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Lessons Learned and Best Practices: Getting from ServiceNow PPS Demos to Real Life

Thinking about using ServiceNow to track Resources and Projects? In this panel discussion, panel members from UC campuses will explain their goals, accomplishments, and lessons learned implementing and using ServiceNow for request intake, project and portfolio management (PPM), as well as resource management. An introductory presentation will be given to provide the audience with an overview of what each campus is doing with regard to PPM, Demand intake, and Resource Mgmt. Then each panel member will take a few minutes to describe their campus’s goals, achievements, and lessons learned. The remaining time will allow for questions from the audience.


UCCSC 2018


  • Eric Martin
  • Patrick Wagman
  • Eric Puchalski
  • Kent Carpenter
  • Hampton Sublett
  • Lyle Wiedeman
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