Service Alerts Archive

  • UPDATE 2143: Network Service Degradation in Verano Place
    Reported on: July 15, 2017 7:50 pm

    UPDATE 2029: Our engineers are currently on-site troubleshooting the network to isolate the cause of the service degradation. We are investigating reports of a network service degradation affecting residents in the 66000-69000 buildings of Verano Place. Our engineers are investigating. Thank you for… Read More »


    Status: Resolved
    Resolution:

    At 2145, we were able to restore service by implementing a temporary workaround. Our engineers will need to schedule a long-term solution next week, but we will announce this work when the time comes.

    Updated on: July 15, 2017 9:55 pm


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  • UPDATE 840. OIT Departmental VPN service degradation
    Reported on: July 13, 2017 7:46 am

    UPDATE 840. The admins believe they’ve isolated the issue to the LDAP service. Their investigations are ongoing. We are investigating reports of an OIT Departmental VPN service degradation. Please use the Campus VPN (vpn.uci.edu) for the time being. Thank you for your patience.


    Status: Resolved
    Resolution:

    Service has been restored.

    Updated on: July 13, 2017 8:55 am


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  • UPDATE 1200. CICS PP9 Service Degradation
    Reported on: July 11, 2017 7:33 am

    UPDATE 1200. Recent security updates performed by UCOP have rendered older clients of Mochasoft incompatible with the PPS system. UCOP strongly suggests that affected users partner with their local IT and ask them to upgrade their Mochasoft clients to at least 1.8. We apologize for any trouble this… Read More »


    Status: Resolved
    Resolution:

    Recent security updates performed by UCOP have rendered older clients of Mochasoft incompatible with the PPS system. UCOP strongly suggests that affected users partner with their local IT and ask them to upgrade their Mochasoft clients to at least 1.8. We apologize for any trouble this may have caused.

    Updated on: July 11, 2017 12:13 pm


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  • OIT IM Service (chat.nacs.uci.edu) – service degradation
    Reported on: July 10, 2017 2:41 pm

    We are investigating reports of a chat.nacs.uci.edu system degradation. Our admins are investigating.


    Status: Resolved
    Resolution:

    Service was restored after a system reboot.

    Updated on: July 11, 2017 7:32 am


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  • WebFiles is unavailable at this time.
    Reported on: July 7, 2017 7:38 am

    Our technicians are aware of the problem and are working towards a resolution. There is no ETA at this time.  Thank you for your patience.


    Status: Resolved
    Resolution:

    Service has been restored.

    Updated on: July 7, 2017 10:19 am


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  • UPDATE 1100: ES Mail Service Degradation
    Reported on: June 30, 2017 9:58 am

    UPDATE 1100: Our admins believe the issue will be resolved in about 1 hour. Thank you for your patience. UPDATE 1030: A larger-than-normal volume of email has caused the queues to fill up one of the email servers, therefore slowing down the delivery of email for a small fraction of our users. The ad… Read More »


    Status: Resolved
    Resolution:

    OIT help desk has received word that the issue has been resolved. Sorry for any inconvenience it has caused.

    Updated on: July 5, 2017 2:19 pm


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  • OIT Website Service Degradation
    Reported on: June 28, 2017 1:24 pm

    The OIT website is experiencing a service degradation. Our admins are investigating.


    Status: Resolved
    Resolution:

    Scheduled tests were performed on the production website which led to higher-than-normal bandwidth utilization. After the tests completed, service returned to normal.

    Updated on: June 28, 2017 4:36 pm


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  • Network Service Degradation – 1st floor of building 222 (School Of Business 1)
    Reported on: June 23, 2017 11:46 am

    Network service degradation affecting just the 1st floor of building 222 (School Of Business 1). Our admins are investigating. Thank you for your patience.


    Status: Resolved
    Resolution:

    Service has been restored.

    Updated on: June 23, 2017 11:53 am


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  • Network outage 1st floor Building 833 and 835
    Reported on: June 20, 2017 7:55 am

    Severe water damage has brought down the network gear on the first floor of both of these buildings. Our technicians are currently working on replacing it and will update us as soon as the work is completed.


    Status: Resolved
    Resolution:

    Service restored yesterday afternoon.

    Updated on: June 21, 2017 6:57 am


    Posted in: Network, Outage | Tags: