2019 OIT Customer Satisfaction Survey FAQ


As part of an overall strategy for continuous service improvement, the Office of Information Technology (OIT) is launching the next cycle of its customer satisfaction survey for 2019. In cooperation with UC San Diego, who has been successfully using this process for many years, we hope to learn which OIT services are of most value to you, and where we have opportunities to serve you better.

Your time is valuable

Your confidential survey responses will contribute to OIT’s planning efforts to improve service quality and processes. As a token of our appreciation for your time, you will be eligible for one of several randomly awarded Amazon gift certificates.

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Are my responses confidential?

Yes. Individual responses are confidential, though we record which department you are in to help provide an understanding of specific department needs and requirements. If you have any further technical questions regarding confidentiality, please call the OIT Help Desk at (949) 824-2222 and ask for Sarkis Daglian or Lyle Wiedeman.

How long will the survey take to complete?

The survey includes several components.  Because you are asked to evaluate only the support groups you’ve worked with, and the systems and services you use, the survey should be brief (5-10 minutes).  Of course, you are welcome to comment on as broad an array of OIT efforts as you wish.

What if I can't finish it all at once?

If you cannot finish the survey all at once, you can return to it at a later time. Click the FINISH LATER button. Your responses will be saved from where you left off. Be sure to keep the survey invitation (with your access code) to resume your survey. Once you hit SUBMIT SURVEY, your survey has been submitted, and you cannot return to make any changes.

How will the information be used?

OIT executive leadership analyzes the results from each survey cycle to develop a strategic plan for the coming year. OIT leadership looks at what is going well, what things are improving each year, and what needs extra attention. Those areas that appear to need special attention are prioritized and a general plan for making improvements is developed for the next fiscal year. (We invite you to review the changes prompted by the last survey.)  If you ask for follow up in the course of the survey (providing contact information) that will also be part of the assessment process.

Where will the employees find out about the survey results?

Survey results will be published on OIT’s website and there may be one or more announcements via email as new initiatives are determined.

Will the survey be given again?

Yes, this is now a regular survey. We anticipate launching the survey every 12 – 18 months.

Schedule of this year's survey

  • Survey opens (and invitations are sent out) on March 26, 2019
  • Closing Alert Reminder email will be sent out on April 17, 2019
  • The last day to participate in the survey is Tuesday, April 19, 2019

Survey Help