2019-0838 Quality Assurance and Technical Support (QA RELEASE MGT ANL 2)

  • Contract to Career
  • Irvine, CA
  • This position has been filled

Website Student and Academic Services

Under supervision of the Assistant Manager, UC Recruit Application Support, the Quality Assurance and Technical Support ensures the high quality of the UC Recruit system by testing that development deliverables function correctly and satisfy customer objectives. Provide QA for new enhancements and fixes within our 2-week sprint schedule. Provide recommendations for improving the quality of our deliverables. Gather and formalize QA test plans that describe test cases and successful scenarios.

Promotes and supports continuous improvement in the quality and standards of UC Recruit tools/services by identifying and documenting issues, suggesting solutions, and making recommendations for further enhancements. Provide recommendations for improving the efficiency and effectiveness of our Quality Assurance process. Continually refine our release management process to achieve and maintain consistently high software quality, keep stakeholders engaged, and promote enhancements for wide user adoption.

Actively create and track bugs and other technical issues resulting from QA using an issue management system. Verify the effectiveness of solutions and detect any new issues. Maintain and prioritize the UC Recruit bug backlog to ensure that the development team is working on the most important bugs first.

Prepares release notes and tailor announcements for product enhancements. Provide regular product demonstrations. Prepare and conduct training sessions both in-person and via Web conferencing. Maintain up-to-date user documentation for new functionality and changes.

Analyzes problems reported by users of the UC Recruit website and provide solutions through email and phone by communicating basic, routine, and advanced technical information clearly and concisely, both written and orally. Constantly keep stakeholders, end users and management updated on the status of service issues, enhancements, and support requests.

Ensures management is kept apprised of trends related to quality, delivery velocity, support and customer requests. Act as liaison between technical staff and our user base for all communication. Escalate important issues to management and the team for a prompt resolution. Understand the needs of customers and help guide the team in developing solutions that meet them.

Track key metrics over time, keeping historical records in an easily sharable format.  Analyze reports to identify usage trends that inform our progress and future development priorities.

UC Irvine Office of Information Technology is a leader in delivering innovative solutions for UC Irvine and the broader University of California system via Software as a Service delivery and other models.  You’ll be working with a small team to test and support the building and scaling of applications to support recruitment, appointment, merit review and other Academic Personnel processes.

The University of California is one of the largest public university systems in the country, comprising 10 campuses, a combined student body of more than 280,000 students, 220,000 faculty and staff members and more than 2 million living alumni.

 

 

External Recruitment: Open to current UCI employees and the general public.

Hiring Salary

Commensurate with experience

DOE, plus benefits

 

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