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ServiceNow Datacenter Network Upgrade

Date(s): April 9, 2021 at 8pm to April 10, 2021 at 5am

Purpose:

Services Affected:

The ServiceNow data center network will be upgraded for better performance and availability. As part of this upgrade, they'll implement an infrastructure change that will cause some brief service interruptions to our instances. The interruptions will be minimal and will help them make sure they can keep supporting our needs now and into the future.

Here's what you can expect
Maintenance details: Network backbone upgrade
Start time: April 9, 2021 (8:00 pm PDT, April 9, 2021)
End time: April 10, 2021 (5:00 am PDT, April 10, 2021)

Expected Downtime: There will be some brief interruptions to service that will happen within the maintenance window, but total downtime will not exceed 10 minutes. During these brief interruptions, your instances will be unreachable or may have slow response times. Your instances will automatically return to normal availability and performance after the maintenance window has been completed.

Here's what we need you to do
Be aware of this maintenance and the expected impacts. This maintenance is essential and we're not able to reschedule or exclude any instances from this upgrade.
If you experience any negative impact beyond what we have described, please contact our support team using this Case or the standard channels.

Service Maintenance Status: Resolved

Resolution:

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