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Research Software

Obtain a License

From the Service Catalog. Start Here.

Download Software

Already have a license? Download it now from our new SharePoint site.

OIT distributes licenses and binaries for a number of research software applications that are commonly used by faculty, staff, and students across campus. The list includes ArcGIS, JMP, Mathematica, LabVIEW, MATLAB, SAS, and SPSS.

The 'Order Software' link above will take you to the order forms & instructions in our new Service Catalog. There are separate forms for students & staff/faculty. While student licenses are free, faculty & staff must pay for certain licenses. To purchase a license, you must do so via departmental recharge only (aka KFS account numbers). No PALCards, credit cards, or checks are accepted. If you don't know what KFS account number to use, please partner with your department's bookkeeper or fiscal officer.

In addition to research software, the Service Catalog is where you go to obtain a free copy of Microsoft Office for Personal Use, how to obtain your free license for Acrobat or Creative Cloud, how to download the Cisco AnyConnect VPN, Alertus, and obtain Camtasia products like SnagIt, and much more. If you're looking for a title that isn't listed in the Service Catalog, consider purchasing it directly from SHI. Software House International (SHI) offers software agreements to the University of California for a wide variety of software titles. Visit our SHI page for more information.

Do I have to renew my license annually?

Yes. All research applications listed above must be renewed annually. Most licenses 'expire' at the end of the fiscal year (June 30) and can be renewed by purchasing a new license. Some like ArcGIS must be renewed in January.

The application is warning me that my license is about to expire. Should I be worried?

Yes and no. Yes, you should renew your license annually because it's required; however, all of the research applications we sell have a built-in 'grace' period of 30-60 days, meaning they won't technically stop working until sometime in August, which is more than enough time to renew your license.

I just renewed my license in April/May but it's telling me it's about to expire. Is that correct?

Yes it will expire at the end on June 30; however, if you bought the license so close to the end of the fiscal year, we will send you a new license for the next fiscal year once we receive them. Typically we receive the new license files right around the beginning of July (sometimes earlier, sometimes later). We will notify you with instructions on how to apply the new license.

Can I install the software on more than one computer?

Yes; however, if you have a Network license we ask that you not run the software concurrently on both machines, as that would be a violation of the software vendors's terms of use. If you want to, say, install the software on your laptop and desktop, then please ensure you close Matlab on the desktop machine before running it on your laptop.

In other words, if you need to run the software at the same time on two machines, please buy two licenses.

What's the difference between a Standalone license and a Network license?

Simply put, a Network license requires a network connection to use it, whereas a Standalone license does not. Standalone licenses are useful if you'll be working off-campus or in a lab with no network connectivity. To use a Network license, the application must 'check out' a license from our campus network license management server in order for it to work.

Can anyone purchase and install research software offered by OIT?

Faculty, staff, and graduate students can purchase licenses if they can provide a departmental recharge number (aka KFS account number). The software should be installed on UCI-owned computers only (with the notable exception of SAS which offers a special Home Use license). Installation on non-UCI owned equipment is a violation of the Software License agreement and can jeopardize OIT's ability to offer this software to the campus.

I just purchased the software and need help installing it. Can the Help Desk assist me?

Upon purchase of the software license, the OIT Help Desk will send you detailed instructions on how to install the software. Please review the instructions carefully (paying close attention to the Introduction portion at the top of the instruction page). If you're having trouble with a specific step in the instructions, you may open a ticket. The most common problems users have are:

  • mounting the software repo.
    • ideally, this should be done on campus while connected to Ethernet. You may use the campus Wi-Fi but remember to turn on the VPN.
  • installing from off-campus.
    • You must use the VPN to access the software repo. Bear in mind that the installation will take substantially longer due to network latency.

Due to the fact that these applications are quite large and software installation is a time-intensive task, we cannot stay on the phone with you during the installation. Please partner with your local CSC for help with the installation.

How do I access UCI's ArcGIS Online Portal?

The URL is https://ucirvine.maps.arcgis.com/home/organization.html. Under the Enterprise Login menu, select Login with your UCInetID and an account will be created for you automatically. You can also access the portal using the Pro version of ArcGIS. Both the Pro & Desktop versions of ArcGIS are available for download on our Licenses page.

Everyone receives 2500 credits, but if you need more please open a ticket and provide a reason why.

I am unable to update ArcGIS Pro, the 'Download Now' option is greyed out.

Esri, the developer of ArcGIS Pro, requires a user to be signed in with their ArcGIS Online (AGOL) account in order to update the software.
  • **Note: An AGOL account is different than the public account you created when you downloaded and installed ArcGIS.
If you have an AGOL account, skip to the instructions below. If you don't have an account (or you're unsure), please visit https://ucirvine.maps.arcgis.com/home/organization.html and click the Login with your UCInetID button to get started. When prompted, enter your UCInetID and password. You'll then be taken into the AGOL portal and if an account didn't already exist for you, one will be made automatically. Proceed with the steps below.

Once you have logged into UCI's ArcGIS Online Portal, follow the steps below:

  1. Open ArcGIS Pro.
  2. Click Sign In in at the top right.
  3. Select the box that says 'Your ArcGIS organization's URL'.
  4. Type in 'ucirvine' into the textbox, and click Continue.
  5. Select Login with your UCInetID, enter your UCInetID and password, continue to login.
  6. The login window will now close and your name should be displayed in the top right of the ArcGIS Pro Window, with "University of California, Irvine" right below.
  7. Select the settings (gear/cog) icon on the bottom left of the ArcGIS Pro window.
  8. Click About on the left hand side menu, you should now be able to click the Download Now button.

Are there separate licenses for the ArcGIS mobile apps 'Collector for ArcGIS' & 'Survey123'?

No. These apps are free to use and do not require a separate license. You can download those apps from your mobile phone's app store and login with your ArcGIS Online account to start using them (see question above to find out how to get an account for free).

I've tried the steps above and I'm still having issues

We recommend you continue your search in our comprehensive ServiceNow Knowledge Base.

If you're still having trouble, feel free to open a ticket. When doing so, please provide the following:

  • Your full name
  • Your UCInetID (the first part of your email address, not your ID number)
  • A detailed description of the issue

Failure to provide this information will delay our response.

Return to the OIT Help Center.