Browser Troubleshooting

If you're having trouble using any of UCI's web applications (e.g. Canvas, Zotportal, KFS), the first step in troubleshooting should be to try Incognito Mode or Private Mode to see if the issue is with the website or your browser. Every browser has its own version of this.

When you enter Incognito or Private Mode, you force the browser to reload the website from the server instead of relying on your browser's local cache & cookies. Cookies (saved files that are created by websites you’ve visited) and your browser’s cache (saved files that help pages load faster) make it easier for you to browse the web. While the cache & cookies can make surfing the web better, sometimes they can have the opposite effect because they can get corrupted.

If you don't run into the issue on Incognito or Private mode (which simulates cleared cache and cookies), it may be time to clear the cache, cookies & offline data