Windows Platform as a Service (PaaS)
OIT offers Windows Server operating system management and administration as Platform as a Service (PaaS). This is a service intended for those who wish to leverage commodity services from OIT’s Enterprise Infrastructure teams. This can also be bundled with OIT Data Center hosting services and/or database administration.
Services Offered
- Installation of server Operating System
- Virtual/ Physical Servers are provided by the OIT Data Center with Operating System installed from template.
- WSG will perform the initial configuration of the Windows server Operating System to assure uniformed setup and service integrity of the server.
- Install / configure / coordinate needed security and firewall configurations per approved ServiceNow design request.
- Install / configure Antivirus software.
- Security requirements
- Monthly application of cumulative updates supplied by Microsoft.
- Monthly application of 3rd-Party patches via Secunia as determined by PaaS administrator in conjunction with security advisers.
- Configure patching services for Microsoft Operating System needs.
- Service monitoring
- Configure monitoring services per approved ServiceNow design request.
- Infrastructure needs
- Work with OIT groups to determine network allocation / configuration
- Work with OIT groups to determine firewall allocation / configuration
- Backup requirements
- Basic Monitoring Requirements (specialized/ specific monitoring can be requested by server owner at the time of configuration)
- System Access
- Key contacts and stakeholders
Unix Platform as a Service (PaaS)
OIT provides fee-based Linux and UNIX support via Enterprise Unix Services (EUS). This includes system administration and consulting services. Information on these services and contact information can be found below.
Below is an abbreviated list of service tasks for comparison between service levels. It is not an exhaustive list of service tasks provided.
Service Level | Time and Materials | Basic | Full |
---|---|---|---|
Cost | Link to Price | Link to Price | Link to Price |
Network connection/configuration | x | x | x |
Intrusion detection response | x | x | x |
Kerberos Configuration | x | x | x |
DUO Configuration | x | x | x |
Security update installation for standard OS pkgs | x | x | x |
Security scan and remediation | x | x | x |
System data extraction/reporting: automatic | x | x | x |
System data extraction/reporting: on request | x | x | x |
Account creation/locking/deletion | x | x | x |
Quota management | x | x | x |
NFS/NIS configuration and support | x | x | x |
Boot script/configuration management | x | x | x |
Electronic mail configuration/support | x | x | x |
Routine peripherals/drivers/disks | x | x | x |
Software installation: Routine | x | x | x |
Custom autoinstall configuration | x | x | x |
Performance analysis/tuning | x | x | x |
System relocation | x | x | x |
Hardware/VM upgrade/exchange | x | x | x |
Special purpose peripherals/drivers/disks | x | x | |
Software installation: Special Purpose | x | x | |
Advanced software configuration and support | x | x | |
DevOps support | x | x |
UNIX Web Hosting
Based on the LAMP stack, OIT UNIX web servers offer the combination of Linux, Apache, MySQL, Perl, PHP, and Python. Subscribers are given 10 GB of storage space and shell access to the web server via SSH to publish content for their website. OIT provides server maintenance, system administration, filesystem backups, and web server configuration. Additional services will be offered either as a standard hourly rate or a flat monthly charge depending on the nature of the services being requested. Link to pricing informationContact Us
Please contact us to discuss your specific needs or any questions you may have. Contact us: OIT at (949) 824-2222 or oit@uci.edu.Virtual Server Hosting
Virtual Server Hosting provides a virtual server for departments with Web or application hosting needs. The service enables clients to operate a server on OIT’s enterprise infrastructure, with costs that are economical, fixed and predictable.
Discussion
OIT Virtual Server Hosting service offers "bare metal" virtual machines, provisioned with network and storage resources. Customers have the option to install, configure and operate the server operating system and applications of an administrator's choosing, to benefit their local departmental needs. By deploying servers on OIT Virtual Server Hosting platform, administrators can quickly configure and deploy servers, without concern for the purchase, maintenance or replacement of the underlying hardware. The services which are hosted on OIT's enterprise infrastructure in the OIT Data Center provides customers the benefits of highly redundant, highly available environmental systems which are not normally available to smaller departments. The service helps increase server reliability, as well as achieve campus goals of efficiency in power and cooling. Old unreliable equipment can be decommissioned, while the server's software and functionality is retained in a Virtual Server environment. Where the server may have once run on inefficient equipment, it now runs atop a platform tuned for optimization of electrical and cooling resources. The Virtual Servers environment also provides additional benefits, such as migrating a running server between physical hosts during maintenance and the High Availability automated restart . The service is hosted on an HP blade server chassis; each blade has four gigabit Ethernet network controllers, and the maximum possible RAM. Storage is provisioned via OIT's enterprise storage using an IP-based SAN. In addition to the redundant and high availability features in the hardware components, the VMWare virtual environment allows for dynamic movement of virtual servers between hosts, as well as High Availability (automatic restart) for virtual servers. The equipment is located the OIT Data Center, utilizing the same infrastructure as OIT's other enterprise services: earthquake protection tables; redundant power sources; large-scale UPS; data center chilled water cooling; on-site emergency cooling; generator-backup power.The service offers two configurations of virtual machines: Base-Level and Large-Capacity. Installations which replace outdated hardware while preserving the software instance are probably suitable for Standard. New installations with modern operating systems may be better targeted for Enhanced.
To further customize each server, customers may purchase additional incremental capacity. Pricing InformationGeneral Overview
The Office of Information Technology (OIT) provides a Virtual Server Hosting service to the UCI campus. Unlike “colocation” or other physical server hosting services, virtual server hosting is a service where a virtual server is leased and the customer is not required to make an initial investment in buying server and storage hardware. Additional information about the service can be found on the OIT website: https://www.oit.uci.edu/computing/virtual/ This is a OLA between OIT and Virtual Server Hosting customers (which includes internal OIT units). The scope of this document includes:- Services provided by OIT to Virtual Server Hosting customers.
- Levels of response time, availability and support associated with these services.
- Responsibilities of the OIT service provider and the customer.
- Processes for requesting services and getting help.
Service Description
2.1 Service Scope
Technologies supporting virtual servers (guests) include physical server compute and memory resources on a server cluster and virtual server operating system disk space on redundant storage infrastructure. The Virtual Server Hosting platform resides in the OIT Academic Data Center. Included in this service are the provisioning of a new virtual server, operational support, consultation on sizing and appropriate use, redundant network connectivity. Optional services include: systems administration of the hosted virtual server, network firewalls and scanning, backups, and off-site copying of virtual server data.2.2 Equipment and Software
The service is hosted on an HP blade server chassis; each blade has four gigabit Ethernet network controllers, and the maximum possible RAM. Storage is provisioned via OIT's enterprise storage from NetApp, using an IP-based NAS. In addition to the redundant and high availability features in the hardware components, the VMWare virtual environment allows for dynamic movement of virtual servers between hosts, as well as High Availability (automatic restart) for virtual servers. The service uses VMWare's vSphere product to administer the virtual server environment. vSphere allows users to manage their virtual servers via a web browser-based client or Windows-based desktop client.2.3 OIT Academic Data Center
The equipment is located the Academic Data Center, utilizing the same infrastructure as OIT's other enterprise services: earthquake protection tables; large-scale uninterrupted power supply (UPS); data center chilled water cooling; on-site emergency cooling; generator-backup power. Physical security includes door locks, video surveillance, and security alarms that trigger UCI Police response. Additional information can be found on the OIT website: https://www.oit.uci.edu/data-backups/2.4 Operational Support
OIT provides assistance and consulting to the virtual machine owners. This includes recommendations for virtual machine sizing and configuration, use of OIT tools for virtual server monitoring and performance management, and cloning and modifying existing virtual servers.2.5 Optional: Systems Administration
The owner of the virtual machine is responsible for identifying a capable system administrator for their virtual machine. OIT will provide the initial setup of the virtual server but will not provide on-going system administration unless specifically contracted to do so. Information for OIT contracted system administration is available at: https://www.oit.uci.edu/unix-support/2.6 Optional: Network Firewalls and Scanning
The owner of the virtual machine is responsible for the security of their virtual server. OIT provides additional services to assist owners with maintaining the integrity of their servers. Information about Network Firewalls can be found at: http:/www.oit.uci.edu/departmental-firewall/ Information about Security Scanning can be found at: http://security.uci.edu/request-forms.html2.7 Optional: OIT Data Backup and Recovery Service
The owner of the virtual machine is responsible for protecting the data on their virtual machine against unintentional loss. OIT provides fee-based services for Data Backup and Recovery. Information about OIT's Data Backup and Recover Service is available at: https://www.oit.uci.edu/data-backups/2.8 Optional: Off-site Copy of Virtual Server Data
OIT has the ability to replicate data in the virtual server environment to off-site storage maintained and controlled by OIT. Please contact OIT via the Help Desk to discuss this option in more detail.Roles and Responsibilities
3.1 Service Recipient Responsibilities and Requirements
Virtual servers offer campus subscribers tremendous flexibility to address UCI's computing needs and have become a critical resource for the UCI community. Virtual servers themselves are fairly well contained and limit the impact that one virtual server can have on another. However, owners of the virtual servers are given certain privileges in the virtual server environment to facilitate the management of their server; if misused, these privileges can negatively impact the running of the overall virtual server environment decreasing the value of the service for all users. To reduce risks to the virtual server environment, owners are required to abide by the following policies (refer to Appendix A for explanations):- vSphere snapshots will not be kept longer than 2 days.
- vSphere snapshots will only be used when critical changes are being made to the guest; only 2 snapshots are permitted per virtual server at any given time.
- vSphere snapshots will be deleted outside of normal business hours which are 8am to 5pm weekdays.
- Guest file systems will be aligned to the underlying storage device.
- Balance monitoring tools will be enabled for all virtual systems.
- Owners will maintain the Annotations/Notes field for each virtual server.
- Owners will use the Critical/Production/Development folders to organize their virtual servers.
- VMware Tools will be installed on all virtual servers.
- Owners will assign a capable system administrator to each virtual machine they own.
- Owners will comply with all campus and UC security policies.
- Disk defragmentation tools should not be run on virtual servers.
3.2 Service Provider Responsibilities and Requirements
OIT’s responsibilities and requirements in support of this Agreement include:- Maintenance of the physical hardware of the Virtual Server Hosting service including server and storage administration.
- Maintenance of the software environment of the Virtual Service Hosting service including applying patches and upgrades for the virtual environment.
- Consistent resource monitoring and subsequent tuning and advisement as it pertains to virtual guest performance.
- Provisioning assistance in regards to access and integration into the campus network topology.
- Identification of performance bottlenecks on the hypervisor and storage layers.
- Architecture of the hardware and software resources of the virtual environment infrastructure.
- Ensuring compliance to campus and UC policy and associated security requirements for the virtual environment infrastructure.
- Performing system tuning as needed to the physical server and storage environment.
- Managing permissions and security groups that control access to the virtual server environment.
- Coordinating with vendors for any licensing, maintenance and support requests related to the virtual environment infrastructure.
- Capacity planning for physical resources (physical servers, disk storage).
3.3 Parties
OIT Help Desk, oit@uci.edu, (949) 824-2222 Fields all support requests, creates trouble tickets, and engages OIT staff to resolve. John Ward and Kazuto Okayazu Architects and primary supporters of the Virtual Hosting Service. Responsible for overall management and monitoring of the service including the underlying servers and storage. Francisco López OLA document owner.Service Management
4.1 Service Uptime
The Virtual Server Hosting service is designed for 24/7 uptime with service maintenance windows as defined in this agreement.4.2 Hours of Support
OIT provides 24x7 support and monitoring of the overall service environment. Support for individual virtual machines is normally provided during normal business hours of 8am to 5pm on weekdays (excluding University designated holidays). Support outside of these hours is provided only on an emergency basis or if scheduled in advance with OIT.4.3 Service Requests
New Virtual Server Hosting requests are submitted via the Server Design Request Form (UCInetID login required). All other support requests must be initiated by contacting the OIT Help Desk via phone or e-mail. The OIT Help Desk will create a support ticket for tracking purposes and contact OIT support staff as needed.4.4 Response Times
4.3.1 Normal Incident Handling
Requests for new Virtual Servers will be completed within 2 business days, if all information is accurately provided. If the request cannot be completed within 2 business days, the requestor will be contacted via phone or e-mail with an explanation for the delay. Please note that registering hosts via DNS is a separate service with a different response time. Non-urgent support requests will receive a response by the next business day.4.3.2 Major Incident Handling
Urgent support problems will be responded to within 2 hours during business hours and within 4 hours outside of business hours. OIT will determine the urgency of each request using the following criteria:- Significant number of people affected.
- Academic and Administrative deadlines.
- Significant impact on the delivery of instruction.
- Significant or lasting impact on student academic performance.
- Significant risk to law, rule, or policy compliance.
- Significant harm or financial loss to the university.
4.4 Service Management
OIT will use the OIT Change Policy and oit-changes mailing list to announce all significant changes to the Virtual Server Hosting service. The OIT virtual server user mailing list will be used to keep virtual server owners informed of information relevant to them. All changes will be announce in advance. Changes that cause a service interruption will be scheduled at least 7 days in advance. Changes that are not expected to cause a service interruption may be announced the day of the change. Exceptions may occur in response to emergencies.4.5 Charges
Customers will be billed monthly via campus recharge unless other arrangements are made at the time of the service request. Pricing for OIT services is maintained on the OIT website: https://www.oit.uci.edu/virtual-server-hosting/OLA Review & Update
Contents of this document may be amended as required, provided mutual agreement is obtained from the primary stakeholders and communicated to all affected parties. The document owner is responsible for facilitating regular reviews of this document. The document owner will incorporate all subsequent revisions and obtain mutual agreements and approvals as required. Review Date: May 2014.Appendix A - Explanations for Customer Responsibilities
vSphere Snapshots will not be kept longer than 2 days.
vSphere snapshots represent a significant commitment of resources to create and delete; to limit the performance impact on the virtual server environment, snapshots will not be kept more than 2 days. Owners are responsible for policing any snapshots they create. OIT may delete any older snapshot without notice to the owner. When creating a snapshot, the owner should put date information (either creation date or expiration date) in the name or description. OIT should be notified in advance if any snapshot must be kept more than 2 days via a service request. In addition, the snapshot description should contain information about how long it is being retained.vSphere snapshots will only be used when critical changes are being made to the guest OS.
Use of snapshots is restricted to situations when a critical change is being made within the guest OS that cannot be easily reversed by traditional means, e.g. when applying large, complex patches or performing extensive application upgrades. Snapshots should not be used in lieu of traditional backups or to preserve a virtual server against external events.vSphere snapshots will be deleted outside of normal business hours.
When a snapshot is created, the VMWare environment freezes all changes to the virtual server. It does not create a copy of the virtual server (creating a copy is referred to as cloning); it continues to use the frozen copy as a base to track all block changes that would have been written to the file system. Each and every change is saved until the snapshot is deleted; this is similar in concept to a database transaction log. The longer a snapshot is kept, the more data is saved and more disk resources are consumed. When a snapshot is deleted, the VMWare environment then applies all of the saved changes chronologically to the frozen snapshot consolidating all the past activity into the VMDK. This is very IO intensive and should be done after 5pm or before 8am any day.Guest file systems will be aligned to the underlying storage device.
Guest file systems hosted on the NetApp storage device must be aligned to the underlying NetApp file system. If they are not aligned, this decreases IO performance for the entire virtual server environment since each data request from the storage to the guest OS is twice the size it would be compared to a guest file system that was properly aligned. Since the NetApp uses a Write Anywhere File Layout (WAFL), data is not laid out sequentially; grabbing two blocks of data instead of one also increase the disk seek time. Thinking of this as reading two randomly placed data blocks on a disk instead of reading one randomly placed data block. A guest OS installed by OIT has already been aligned. If an virtual server owner chooses to perform a bare-metal installation or chooses to reinstall the OS that OIT has provided, the owner assumes responsibility for aligning the guest file system to the underlying storage. Owners who install the OS on their virtual server should contact OIT via a service request for assistance with guest file system alignment.Balance monitoring tools will be enabled for all virtual systems.
OIT uses a tool that provides end-to-end monitoring from the underlying NetApp storage through the vSphere infrastructure to the guest OS; this tool can also monitor some applications running within the guest OS. The software tool is currently called OnCommand Balance. OIT requires each virtual server owner to allow Balance access to monitor activity. Guests monitored by Balance are automatically checked for the alignment issue highlighted above. A guest OS cannot be used in the OIT Virtual Server Hosting environment if it is not supported by the monitoring tools.Owners will maintain the Annotations/Notes field for each virtual server.
Each guest has an annotation/notes field located on the summary page via the vSphere client. These notes are a critical resource for OIT staff. Each guest should include information on who to contact when there is an issue. Other recommended information would include any special instructions on what the service does and how OIT should treat the server if problems occur.Owners will use the Critical/Production/Development folders to organize their virtual servers.
Owners will categorize their virtual servers using the Critical/Production/Development folder structure OIT has created. This structure is used by OIT to set server restart priority during any service maintenance. Virtual servers in the Critical folder will be started first by OIT, followed by virtual servers in the Production folder. Virtual servers in the Development folder will be left for the owners to manually power on after the service has returned to normal operation. This folder structure quickly communicates to OIT staff how important a specific virtual server may be to its owner and should be maintained in conjunction with the annotation/notes field.VMware Tools will be installed on all virtual servers.
Every guest will have VMware Tools installed. OIT provides the virtual server to the owner with these tools already installed. These tools allows the guest to run more efficiently and allows OIT to initiate a clean shutdown of the guest OS if necessary. Without VMware Tools installed OIT can only remove power from the virtual server if a server restart is needed; removing power in this manner could result in corruption of the guest OS. VMware Tools are updated by the vendor. Virtual server owners should maintain the most current version for their servers. A guest OS cannot be used in the OIT Virtual Server Hosting environment if it is not supported by the VMWare Tools.Owners will assign a capable system administrator to each virtual machine they own.
Poorly managed servers put all other servers in the environment at risk, including all servers and desktops on the UCI network. OIT provides many options to assist owners with maintaining and patching servers, including the contracting of system administration. OIT should be notified if any virtual server cannot be kept patched and updated so that appropriate safeguards can be established.Owners will comply with all campus and UC security policies.
OIT requires that the security of every computing system or device connected to the network be established and maintained in order to protect the campus network. Owners are responsible for knowing and complying with appropriate policies, including:- Electronic Communications Sec. 800-18: Security Guidelines for Computers and Devices Connected to UCInet
- Computing and Information Systems Sec. 714-18: Computer and Network Use Policy
Disk defragmentation tools will not be run on virtual servers.
Users will not run defragmentation tools and will not check virtual disks for fragmentation. Fragmentation is not an issue at the guest level in a vSphere environment. Checking for fragmentation is waste of resources and will also "poison the cache" causing slow performance by filling the cache with read-once data blocks. De-fragmenting is worse in that moving blocks around impacts performance and is seen as changed blocks by the underlying storage layer; changed blocks get retained in snapshots reducing the overall storage capacity.Data Backup and Recovery
OIT offers a Data Backup and Recovery Service using EMC’s Networker product. The Networker client software must be installed and running on the system whose data is being saved; this software is available from OIT and can also be obtained directly from the EMC PowerLink support website.
Please note: If you have sensitive data that requires strict security compliances (examples include data subject to the requirements of the Health Insurance Portability and Accountability Act (HIPAA) of 1996, California Senate Bill (SB) 1386 of 2003, or UCOP’s Business & Finance Bulletin IS-3 Electronic Information Security), it is your responsibility to assess whether your use of the OIT Data Backup and Recovery Service is compatible with your data security requirements.
For each server, one full-save of the data will be performed each month with incremental saves performed daily or twice weekly.
Link to Pricing
$40 each request, first request waived for EUS support clients. This fee only applies if OIT performs the restore on your behalf. There is no fee if you perform the restore yourself.
Please note that the OIT Data Backup and Recovery Service is not an archival storage service. The data will remain available from the Networker servers for a period of two months before the space is reclaimed for other save sets. Changes to data older than two months will not be recoverable.
f you have your machine protected by a firewall, then you will need to accept network connections on ports 7937 (nsrexecd daemon) and 7938 (Networker port mapper) from the following hosts:
- backup4.nacs.uci.edu
- backup5.nacs.uci.edu
- backup6.nacs.uci.edu
Please contact us directly if you wish to restrict the allowed server list to the specific Networker server used to backup your machine’s data.
OIT Data Center
OIT’s Data Center (OITDC) provides a suitable environment for housing modern computing equipment. It houses OIT’s campus-wide computing services as well as ‘co-located’ systems owned by campus units and research groups. Its unique capabilities make it a resource for the entire campus.
OIT maintains and operates the Data Center for OIT's computing services and those of 'co-located' campus partners. The facility located on the 1st Floor of the Engineering Gateway (EG) Building (East Side) contains essential power, air conditioning, flooring, and networking capabilities appropriate for large-scale 'service' computing systems. The facility is operated '24x7' every day of the year. Access is available from the interior of the building as well as through large (accessible by up to 84-inch tall computer racks) double doors to the EG loading dock.
Among the Special Capabilities of the OITDC are:
- A 12-inch raised false-floor throughout the facility allowing easy access for power cabling, networking, and airflow.
- Four 20-Ton chilled-water air conditioning units capable of providing cooling for upwards of of 250KW of heat generated by computing equipment within the facility.
- Electrical power available in multiple 'types' based on system need. Includes two Uninterruptible Power Supply (UPS) systems (one with 52KW and the other with upwards of 120KW capacities) which filter and maintain power during short power outages and 'brownouts'. Access to emergency power via a building generator for extended power outages for most critical campus systems.
- At present we offer three power 'Types' based on power during outages, each one appropriate for differing needs:
- Type I - Generator backed electrical circuits plus UPS for campus critical systems which must remain operating even through an extended power failure
- Type II - Commercial power plus UPS for protection of power transients, brownouts, and other short term ( less than 10 minute) power failures
- Type III - Commercial power only. Useful for secondary power supplies for dual-powered, high criticality systems.
Images of OITDC critical components
Currently, OIT's provides space within the OITDC for non-OIT's systems that could make use of the capabilities within the room which are lacking (power, AC) in other campus environments. The type of 'co-location' service that best fits a user's needs is usually determined by the system in question, the long-term support costs for the system and its placement in the OITDC, and system administration support available to the system owner. At present, OIT's provides three service types with differing costs:
- Co-locations Service Only
- Provides OITDC environment to the system. System can consist of an entire 'rack' of rack-mountable systems, a smaller set of rack mounted systems, or even non-rack mounted systems within a provided enclosure. We encourage rack mounted systems to minimize user costs. No system administration service is provided to the system. Access is provided to the OITDC for outside system administrators. Current pricing for this services can be found below.
- Co-location with A System Administration Contract
- Same as #1 but also includes system administration services through OIT's Distributed Computing Services. See Enterprise Unix Services for a complete listing of prices. Co-location costs are separate.
- Join the MPC Consortium
- For system owners about to purchase rack-mounted systems to create 'Beowulf-type' computational clusters. For more details on this option please review the HPC website.
Pricing and Sample Agreement
Co-Location Pricing for OIT Academic Data Center
OIT delineates the pricing to UCI and UCI-affiliated organizations for the monthly costs of hosting computing hardware in the OIT Data Center (OITDC). For UCI organizations providing services to the overall UCI community, charges may be waived by OIT.Installation Costs
OIT will recharge the owners for any Facilities Management costs associated with the system. Power and nominal network usage are included in the monthly pricing.Additional Information
OIT is committed to helping researchers and departments locate professional housing for their mission-critical computing equipment. It is possible that the standard services outlined above will not fit your particular situation well. Please contact Ken Cooper (ext. 4-3704),Data Center Manager, to discuss your needs further.A sample agreement between OIT and a Co-Located system owner defining the terms and the service expectations between both parties.
Agreement to UCI’s School of XXXXXX to provide Co-Location Services of their Computing Equipment in the OIT Engineering Gateway Data Center (OITDC).Duration of Agreement:
- Agreement will begin May 1, 2013 and will be in force indefinitely.
- The agreement can be ended at the discretion of the OIT Director and/or the Dean of the School of XXXXXX. There will be up to a 60 day period between the discontinuation of the agreement and the removal of the equipment from the OITDC.
- Co-location of the equipment to start May 1, 2013 (billing to start after that date – see below)
- School of XXXXXX support personnel to have access to the OITDC after April 25, 2013 for equipment deployment and configuration.
What OIT will do before April 1, 2013:
- Identify space with the OIT EG OITDC for placement of the XXXXXX computing rack.
- Provide power to the above mentioned rack.
- Provide switched 10/100Mbit networking to the systems on the rack.
- Provide access to the OITDC for XXXXXX computing support staff for the initial delivery, deployment, and configuration of the computing equipment.
- Establish a recharge process between both groups to collect co-location changes. First billing to tentatively start May 1, 2013.
Service Expectations:
OIT will provide the following ‘environmental’ features to the XXXXXX computing rack:- Power will be available to accommodate all devices on the rack. This power is filtered and backed up by a large scale UPS system currently capable of roughly 30 minutes of operation without commercial power connection. A building generator with at least 8 hours of capacity (and an indefinite capacity if continually refueled) backs up the circuits as well and is automatically triggered within seconds by automatic relays. As such, the UPS acts as a power bridge between a power failure and the generator power.
- HVAC is provided to the equipment rack via three, large HVAC units in the room. Room temperature and humidity are optimized for electronic devices.
- Up to 24 ports of switched 10/100Mbit networking are available to the rack. Upstream networking is similar to central OIT services, i.e., connection to UCInet.
- A member of the OIT Response Center is available 24 hours a day, 7 days a week to provide access control to the room and to coordinate service problems to appropriate XXXXXX computing support staff. They can be reached via cell phone, campus phone, or e-mail at all times. During normal business hours, the OIT Response Center is available to deal with a wider range of issues.
Access to the OITDC by XXXXXX Computing Support Staff:
- XXXXXX Computing Support Staff have access to the OIT EG OITDC at all times. To gain access, XXXXXX Computing Support Staff are required to contact the OIT Response Center in person, by telephone (x42222 or x46065), or via e-mail (oit@uci.edu) as appropriate. Photos of XXXXXX Computing Support Staff will be kept for ID purposes.
- XXXXXX Computing Support Staff are asked not to interfere with the operation, of OIT or OIT-supported equipment in anyway. If they believe there is need to do so, they must contact OIT Response Center staff, usually the person who provided them access into the room.
No system administration support from OIT:
- OIT staff will provide no system administration support of XXXXXX Computing Support Staff equipment.
- The only exception will be in the proper operation of the networking equipment and services provided to the computer rack. Networking problems are to be reported to the OIT EG Networking Admin (Mike Iglesias, x46926) or the OIT Networking Operations on-call staff (via the Response Center number x42222)
- The OIT Response Center staff will, as usual, monitor most campus-wide computing services. As such, they will often be the first to learn (from users or sys admin staff) of service problems. Problems related to XXXXXX systems will be communicated to XXXXXX computing support staff.
Network Capacity:
- OIT will provide sufficient network bandwidth for the XXXXXX services using switched 10/100 Mbit networking services. OIT will monitor the network usage of the systems and where usage is above a ‘nominal’ level, extra fees may be charged to XXXXXX . The ‘nominal’ level will be determined by the OIT Director.
Business Plan:
In exchange for the use of the OIT EG OITDC space and services outlined above, the School of XXXXXX will pay OIT the following costs:- The sum of $200 per month for the duration of the agreement. If additional space is required, the rate will be $200 per month for each additional tile space used (approximately, 4-6 sq feet), i.e., per rack.
- OIT Data Center Services – oit-datacenter-colo@uci.edu
- For urgent issues call 949-824-2222