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Thursday April 17th, 2014

Voicemail

 

Voicemail System Documents

These PDF documents can be downloaded and read with Adobe Acrobat

Voicemail Troubleshooting Guide

These instructions are primarily for Ericsson phone sets. If you have a Cisco IP phone set, the information may differ slightly. If you have any questions, please contact the OIT Help Desk at 4-2222, or send e-mail to oit@uci.edu.

ISSUE

 

RESOLUTION

How do I access Voicemail?  

From any on-campus phone, dial 4-8989. From any off-campus phone, dial (949) 824-8989. If you have a multi-button phone, you can also press the button next to the flashing red light that indicates a message is in your mailbox.

How do I access Voicemail when the red light isn’t flashing?

 

 

From any on-campus phone, dial 4-8989. From any off-campus phone, dial (949) 824-8989.

My phone doesn’t ring or my phone goes straight to Voicemail…

 

Your phone line may have an “all call” diversion to Voicemail in place.  Lift receiver and dial # 2 # to cancel the all-call diversion. Your callers will still reach your Voicemail to leave a message if you don't answer.

How do I change my Voicemail greeting?

 

From any on-campus phone, dial 4-8989. From any off-campus phone, dial (949) 824-8989. Follow the prompts for GREETINGS (4).

How do I change the number of rings before my phone diverts to Voicemail?

 

You can't. The first incoming call will ring 4 times before it diverts to VM. If you don't answer, the system knows you aren't available so it will ring only 2 times for the next call before diverting. When you are available again, simply lift the receiver and the next incoming call will get 4 rings.

I forgot my Voicemail password for my phone

 

Submit an OIT Service Request Form yourself to have the password reset to the default (654123).  If another person submits the OIT Service Request Form for you, an OIT representative will contact the listed mailbox owner to obtain written permission to reset the password and retain any messages.

I am new to this phone number and I don’t have the previous employee’s password... 

 

There are two choices:

1. All existing messages will be deleted: submit an OIT Service Request Form requesting that the current Voicemail box be deleted and reinstalled for a new user (new user's name is required).  The new default password will be 654123. 

2. All messages will be retained:  submit an OIT Service Request Form AND detailed written authorization from the following person (below).  New user's name is required. The new default password will be 654123. 

  • For ACADEMIC employees and LIBRARIANS:  Provost/EVC
  • For STAFF employees: VC-Admin & Bus Services
  • For STUDENTS: VC-Student Affairs
  • For UCIMC employees: CEO-UCIMC

 

If you have any questions, please contact the OIT Help Desk at 4-2222, or send e-mail to oit@uci.edu.