24098 Desktop Support Analyst (BUS TCHL SUPP ANL 2 TX)

Website OIT Client Services

The University of California is one of the largest public university systems in the country, comprising 10 campuses, a combined student body of more than 280,000 students, 220,000 faculty and staff members and more than 2 million living alumni. The Office of Information Technology (OIT) is responsible for supporting the IT needs of UC Irvine faculty, students, and staff. Our mission is to provide information technology leadership, services, and innovative solutions to promote the research, education and community service goals of the University. OIT Desktop Support Services, under Client Services Division, provides desktop support services to more than 3500 clients in administrative units throughout the campus.

Under the general supervision of the supervisor of standardized desktop support, the desktop support analyst will be part of a team to provide general desktop support to about 3500 supported clients. Independently configure, install, maintain and upgrade computers running the Windows or Macintosh Operating System. Support and troubleshoot standardized systems and environments for supported clients. Independently configure, install, maintain, and upgrade proprietary desktop and software for select departments. Proficiently make use of tools to provide efficient and secure support to clients. Provide exceptional customer service and support to supported clients on campus. Independently set priorities appropriately when faced with high priority high visibility competing needs. Escalate issues that require management attention as appropriate. Complete work assignments on time even when faced with frequent Interruptions and/or distractions. Install and configure VPN for supported clients. Knowledge of IBM BigFix system tools, Microsoft Deployment Tool (MDT) for imaging systems, Bomgar Representative Console, Microsoft Active Directory. Apply professional business / technical support concepts to resolve hardware, software and networking issues of moderate scope and complexity for a broad range of applications where analysis of situations or data requires a review of a variety of factors. Within defined procedures and practices, determines appropriate action. Skills in project management a plus.


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