Configure Email & Calendar Software for UCI Office 365

Note: If you need help setting up a mobile device (iOS or Android), view these instructions instead.

Outlook(PC)

Set up UCI Office 365/Exchange on Outlook for Windows

Setting up your personal Exchange account

Follow the instructions below to set up your email, calendar, contacts and task management account in Outlook for Windows. If you are a Health Sciences Exchange user, do not use these instructions. Instead, please contact the HS Help Desk at 714-456-3333 for support.

  1. Select the Start Menu and then select Control Panel.
  2. In the windows the appears, select Mail (32-bit). If you don't see this icon, you can search for it using the Search Control Panel tool in the upper-right corner of the window.
  3. Select Show Profiles.
  4. In the Profile Window, select Add. When prompted, give this profile a name (e.g. your name or your UCInetID) and then select OK.
    • If you already have a Profile, select Properties instead to add the email address to your existing profile.
  5. In the Auto Account Setup window that appears, use the following settings:
    1. Your Name: Enter Your Name
      • If you login to the AD domain, this field may be greyed out.
    2. Email Address:  Enter your address in this format: UCInetID@ad.uci.edu
      • NOTE: In March 2019, Microsoft implemented a change where it now asks you to login to Office 365 in the next step. For this reason, you can no longer enter your email address in the old format UCInetID@exchange.uci.edu (it will fail if you attempt to do so).
    3. No need to enter the password yet as you will be prompted in a separate window.
    4. Select Next.
  6. In a few seconds, you will see a UCI Office 365 login popup window. The username field will be pre-populated with the email address you entered earlier (UCInetID@ad.uci.edu), so all you need to do is enter your Office 365/Exchange password and then select Login.
  7. If you entered the correct password, the popup window will disappear and you will return to the setup window. Select Finish to complete the setup, and then select OK to close the Mail control panel window.
  8. You should now be able to start Outlook to see your email and calendar. Please note when starting the applications the first time it may take a few moments for your information to sync with your computer.

Setting up a Group UCInetID Exchange account

If you or your department requested an Exchange account for a Group UCInetID, follow the instructions below to add the new account to Outlook for Windows. Do not attempt to use these instructions unless instructed by OIT.

In order to add the Group Exchange account to Outlook, you must be a member of the corresponding Security Group (SG) attached to the account. Members of the SG do not need to know the password for the Group Exchange account itself; they simply need to know their own UCInetID & Exchange email password to add the account. Membership to the SG has its privileges!

If you are a Health Sciences Exchange user, do not use these instructions. Instead, please contact the HS Help Desk at 714-456-3333 for support.

  1. Select the Start Menu and then select Control Panel.
  2. In the window the appears, select Mail (32-bit). If you don't see this icon, you can search for it using the Search Control Panel tool in the upper-right corner of the window.
  3. You should see your mailbox profile listed under the General tab. Select it, and then select Properties down below.
  4. In the new window that appears select E-mail Accounts.
  5. In the Account Settings window, you should see your mailbox (and possibly others, if you've done this before). Select New.
  6. In the Add Account window, select E-mail account and select Next.
  7. On the next page, use the following settings:
    1. Your Name: Enter the name of the Group UCInetID (e.g. OIT Help Desk)
    2. Email Address: Enter the email address in the following format: GroupUCInetID@ad.uci.edu (e.g. oit-help-desk@ad.uci.edu)
      • NOTE: In March 2019, Microsoft implemented a change where it now asks you to login to Office 365 at the next step. For this reason, you can no longer enter your email address in the old format UCInetID@exchange.uci.edu (it will fail if you attempt to do so).
    3. No need to enter the password yet as you will be prompted in a separate window.
    4. Select Next.
  8. In a few seconds, you will see a UCI Office 365 login popup window. The username field will be pre-populated with the email address you entered earlier (UCInetID@ad.uci.edu).
    • IMPORTANT: Replace the email address with your UCInetID
    • Enter your Office 365/Exchange password, and then select Login.
  9. If you entered the correct password, the popup window will disappear and you will return to the setup window. Select Finish to complete the setup, and then select OK to close the Mail control panel window.
  10. You should now be able to start Outlook to see your email and calendar. Please note when starting the applications the first time it may take a few moments for your information to sync with your computer.

Please note when starting the applications the first time it may take a few moments for the inbox & calendar to sync with your computer.

Outlook(Mac)

Set up UCI Office 365/Exchange on Outlook for the Mac

Setting up your personal Exchange account

  1. In Outlook, go to the Tools menu and then select Accounts.
    • If this is the first account you're creating in Outlook, under Add an Account, select Exchange Account.
    • If you've previously created an email account for a different email address, in the lower-left corner of the Accounts dialog box, select + to add an account, and then select Exchange.
  2. On the Enter your Exchange account information pane, use the following settings:
    • E-mail address: UCInetID@ad.uci.edu
    • Method: Username and Password
    • Username: UCInetID@ad.uci.edu
    • Password: Your Office 365/Exchange password
  3. Make sure Configure automatically is selected, and then select Add Account.
  4. After you select Add Account, Outlook will perform an online search to find your email server settings. In the dialog box that asks you if you want to allow the server to configure your settings, select the Always use my response for this server check box, and then select Allow. After the new account is created you'll see the account in the left pane of the Accounts dialog box. Close the Accounts dialog box.
  5. After the new account is created, you can view your mail by selecting the new account name in the navigation pane.

Please note when starting the applications the first time it may take a few moments for the inbox & calendar to sync with your computer.

Setting up a Group UCInetID Exchange account

NOTE: Outlook for the Mac users should know that by default, they will NOT be able to add Group Exchange mailboxes to Outlook because of a limitation imposed by Microsoft that requires you to know the actual password for the Group Exchange mailbox. For security reasons, OIT does NOT provide a separate password unless a case is made that it is required (for example, if your entire department are using Macs). We encourage macOS users to instead use OWA (https://outlook.com/uci.edu) to send/receive email from these Group Exchange mailboxes. OWA is a powerful, feature-rich alternative that is almost identical to the desktop version of Outlook for the PC.

If you or your department requested an Exchange account for a Group UCInetID, follow the instructions below to add the new account to Outlook for the Mac. Do not attempt to use these instructions unless instructed by OIT.

In order to add the Group Exchange account to Outlook for the Mac, you'll need to know the Group UCInetID and the separate Exchange password. OIT will provide a temporary password for the Group Exchange account in an email to whomever requested the account in the first place, along with instructions on how to reset it. If you can't find the instructions, you can reset it by visiting our Password Self-Service page.

  1. In Outlook, go to the Tools menu and then select Accounts.
    • If this is the first account you're creating in Outlook, under Add an Account, select Exchange Account.
    • If you've previously created an email account for a different email address, in the lower-left corner of the Accounts dialog box, select + to add an account, and then select Exchange.
  2. On the Enter your Exchange account information pane, use the following settings:
    • E-mail address: GroupUCInetID@ad.uci.edu
    • Method: Username and Password
    • Username: GroupUCInetID@ad.uci.edu
    • Password: The Group UCInetID's Exchange password 
  3. Make sure Configure automatically is selected, and then select Add Account.
  4. After you select Add Account, Outlook will perform an online search to find your email server settings. In the dialog box that asks you if you want to allow the server to configure your settings, select the Always use my response for this server check box, and then select Allow. After the new account is created you'll see the account in the left pane of the Accounts dialog box. Close the Accounts dialog box.
  5. After the new account is created, you can view the inbox by selecting the new account name in the navigation pane.

Please note when starting the applications the first time it may take a few moments for the inbox & calendar to sync with your computer.

Apple Mail

Set up UCI Office 365/Exchange on Apple Mail and Apple Calendar

Setting up your personal Exchange account

NOTE: Outlook for the Mac users should know that by default, they will NOT be able to add Group Exchange mailboxes to Outlook because of a limitation imposed by Microsoft that requires you to know the actual password for the Group Exchange mailbox. For security reasons, OIT does NOT provide a separate password unless a case is made that it is required (for example, if your entire department are using Macs). We encourage macOS users to instead use OWA (https://outlook.com/uci.edu) to send/receive email from these Group Exchange mailboxes. OWA is a powerful, feature-rich alternative that is almost identical to the desktop version of Outlook for the PC.

  1. Select the Apple Icon on the top left and select System Preferences.
  2. From the Preferences menu, select Internet Accounts.
    • If this is the first account you're creating in Internet Accounts, select Exchange.
    • If you've previously created an email account for a different email address, in the lower-left corner of the Accounts dialog box, select + to add an account, and then select Exchange.
  3. On the Internet Accounts Exchange pane, use the following settings and then select Sign In.
    • Name: Your Name
    • Email Address: UCInetID@ad.uci.edu
    • Password: Your Exchange password
  4. Select Done to complete the setup, and then close the System Preferences window.

Please note when starting the applications the first time it may take a few moments for the inbox & calendar to sync with your computer.

Setting up a Group UCInetID Exchange account

If you or your department requested an Exchange account for a Group UCInetID, follow the instructions below to add the new account to Apple Mail & Apple Calendar. Do not attempt to use these instructions unless instructed by OIT.

In order to add the Group Exchange account to Apple Mail & Apple Calendar, you'll need to know the Group UCInetID and the separate Exchange password. OIT will provide a temporary password for the Group Exchange account in an email to whomever requested the account in the first place, along with instructions on how to reset it. If you can't find the instructions, you can reset it by visiting our Password Self-Service page.

  1. Select the Apple Icon on the top left and select System Preferences.
  2. From the Preferences menu, select Internet Accounts.
    • If this is the first account you're creating in Internet Accounts, select Exchange.
    • If you've previously created an email account for a different email address, in the lower-left corner of the Accounts dialog box, select + to add an account, and then select Exchange.
  3. On the Internet Accounts Exchange pane, use the following settings and then select Sign In.
    • Name: Enter the name of the Group UCInetID (e.g. OIT Help Desk)
    • Email Address: GroupUCInetID@ad.uci.edu
    • Password: The Group UCInetID's Exchange password
  4. Select Done to complete the setup, and then close the System Preferences window.

Please note when starting the applications the first time it may take a few moments for the inbox & calendar to sync with your computer.

OWA

Access your UCI Office 365/Exchange account in a browser

Access your personal Exchange account in a browser

Follow the instructions below to access your Exchange account via OWA (aka Outlook on the Web).

  1. Open your web browser and visit https://outlook.com/uci.edu
  2. Enter your UCInetID and Exchange password.
    • If you can't remember your password, select the reset or change your Office 365 password link below the login box and follow the instructions.
  3. If this is your first time logging in, you will be prompted to set your Time Zone. Choose Pacific from the list, and then select OK.
  4. You should now see your mailbox.

Accessing a Group UCInetID Exchange account in a browser

If you or your department requested an Exchange account for a Group UCInetID, follow the instructions below to access the account via OWA (aka Outlook on the Web). Do not attempt to use these instructions unless instructed by OIT.

In order to access the Group Exchange account in a browser, you must either be a member of the corresponding Security Group (SG) attached to the account OR you must have the separate Exchange password for the Group account.

  • Members of the SG do not need to know the password for the Group Exchange account itself; they simply need to know their own UCInetID & Exchange email password to access the Group account.
  • If you are not a member of the SG, OIT should have provided a temporary password for the Group Exchange account in an email to whomever requested the account in the first place, along with instructions on how to reset it. If you don't know the password, please partner with your manager.

Once you're ready, here's how to login:

  1. Open your web browser and visit https://outlook.com/uci.edu
  2. Login to your personal Exchange account by entering your UCInetID and Exchange password.
  3. After you login, select your name in the upper right corner, and in the window that appears select Open another mailbox.
  4. In the popup that appears, enter the Group UCInetID. As you type, OWA will search for the account. Select the account from the search results, and then select Open.
  5. A new tab will open in your browser, and after a moment you may be prompted to set your Time Zone for the account. Choose Pacific from the list, and then select OK.
  6. You should now see the mailbox for the Group Exchange account.

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