Property Management Office of the University Research Park (URP) scheduled power maintenance in the100 Theory building. beginning late Friday night (3/31/2017 at
11:59 PM) and continuing into early early Saturday morning (4/1/2017 by 3:00 AM), the electrical power will be shut off to perform safety testing of the GFI subsystem.

Network connectivity for 100 Theory will not be available during the scheduled maintenance window. The following networks will be out of service in 100 Theory of the URP:

Community Medicine
default-gateway = 128.195.212.129

Health Policy Research Institute
default-gateway = 128.200.113.129

Pediatrics
default-gateway = 128.200.163.65

University Advancement
default-gateway = 128.195.130.1

WiFi services (UCInet Mobile Access, etc)

Status: Resolved

Resolution:

Service has been completed.


Langson Library (Building #102) scheduled power outage on Thursday, March 30, 2017 from 530am to 630am

Purpose: Scheduled Maintenance

Services Affected:

The Langson Library (campus building #102) will have electrical work performed requiring the power to be turned off. the electrical disruption will occur on Thursday, March 30. it will begin at 5:30 AM. the expectation is that power will be back on by 6:30 AM. During the one hour electrical maintenance window, UCInet and FacNet services within the Langson library will be out.

Status: Resolved

Resolution:

Service has been completed.


Phone System Server Upgrade on Friday March 31st from 10:00PM through Saturday, April 1st 2AM

Purpose: Upgrading phone system servers

Services Affected:

We are upgrading our server software to a 64-bit operating system. We'll be using new hard drives pre-configured with the new operating system to reduce our system outage window.

Impact -

The campus phone system will be down during the maintenance window while installation and testing are performed by OIT and vendor staff. Central Plant and Police Department are priority departments, and are expected to be returned to service within the first 30 minutes. Other locations will resume service as we progress through our phone sites.

During the maintenance window, calls, voicemail, and ACD (Call Center) services from and to campus phones will not be available.

911 calls to the UCIPD from outside lines, including cellular, will not be impacted.

After the upgrade is complete:
o User handsets will require re-enabling their diversion (call forwarding) function
o For all phones that have personal profiles or call lists, the phones will default to Profile #1. Personal profiles will be activated for all phones, regardless of their status before the maintenance window.

If you have an important call-forwarding function that you would like to have enabled after the upgrade, submit a Service Request Form with the details of your request.

Status: Resolved

Resolution:

Upgrade completed on schedule.


Electrical Panel Outage – Building Services Building (#899) on Wednesday, March 22 from 4pm-530pm

Purpose: Scheduled Maintenance

Services Affected:

The Building Services bldg (#899) will be without power on Wednesday beginning at 4:00 PM. This may affect building #897 (Grounds Maintenance) as well.

Status: Resolved

Resolution:

Service has been completed.


Facilities Self Service Online Service Request – Software Upgrade on Saturday, March 25, 2017 at 7am to Sunday, March 26 at 1pm

Purpose: Software Upgrade

Services Affected:

We will be performing an upgrade of the IBM Tririga Application this weekend; therefore, the Facilities Self Service Online Service Request (service.fac.uci.edu) will be down from Saturday, March 25, 2017 at 7am to Sunday, March 26 at 1pm

Status: Resolved

Resolution:

Service back online after update.


Important UCI Replay Upgrade and new UCI YuJa Pilot on Tuesday, March 28 from 9:15am to 11:15am

Purpose: Software Upgrade

Services Affected:

On Tuesday, March 28 from 9:15am to 11:15am, we will be upgrading Techsmith Relay from version 5.1.1 to 5.1.2 on the UCI Replay server. With Apple discontinuing all Quicktime development and support, Techsmith needed to redesign the Mac Client Recorder. As a result of this update, all UCI Replay Mac Client Recorders will need to be updated AFTER the server update is complete on March 28.

UCI Replay PC Client Recorders will continue to work before and after the update, although clients are strongly encouraged to upgrade to the latest recorder once the upgrade is complete.

UCI Replay Mac Client Recorders will continue to work before the update. After the upgrade, ALL Mac Client Recorders must be updated before recording any presentations. The new version of Techsmith Relay will be supported only on Mac OS X 10.10 (Yosemite) and above.
Here are the details:

What:
Techsmith Relay upgrade from 5.1.1 to 5.1.2
When:
Tuesday, March 28 from 9:15am to 11:15am
Why:
Latest version of Techsmith Relay / Removal of Apple Quicktime components
Server:
Techsmith Relay (http://encoder.replay.uci.edu)
Service:
UCI Replay (http://replay.uci.edu)

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NEW: On-campus instructors, the UCI Replay team will be piloting a new video management and lecture capture solution called YuJa (http://www.yuja.com/) from early May through Summer Session 1. If you are interested, please take our 5 question survey and we’ll add you to the list - https://scout.eee.uci.edu/s/yujapilot
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Should you have any questions about the Techsmith Relay upgrade or about the YuJa Pilot, please do not hesitate to email replay@uci.edu for assistance.

Status: Resolved

Resolution:

The scheduled UCI Replay upgrade has completed successfully. Please visit http://encoder.replay.uci.edu to upgrade your recorder now.

MAC USERS: All old recorders have been disabled and will no longer connect to the server. You must upgrade your recorder before using Techsmith Relay to record your presentation.

Should you have any additional questions, please email replay@uci.edu.