What’s Happening in OIT?

Recent News & Events

Staff Engagement Survey

Aug 10, 2017

Your opinion matters! Help UCI create a workplace that empowers your success by taking the 2017 Staff Engagement Survey. UCI has partnered with Gallup to conduct this survey and collect valuable insight from you.

Pinnacle Telephone Billing System

Aug 10, 2017

OIT replaced its 25-year-old Telephone Billing System with a new billing system called Pinnacle. To review your billing statement, you will access Pinnacle directly rather than using EDL.

EEE Canvas Transition Update & Instructor Panel

May 16, 2017

OIT is sponsoring a transition update and instructor panel focused on one of the first major new development projects we are tackling as part of this transition on June 1, 2017, 1 – 2:30 pm

IT News – April 2017

Apr 20, 2017

In this issue: Eduroam, Tips & Tricks for Webfiles, and Campus Radio System Upgrade

Radio Upgrade

Mar 29, 2017

A year-long project to upgrade the Campus Radio System has been completed, and new radios have been programmed and issued to participating departments.

My Account Activity

Mar 28, 2017

Use our new tool to view your recent UCInetID account activity for a subset of OIT services. You can verify the activity is legitimate and report anything suspicious.

Welcome UCI Applicants!

Mar 20, 2017

Do you need to check your admission status? If so, we’ve written a Help and Frequently Asked Questions (FAQ) page.

Try Self Service

Mar 20, 2017

Need help and don’t know where to start? Try our new Help Center and Self Service tools to open a ticket, order a new service, and find answers.

What’s Happening in OIT?

Mar 20, 2017

Learn more about what OIT has been working on for the faculty, staff and students at UCI.

IBM 10 Tririga Capital Projects Roll-Out

Feb 28, 2017

OIT, in collaboration with Facilities Management, rolled out a new implementation of Renovation Projects with many new features and capabilities.

OIT Fact Sheets

By the Numbers - OIT Fact Sheet Spring 2017

View More OIT Fact Sheets

We have more detailed quarterly statistics showing what we do daily for you!

OIT Customer Satisfaction Survey

OIT Customer Satisfaction Survey InfographicIn 2016, as part of a strategy for continuous service improvement, the Office of Information Technology distributed a Customer Satisfaction Survey. Many of you took the time to provide information, and we thank you.

We would like to share the results of the survey with you.  We were gratified to learn that you feel that OIT is doing many things well.  At the same time, you made many suggestions on how we could serve the campus better.

We will be using this information to adjust and enhance our services.  Thank you again for contributing to OIT's efforts to improve service quality and processes.

Learn more about the survey results and the changes OIT is making based on your feedback.

Collaborations & Presentations

Learn more about how OIT collaborates with other units and universities including presentations by our staff at conferences throughout the country.

Four Steps for Introducing New Tech to Your Existing Tech Stack

By Su Wang | May 10, 2017

If you’re like me, you love new and shiny stuff. It’s all about JS this, MEAN stack that. (Those are real things, right?) But let’s be honest. Ninety percent of the new and shiny stuff you try out fizzles away in a matter of months, if not weeks.

IBM 10 Tririga Capital Projects Roll-Out

By Jyoti Razdan | Feb 28, 2017

OIT, in collaboration with Facilities Management, rolled out a new implementation of Renovation Projects with many new features and capabilities.

UCSD’s Customer Satisfaction Survey Is Taking Off

By Cheryl Watt | Feb 7, 2017

When the UCI Office of Information Technology (OIT) decided to conduct a customer satisfaction survey, it turned to the experts – UC San Diego’s Organizational Performance Assessments unit.

TRS – Shared Service with UC Hastings

By Christa Chen | Feb 3, 2017

This collaborative project brings UCI’s Time Reporting System (TRS) to UC Hastings College of Law as a shared service.

Tales from the Octagon

By Judi Franz | Nov 29, 2016

How UCI launched our first Active Learning Classroom working with both students and faculty.

Collaboration Works

By Lyle Wiedeman | Oct 3, 2016

A CPHE Success Story of Supporting Service Quality Assessment Across Systems

UCI Creates IT Recruitment Video

By Cheryl Watt | Aug 9, 2016

UC competes for IT talent with the most innovative technology firms in California. And so recruitment can be an ongoing challenge for CIOs and their managers. The Office of Information Technology at UCI shares staff stories in its new recruitment video, “Working at OIT.”

From Homebuilt to Canvas: Lessons from the Developer Trenches

By Su Wang | Jul 19, 2016

Transitioning from a 20 year old homebuilt LMS with full control over the stack to hosted Canvas was no easy feat. We’ll cover the lessons learned.

Data Integration with Local Proposal Development System

By Noah Margolis | Jul 17, 2016

Discuss, demo, and learn one approach to data integration between Cayuse 424 and University of California, Irvine’s local proposal development.

“We’re Moving Your Cheese!”: Communicating IT Change

By Briandy Walden | Jul 12, 2016

Communications can make or break your IT project. When UC Irvine undertook a potentially contentious pilot of a new campus-wide LMS, our comprehensive communication strategy led to solid participation and eventual adoption of the system.