The Payroll & Personnel System (PPS) is the campus payroll system and is used to manage campus personnel. The system is typically accessed via MochaSoft (an application installed on your computer), but it can also be accessed through WebEDB in Zotportal.

Only those users who've been given access by their DSA (Departmental Security Administrator) can access the system. If you're unsure if you have access, use the SAMS link above. To request access, speak with your DSA or supervisor. The Help Desk cannot grant access to PPS.

NOTE: Recent security updates performed by UCOP have rendered older clients of Mochasoft incompatible with the PPS system. Some users have reported seeing SSL errors when trying to connect to PPS using a version of the Mochasoft application older than version 1.8. UCOP strongly suggests that affected users partner with their local IT and ask them to upgrade their Mochasoft clients to at least 1.8. We apologize for any trouble this may have caused.

I need a PPS password reset.

For PPS password resets, contact the Help Desk during business hours by phone or you can open a ticket. Consult the "Need Help?" section on the right side of this page.

I'm getting the error 'Payroll Personnel System ABEND'. What does that mean?

If you're getting an ABEND error, that means your PPS session with UCOP has crashed and needs to be terminated.

Here's how to resolve the issue:

  1. Quit the MochaSoft application by clicking on the red X in the upper-right-hand corner, and then reopen MochaSoft.
  2. When you log back in with your IR login and password, type a T instead of an S to Select the CICSPP9 Irvine Prod. The T will takedown (or terminate) the previously-crashed session.
  3. Then type an S next to CICSPP9 Irvine Prod to start a new session.

I can't log in to PPS. I'm getting the error 'cannot create a connection to the selected host'.

This issue occurs rarely but almost exclusively affects users in HS/UCIMC.

The user should restart their computer to see if that quickly resolves the issue; if not, then they should call the HS HD for support. Their number is 714-456-3333 & email is ndchelp@uci.edu.

The reason why they should speak to the HS HD is, all of their network traffic is routed through proxy servers before connecting to UCOP (the Office of the President in Oakland where the PPS mainframe is located). From time to time, the proxy servers lose the connection to UCOP and need to be restarted. Once they are, the issue is resolved.

I've tried the steps above and I'm still having issues

We recommend you continue your search in our comprehensive ServiceNow Knowledge Base.

If you're still having trouble, feel free to open a ticket. When doing so, please provide the following:

  • Your full name
  • Your UCInetID (the first part of your email address, not your ID number)
  • A detailed description of the issue

Failure to provide this information will delay our response.

Return to the OIT Help Center.

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