Legacy Voicemail

The campus transitioned to a New Voicemail System on February 22, 2016. The information below is for the legacy Voicemail System. New and/or saved messages were not moved to the new system, and were only available in the old/legacy system until June 30, 2016. Learn more about the new Voicemail system.

 

Legacy Voicemail User Guides

These instructions are primarily for Aastra, Ericsson, and Mitel phone sets. If you have a Cisco IP phone set, the information may differ slightly. If you have any questions, please contact the OIT Help Desk at 4-2222, or send e-mail to oit@uci.edu.

ISSUERESOLUTION
My phone doesn’t ring…
My phone goes straight to Voicemail…
Your phone line may have an “all call” diversion to Voicemail in place.  Lift receiver and dial # 2 # to cancel the all-call diversion.
Why does my phone only ring twice before it diverts?The 1st incoming call to your phone will ring about four times. If you don't answer, it will divert to your pre-set diversion point. The 2nd and subsequent incoming calls will only ring about two times before diverting – the phone system knows you aren’t available. It will reset back to about four rings when you use the phone again. Simply lift the receiver to signal that you are available for incoming calls.
How do I change my Voicemail greeting?From any on-campus phone, dial 4-8989.
From any off-campus, dial (949) 824-8989.
Follow the prompts for PHONE MANAGER (3) and PERSONAL OPTIONS (1).
How do I access Voicemail?From any on-campus phone, dial 4-8989.
From any off-campus, dial (949) 824-8989.
If you have a multi-line phone, you can also press the Voicemail button when the red light next to it is flashing, indicating a message is waiting.
How do I access Voicemail when the red light isn't flashing?From any on-campus phone, dial 4-8989.
From any off-campus phone, dial (949) 824-8989.
Can I transfer a caller (or dial directly) into the Voicemail system to leave a message without the person’s phone ringing first? From any on-campus phone, dial 4-4141.
From any off-campus, dial (949) 824-4141.
Follow the prompts.
How do I change my Voicemail to say I am on vacation?From any on-campus phone, dial 4-8989. From any off-campus phone, dial (949) 824-8989. Follow the prompts for PHONE MANAGER (3) and then PERSONAL OPTIONS (1).
I forgot my own Voicemail passcode for my own phone…Submit a self-service OIT Request Form (Login required) yourself to have your own passcode reset to the default.
I am new to this phone number and I don't have the previous employee’s passcode ...  Submit a self-service OIT Request Form (Login required) yourself to have the mailbox RESET FOR A NEW OWNER. All messages and recordings will be deleted.
My phone doesn’t seem to have Voicemail Voicemail is an optional service. While most phones have Voicemail, some do not. Your department business office should submit an OIT Service Request Form to request Voicemail be added to your phone. There is $20 set-up charge plus a monthly recurring charge ($4-$12 based on mailbox type). Service Request Form