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OIT Service Desk email

Since email is a significant feature of support from OIT Service Desk, examples are provided here.

You will typically get an email message when your issue is created, when new information is available in the course of exploring and resolving your issue (or when information is needed from you), and when the issue has been resolved.

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Creation Example


Subject: [OIT Service Desk] Your incident INC0033518 has been created
From: OIT Service Desk
To: Peter Anteater <peter.anteater@uci.edu>
Date: Thu 16:02

Dear PETER ANTEATER,

We have opened a ticket for you regarding “reactivate sponsored UCINETID”.  You may track progress on this issue at INC0033518 at any time.  You may also contact us at (949) 824-2222 for assistance.

 

OIT Service Desk
Office of Information Technology

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New Information Example


Subject: [OIT Service Desk] New information has been added to your incident INC0033518 
From: OIT Service Desk
To: Peter Anteater <peter.anteater@uci.edu>
Date: Today 12:42

Dear PETER ANTEATER,

We are contacting you about your incident regarding “reactivate sponsored UCINETID“.


11-10-2014 16:06:28 PST – LYLE WIEDEMAN Additional comments
Do you want to renew this UCInetID for a full year?

Please use “Reply” or “Reply All” to respond to this message so your reply will be properly attached to this issue.  You may track progress on this issue at INC0033518 at any time. You may also contact us at (949) 824-2222 for assistance.

OIT Service Desk
Office of Information Technology

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Resolution Example


Subject: [OIT Service Desk] Your incident INC0033518 has been resolved
From: OIT Service Desk
To: Peter Anteater <peter.anteater@uci.edu>
Date: Today 16:08

Dear PETER ANTEATER,

We have resolved your issue INC0033518 regarding “reactivate sponsored UCINETID”.  It will close automatically, but if you feel your problem is not solved, please click here to re-open the ticket: My issue INC0033518 was not properly resolved.


11-10-2014 16:07:37 PST – LYLE WIEDEMAN Additional comments
We have successfully reactivated the requested UCInetID

 

OIT Service Desk
Office of Information Technology

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