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23193 Quality Assurance and Production Support Analyst (QA RELEASE MGT ANL 2)

  • Contract to Career
  • Irvine, CA

Website OIT Student & Academic Services

The Office of Information Technology (OIT) is responsible for supporting the IT needs of UC Irvine faculty, students, and staff. Our mission is to provide information technology leadership, services, and innovative solutions to promote the research, education, and community service goals of the University. Within OIT, Chancellor & Provost IT (CPIT) delivers application solutions to help our executive-level customers streamline operations through custom workflows, collaboration tools, and online communication platforms.


Under general supervision of the Manager, Chancellor & Provost IT, the Quality Assurance and Production Support Analyst, applies Quality Assurance (QA) and Release Management concepts, OIT and CPIT policies and procedures to test a variety of moderately complex software changes or enhancements on projects of moderate scope where analysis of situations or data requires a review of a variety of factors. Provides support to other members of the team in a timely and efficient manner. Participate in an agile Scrum process, including demos, daily standups, planning, retrospective, and refinement meetings. Help customers understand and use CPIT applications and services through written and verbal communication. Provide operational support to customers, including tracking, analysis, validation, and resolution. Escalate larger customer requests to the team for planning and prioritization. Work closely with team members to communicate the status of issues, changes, and enhancements to customers. Act as liaison between technical staff and customers for all communication.


Compensation Range:

$28.35-30/hr target



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