Telephone & Voicemail

UCI currently offers Ericcson, Aastra, and Mitel digital phones and and Cisco VOIP phones on the campus. Below are the most frequently-asked questions, but there is a wealth of information on the main telephone page.

If you're having trouble accessing your voicemail, please use the self-service Reset Form. Unfortunately, the Help Desk cannot process voicemail security code reset requests via email or phone.

The key thing to remember is:

When reporting a problem with your telephone service, to expedite your request please provide the following:

  • phone number that is having trouble
  • the building name or number
  • the room/office number
  • the wall jack number (not required)
  • and a telephone number where you can be reached (if the phone in question is not working)

Failure to provide these may result in delays in service. Thank you for your cooperation.

I have no dial tone/I have no display on my phone.

The quickest way to resolve these issues is to ensure your phone cord is firmly plugged in to the back of the phone and in the jack in the wall. If they are, we recommend you 'reboot' the phone by unplugging it from the wall and then plugging it back. We find this often resolves phone issues. If the problem persists after rebooting the phone, please open a ticket or give us a call at (949) 824-2222.

I'm locked out of voicemail.

  1. Go to the Voicemail Security Code Reset Form.
  2. Fill out your 5-digit extension number (e.g. 4xxxx)
  3. Select "Voicemail account locked" as your reason for security code change.
  4. Click "Order Now" on the top right of the page.

I forgot my voicemail security code.

  1. Go to the Voicemail Security Code Reset Form.
  2. Fill out your 5-digit extension number (e.g. 4xxxx)
  3. Select "Forgot voicemail security code" as your reason for security code change.
  4. Click "Order Now" on the top right of the page.

I have a new phone and need to setup my voicemail.

If the voicemail box already exists and you would like to change the owner:

  1. Go to the Voicemail Security Code Reset Form.
  2. Fill out your 5-digit extension number (e.g. 4xxxx)
  3. Select "Reinitialize existing mailbox for new owner" as your reason for security code change.
  4. Click "Order Now" on the top right of the page.

To order NEW voicemail service:

I'd like to report a problem with one of the Blue Emergency Phones on campus/off-campus.

There are a number of Blue Phones around campus that anyone can use to report an emergency. These phones are hardwired to UCI Police dispatch, which is open 24/7/365.

If you'd like a report a problem with one of these phones, please contact the OIT Help Desk immediately to report the problem, and we'll open a ticket with our Network Operations team.

NOTE: If you're calling about a blue emergency phone in Vista Del Campo, Camino del Sol, or Puerta del Sol, bear in mind that OIT does not service the actual phones. We will *only* ensure that there's a dial tone. If there's a dial tone but you're reporting some other problem with the phone itself (caller can't be heard etc), please contact the American Campus Communities housing office in those communities.

How do I block a phone number?

If you are receiving 'spam' phone calls, telemarketing, or robo-calls, you can visit https://www.donotcall.gov/ and add your number to the National Do Not Call Registry.

However, if you are being harassed by someone, please contact UCIPD immediately. PD will investigate the claim and will direct OIT on how to proceed.

Can I order a wireless headset from OIT?

OIT does not provide wireless headsets, nor can we recommend one brand over another. Please partner with your manager and ask them to purchase one for you.  OIT field techs can help to install your headset once you have received it, simply complete the Service Request Form.

I'm unable to dial certain area codes and/or place international calls.

You or your manager will need to fill out the Service Request Form to request expanded dialing capabilities.

I filled out the SRF, but how do I check the status of the work order?

I've tried the steps above and I'm still having issues

To learn more about voicemail, visit our comprehensive FAQ.

We recommend you continue your search in our comprehensive Knowledge Base.

If you're still having trouble, feel free to open a ticket. When doing so, please provide the following:

  • Your full name
  • Your UCInetID (the first part of your email address, not your ID number)
  • A detailed description of the issue

Failure to provide this information will delay our response.

Return to the OIT Help Center.