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Adobe Creative Cloud Install Instructions

As a result of campus closure, student access to Adobe Creative Cloud in labs and classrooms is not available. Adobe has provided temporary at-home access for impacted students and faculty so that they can continue their work remotely. Please follow the instructions below to enable access to Creative Cloud Desktop Apps on your personal device.

Note: The temporary access to Adobe Creative Cloud will expire on July 6, 2020. This is extended from May 31st. There will be no further extensions.

  1. Visit and use your UCI email address to sign in (in the form of ‘’). Click ‘Continue‘.Creative Cloud Login image
  2. If prompted, select “Company or School AccountChoose Adobe Account image
  3.  You will then be taken to the UCI’s Webauth page.  Enter your UCInetID and password to continue (if you are using DUO authentication you will need to authenticate over DUO as well).Web Auth Adobe Login
  4. After you have successfully logged in with your UCInetID and password, you will be taken back to the Creative Cloud Website where you will be able to download copies of various Creative Cloud Apps for use on your personal computer.  You WILL be required to remain logged into Adobe Creative Cloud with your email address in order to use any creative cloud software.

Download Adobe Creative Cloud Apps

  1. From the Creative Cloud website, browse for and download your desired app. Click Apps on the top of the page to view all apps.
  2. For more information on how to download or install apps, see Download and Install Creative Cloud apps.

Special Instructions for Adobe Acrobat DC

  1. For Windows computers: Adobe has notified us that there is currently a problem using Adobe Acrobat on Windows computers with this temporary license.  Users will experience an error when they attempt to run Adobe Acrobat that indicates that it is a trial or unlicensed version, even though they are logged in.  Visit this page and scroll down for more information –
    There is a fix for Windows computers at this time.  Download the file and extract it on your computer.  This should allow you to successfully run Adobe Acrobat.
  2. For macOS computers: Users may encounter this error when attempting to create, edit, or otherwise modify a PDF document from a file
    Adobe-Acrobat-Error-MacOSIf this is the case, make sure that the checkbox labeled “Use Adobe Create PDF cloud service” is UNCHECKED in the file choice popup window, as seen here:

Special Instructions for using Lightroom on Windows Computers

At this time, Lightroom on Windows computers gives an error when launched: “Access Denied – Please contact your IT Administrator.”  This appears to be due to the Adobe Cloud account integration with the current version of Lightroom.  We do not currently have a fix available from Adobe for this error.  There is another application available in the Adobe Creative Suite, Lightroom Classic, that does not have this integration and installs and launches correctly.  Please use Lightroom Classic for now.

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