Telephone Services Overview
Quicklink(s)
Telephone Services are available to UCI employees including analog and digital phones, softphones, and voicemail.
Mitel PBX Phone System Retirement Project
OIT has started a multi-year, phased project to leverage cloud based telephone services including MS Teams Telephone Services and AWS Connect.
Legacy Campus Phone Service
Telephones
OIT provides the following types of telephones. You can order these using the Telephone Service Request.
- Desktop Phones: Digital Multiline Telephones, Analog Single Line Telephones, and Voice Over IP Phones
- Software IP Phones: Mitel MiCollab Softphones
Voicemail
Add voicemail service to make sure you never miss a call.
Mobile Phone Discounts
Mobile phone discounts are available for personal and business use.
Campus Directory
OIT manages the campus directory for UCI. See the Support tab to learn how to update your entry.
Telephone Support
Teams Phone
Desktop Phones
MiCollab Softphones
Campus Directory
- How to update your UCI Directory Listing
- Updating Department Listings in the Campus Directory (DCCs only) – OLDUS
More Telephone Questions from OIT’s Knowledge Base
Need more help?
Microsoft Teams Phone Service
OIT has started a multi-year, phased project to migrate our customers from the legacy Mitel phone service to the new Teams phone service. The first migration of early adopters is scheduled for the Spring of 2023.
Learn more about the Teams Phone Project
Service | Prior FY Rates | Rates Effective 04/01/2023 | Rate Type |
---|---|---|---|
Microsoft Teams Phone + Voicemail (without phone set) | N/A | $9.50/month | Recharge |
Unlimited Domestic Calls (including Hawaii and Alaska) | N/A | Included | Included |
International Calls | N/A | Billed per minute based on the rates for each country. | Recharge |
Legacy Campus Phone Service
Telephone Equipment and Features
Service | Prior FY Rates | Rates Effective 04/01/2023 | Rate Type |
---|---|---|---|
Analog Single Line (with or without a phone set) | $9.75/month | $9.75/month | Recharge |
Analog Single Line Extension (with or without a phone set) | $4/month | $4/month | Recharge |
Digital Multi Line Telephone | $14.50/month | $14.50/month | Recharge |
IP Multi Line Telephone - Standard Model (restricted to certain buildings) & Soft phone - MiCollab (no building restrictions) | $15.50/month | $14.50/month | Recharge |
Mitel IP Multi Line Telephone - Advanced Model (restricted to certain buildings) | $24/month | $24/month | Recharge |
Mitel IP Multi Line Telephone - Deluxe Model (restricted to certain buildings) | $32/month | $32/month | Recharge |
Additional Directory Number (ADN) | $14.50/month | $14.50/month | Recharge |
Automated Call Distribution (ACD)/Call Center Group | $24/month + $16/month per agent | $24/month + $16/month per agent | Recharge |
Authorization Code | $2/month | $2/month | Recharge |
Feature Package 1 (needed for Group Pick-up, Hunt Group and Call List/Personal Profile features) | $2/month | $2/month | Recharge |
Generic / Virtual Extension | $10/month | $10/month | Recharge |
Voicemail
Service | Prior FY Rates | Rates Effective 04/1/2023 | Rate Type |
---|---|---|---|
Voicemail | $2.75/month | $3.00/month | Recharge |
Voicemail - Announce Only Mailbox | $12/month | $12/month | Recharge |
Establish Voicemail Service | $20 | $20 | Recharge |
Telephone Installation, Move, and Change Requests
Service | Prior FY Rates | Rates Effective 04/01/2023 | Rate Type |
---|---|---|---|
New Telephone Line Installation | $90 | $90 | Recharge |
Software Change (Qty 1-3) | $10 | $10 | Recharge |
Move/Change Telephone Location - Same Building - Any Phone Type | $54 | $54 | Recharge |
Move/Change Telephone Location - Different Building - Any Phone Type | $80 | $80 | Recharge |
Change Telephone Type or Model (Analog, Digital, IP, SIP) | $90 | $90 | Recharge |
Calling Rates* from Campus Telephones
(*Rates are subject to change)
Service | Prior FY Rates | Rates Effective 04/01/2023 | Rate Type |
---|---|---|---|
Local Calls (Zone 1 & Zone 2) 0 - 12 miles from UCI | $0.01 - 1st minute $0.01 each additional minute | $0.01 - 1st minute $0.01 each additional minute | Recharge |
Local Toll Calls (Zone 3) 13 - 71 miles from UCI | $0.03 - 1st minute $0.03 each additional minute | $0.03 - 1st minute $0.03 each additional minute | Recharge |
Local Toll Calls (657 Area code) | $0.05 - 1st minute $0.05 each additional minute | $0.05 - 1st minute $0.05 each additional minute | Recharge |
Intrastate (long distance within California, greater than 71 miles from UCI) | $0.12/minute | $0.12/minute | Recharge |
Interstate (long distance outside California, but within United States) | $0.17/minute | $0.17/minute | Recharge |
International | Billed per minute based on the rates for each country. | Billed per minute based on the rates for each country. | Recharge |