DEFT

The Disbursement Electronic Fund Transfer (DEFT) system is used by employees and students to set up direct deposit of their paychecks and financial aid to their banks.

Login Issues

Note: If you are a new employee, you may have trouble accessing DEFT (and you may even see an error that says 'no mailbox is created' as well). If so, please note that it can take at least 3 business days (not including holidays or weekends) after your start date before you can set up DEFT. Unfortunately there's nothing we can do to expedite this process.

If you've already set up DEFT but are having trouble logging in:

  1. Follow the on-screen instructions to reset your security question and answer.
  2. If you’re still having trouble, here’s a detailed step-by-step guide on how to unlock your DEFT account.

DEFT checks the Administrative LDAP application to see if your email address is published (published email addresses generally mean the UCInetID has been active for at least a few business days). Even if it's published in the UCI Directory, there's a delay before that information syncs up with the admin LDAP system, which is what DEFT relies on.

Still Receiving Paper Checks

If you're still getting paper checks, it's because your account may be out of sync. All you need to do is resync your account. Here's how.

  1. Login to DEFT.
  2. Click on "Electronic Fund Transfer".
  3. Click "Edit".
  4. At the top of the screen, you will be prompted to enter either your bank account number or student ID#.
  5. Scroll down, check the "I Agree" box and then click Update.
  6. On the next page, click "Continue" and you're done.

Please note that it can take up to 3 weeks to start getting your money electronically. If you set up DEFT more than 3 weeks ago but are still getting paper checks, please open a ticket.

I'm getting the error 'requires updating for student enrollment'

Students who setup DEFT for financial aid and later come to work for UCI may get this error message. The solution is to resync your account. Here's how.

  1. Login to DEFT.
  2. Click on "Electronic Fund Transfer".
  3. Click "Edit".
  4. At the top of the screen, you will be prompted to enter either your bank account number or student ID#.
  5. Scroll down, check the "I Agree" box and then click Update.
  6. On the next page, click "Continue" and you're done.

Seeing Multiple ID Numbers

For auditing purposes, DEFT keeps track of all student and employee ID numbers assigned to each person. This is normal intended behavior.

I've tried the steps above and I'm still having issues

We recommend you continue your search in our comprehensive ServiceNow Knowledge Base.

If you're still having trouble, feel free to open a ticket. When doing so, please provide the following:

  • Your full name
  • Your UCInetID (the first part of your email address, not your ID number)
  • A detailed description of the issue

Failure to provide this information will delay our response.

Return to the OIT Help Center.

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