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Duo MFA Frequently Asked Questions

Duo doesn't work with my phone anymore

If you got a new phone, factory reset your phone, or uninstalled/re-installed Duo, click the Replace Phone button below to learn how to to fix your Duo account.

If your question is not listed below, please open a ticket. We have great training videos just below the FAQ.

Enroll in Duo

Get started using Duo MFA by enrolling your device.

About Duo

What is Duo MFA and what are the benefits?

mobile device question mark

Need More Help?

If your question is not listed or you need more help, contact the OIT Help Desk.

 

OIT Training Videos

These training videos will help you get started using Duo MFA at UCI.

UCI & Duo Security: Enrolling in Multi-Factor Authentication (Software Token)

UCI & Duo Security: Enrolling in Multi-Factor Authentication (Hardware Token)

UCI & Duo Security: Device Management

UCI & Duo Security: Daily Use

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