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ServiceNow Production Instance Upgrade from Madrid to New York

Date(s): March 24, 2020 from 9pm - 1am

Purpose:

Services Affected:

A major upgrade to the ServiceNow system is planned for the early morning of Wednesday, March 25, 2020. The upgrade will take us from the Madrid release we are using now to the current New York release.

New York introduces some new features as well as some performance improvements.

Information and release notes for New York can be found on the ServiceNow web site at: https://docs.servicenow.com/bundle/newyork-release-notes/page/release-notes/release-notes-summaries.html

Service Maintenance Status: Resolved

Resolution:

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