Voicemail Web Manager Guide

With Voicemail Web Phone Manager (WPM), you can manage your voicemail messages and personal settings online! WPM is available to all campus extensions with voicemail.

Go to https://webvoicemail.oit.uci.edu/wpm/ and follow the format below to login:

Username: Enter your 5 digit Extension (not UCINetID)

Security Code: Your Voicemail Security Code

If you have the additional MiCollab service, you can also reset your voicemail security code without submitting a service request. To do this, select the "Forgot Security Code?" on the website and enter your 5 digit Extension (not UCINetID) in the Username field to reset your security code. An email containing instructions to reset the code will be sent to you.

For additional user documentation on additional features of WPM, refer to the tutorials below.

Check your voicemails in the Inbox Tab

After logging in to WPM, you will be taken to your Inbox by default. Messages are sorted with the most recent on top (you can resort with the Sort by dropdown) and unread messages are shown in bold.

Important: You must select a default Playback method on how to listen to your voicemail. To do this, follow instructions below:

  1. On the left side, select Web PhoneManager Settings.
  2. Select your default Playback Settings.
    • Telephone: Calls your extension and plays back the message. Default is set to your extension (4xxxx). This cannot be changed. If your extension is forwarded, then the system will forward the call to your forwarding number.
    • Download: Messages will be downloaded to your computer and it will use the Media Player on you computer to playback the message. This can only be done on a desktop/laptop.

Now, you can go back to your Inbox tab to listen to your voicemails using the default Playback method you selected above.

Telephone Playback - How to Listen to a Message

  1. If you have a voicemail message waiting, select the message and press the Play button .
  2. The voicemail system will call you from a different number. Answer the call and the message will play. End the call when you're done listening to the message.
    • Note: The call will not end automatically after the voicemail message is completed. 
  3. From the website, you can choose to Save or Delete the voicemail message.

Download Playback - Listening to a Message

  1. If you have a voicemail message waiting, select the message and press the Download button  .
  2. Depending on your computer's default settings, you may be prompted to either save the file as a .wav file or play it on your computer using your Media Player.
  3. If you saved the file to your computer, then open the file with any media player application you have to listen to the voicemail.
  4. From the website, you can choose to Save or Delete the voicemail message.

Change your Personal Settings (i.e. Voicemail recording)

Recordings

In the Recordings tab, you can record your Mailbox name, Standard Greeting, Busy Greeting and Out-of-Office Greeting. To enable the out of office greeting, mark the checkbox. To disable it, uncheck it.

  1. Go to the Recordings tab.
  2. To start recording, select the Speakerphone icon.
  3. A new bar will appear. Select the .
  4. Your phone will ring. Pick it up.
  5. After a 3 second pause, a beep will sound. This is your cue to begin recording.
  6. When finished, select the Stop button in WPM.
  7. Select OK to save.

Security Code

In the Security Code tab, you can change your Voicemail security code here without going through a service request!

  1. Go to the Security Code tab.
  2. To change your Security Code, enter your Current Security Code,
  3. Enter the New Security Code and confirm it.
  4. If prompted, select OK to save.

Change your Notification Settings (i.e. Email notifications or voicemail forwarding)

Forwarding Voicemail

In the event of a vacation or extended absence, you can forward voicemail messages using the Forwarding option.

  1. Go to the Forwarding tab.
  2. In Forward To field, enter the campus extension (i.e. 41234)
  3. Specify the days and hours for forwarding to occur.
  4. When finished, select OK to save.

Email notifications of Voicemail

Unified messaging (UM) allows messages to be forwarded to any @uci.edu email address.  Please note, deleting a message in your email inbox does not remove it from your actual voice mailbox. To turn on UM:

  • Select Notification Settings
  • Select the E-Mail tab
  • Check the Enable Simple UM Notification box
  • Enter the desired uci.edu email address
  • Leave the Simple UM Provider setting at UCI_SMTP.
  • To receive voice messages as WAV attachments, check the Include WAV Attachment box.  To receive notification emails only (without a WAV attachment), leave the box unchecked
  • Select OK to save.

See image below for reference: