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ServiceNow Upgrade from London to Madrid

Date(s): November 19, 2019 from 10 - 12am

Purpose: Scheduled maintenance

Services Affected:

A major upgrade to the ServiceNow system is being planned for the next several weeks. The upgrade will take us from the London release we are using now to the current Madrid release.
The entire process is expected to be from 10pm November 19th and complete at 12am November 20th.

Madrid introduces some new features as well as some performance improvements. There were no significant user interface changes from London to Madrid.
Information and release notes for Madrid can be found on the ServiceNow web site at:

If you have any questions about this upgrade, please contact us via the OIT Help Desk at

Service Maintenance Status: Resolved


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