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Friday July 25th, 2014

Voicemail

 

Voicemail System Documents

These PDF documents can be downloaded and read with Adobe Acrobat

Voicemail Troubleshooting Guide

These instructions are primarily for Ericsson phone sets. If you have a Cisco IP phone set, the information may differ slightly. If you have any questions, please contact the OIT Help Desk at 4-2222, or send e-mail to oit@uci.edu.

UCI CAMPUS VOICEMAIL ISSUE
RESOLUTION

My phone doesn’t ring …

My phone goes straight to Voicemail …

 

Your phone line may have an “all call” diversion to Voicemail in place.  Lift receiver and dial # 2 # to cancel the all-call diversion.

Why does my phone only ring twice before it diverts?

The 1st incoming call to your phone will ring four times.  If you don’t answer, it will divert to your pre-set diversion point.  The 2nd and subsequent incoming calls will only ring two times before diverting – as the phone system knows you aren’t available.  It will reset back to four rings when you use the phone.  When you are available to take calls again, simply lift the receiver or press your Access 1 button to signal that you are available for incoming calls.

 

How do I change my Voicemail greeting?

From any on-campus phone, dial 4-8989

From any off-campus, dial (949) 824-8989

Follow the prompts for GREETINGS (4)

How do I access Voicemail?

From any on-campus phone, dial 4-8989

From any off-campus, dial (949) 824-8989

If you have a multi-button phone, you can also press the flashing red button that indicates messages are waiting.

How do I access Voicemail when the red light isn’t flashing?

From any on-campus phone, dial 4-8989

From any off-campus, dial (949) 824-8989

How do I change my Voicemail to say I’m on vacation?

From any on-campus phone, dial 4-8989

From any off-campus, dial (949) 824-8989

Follow the prompts for GREETINGS (4)

Can I transfer a caller (or dial directly) into the Voicemail system to leave a message without the person’s phone ringing first? 

From any on-campus phone, dial 4-4141

From any off-campus, dial (949) 824-4141

Follow the prompts

I forgot my Voicemail password …

Submit an OIT Service Request Form to have the password reset to the default which is 654123#.  The OIT representative will contact the listed mailbox owner to verify and obtain written permission to reset the password and retain any existing messages.

I am new to this phone number and I don’t have the previous employee’s password ... 

There are two choices:

  • All existing messages will be deleted: submit an OIT Service Request Form requesting that the current Voicemail box be deleted and reinstalled for a new user.  The new default password will be 654123#. 
  • All messages will be retained:  submit an OIT Service Request Form AND detailed written authorization from the following person (below).  The new default password will be 654123#. 
  • For ACADEMIC employees & LIBRARIANS:  Provost/EVC
  • For STAFF employees: VC-Admin & Bus Services
  • For STUDENTS: VC-Student Affairs
  • For UCIMC employees: CEO-UCIMC

My phone doesn’t seem to have Voicemail …

Voicemail is an optional service.  While most phones have Voicemail, some do not.  Submit an OIT Service Request Form to request Voicemail.  There is a set-up charge plus a monthly recurring charge.

If you have any questions, please contact the OIT Help Desk at 4-2222, or send e-mail to oit@uci.edu.