22874 Junior Network Engineer (COMM AND NETWORK TCHL ANL 2)

Website OIT Enterprise Infrastructure

Network Engineering is part of a Network Operations Team that provides network services to campus faculty, staff, students, and guests. Network Engineering and Net Ops is part of Enterprise Infrastructure (EI) Division in the Department of Office of Information Technology (OIT) providing centralized support services and partnering with campus faculty, researchers, and staff.
Under the supervisions of the Manager, Network Engineering in the Office of Information Technology (OIT), the Junior Network Engineer will provide Network Engineering Services in the field to support wireless and wired edge devices. This includes troubleshooting, being a resource for break/fix repairs, monitoring of production environments, on-call duties to support field tech activities and work on network service requests as assigned. Primary responsibility will be to support production break/fix environment such as edge switches, wireless access points, fiber interfaces, circuit troubleshooting and resolve customer problems. Monitor the Service-Now queue, self-assign tickets from the queue, contact customers as needed to collect additional information, work on tickets and update tickets with timely and descriptive commentary of details, issues, troubleshooting and resolution. Escalate tickets with informative steps taken within Network Engineers or the appropriate OIT group. Repair or replace edge switches, blades and access points including working with other engineers for data center equipment, port activations, port level troubleshooting, uplink troubleshooting. Work on projects as assigned, ability to track hours, provide tasks time estimates, hardware estimates, deliverable dates and include costs related to cost recovery. Provide onsite support for events with wired and wireless network connectivity.










Compensation Range:

Commensurate with experience.



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