Voicemail

OIT provides voicemail for a monthly fee through the campus telephone system. To request voicemail service or change voicemail services, use the Service Request Form.

Voicemail User Guides

These instructions are primarily for Ericsson phone sets. If you have a Cisco IP phone set, the information may differ slightly. If you have any questions, please contact the OIT Help Desk at 4-2222, or send e-mail to oit@uci.edu.

ISSUERESOLUTION
My phone doesn’t ring…
My phone goes straight to Voicemail…
Your phone line may have an “all call” diversion to Voicemail in place. 

Lift receiver and dial # 2 # to cancel the all-call diversion.
Why does my phone only ring twice before it diverts?The 1st incoming call to your phone will ring four times. If you don't answer, it will divert to your pre-set diversion point.

The 2nd and subsequent incoming calls will only ring two times before diverting – as the phone system knows you aren’t available. It will reset back to four rings when you use the phone.

When you are available to take calls again, simply lift the receiver or press your Access 1 button to signal that you are available for incoming calls.
How do I change my Voicemail greeting?From any on-campus phone, dial 4-8989

From any off-campus, dial (949) 824-8989

Follow the prompts for GREETINGS (4)
How do I access Voicemail?From any on-campus phone, dial 4-8989

From any off-campus, dial (949) 824-8989

If you have a multi-button phone, you can also press the flashing red button that indicates messages are waiting.
How do I access Voicemail when the red light isn't flashing?From any on-campus phone, dial 4-8989

From any off-campus phone, dial (949) 824-8989
Can I transfer a caller (or dial directly) into the Voicemail system to leave a message without the person’s phone ringing first? From any on-campus phone, dial 4-4141

From any off-campus, dial (949) 824-4141

Follow the prompts
How do I change my Voicemail to say I am on vacation?From any on-campus phone, dial 4-8989

From any off-campus phone, dial (949) 824-8989

Follow the prompts for GREETINGS (4), then record an OUT OF OFFICE GREETING.
I forgot my own Voicemail passcode for my own phone…Submit an OIT Service Request Form yourself to have your own passcode reset to the default (654123).  If another person submits the OIT Service Request Form for you, an OIT representative will contact the listed mailbox owner to obtain written permission to reset the passcode and retain any messages.
I am new to this phone number and I don't have the previous employee’s passcode ...  Submit an OIT Service Request Form requesting that the current Voicemail box be deleted and reinstalled for a new user (new user's name is required).  The new default passcode will be 654123. Any existing messages will be deleted.
My phone doesn’t seem to have VoicemailVoicemail is an optional service. While most phones have Voicemail, some do not. Submit an OIT Service Request Form to request Voicemail. There is $20 set-up charge plus a monthly recurring charge ($4-$12 based on mailbox type).