If you’re still having trouble, please email oit@uci.edu with the following information:
We will respond within 1 business day. Our technicians will try to resolve your issue remotely and will most likely ask you to bring your router in to our walk in HD during business hours to configure & test it if they can’t. If your router still won’t connect after we give it back to you, it’s probably the wall jack and we will make arrangements to dispatch a field tech to service the network jack(s). We DO NOT dispatch techs to setup or triage routers in your home.
Ethernet jacks can be found in each bedroom AND in the common area. If you would like to connect a wired device to ResNet, you must first register that network card’s MAC address. Here’s how:
Express Registration should work, but if you’re having trouble connecting you can manually register the device’s MAC address.
Most housing communities contain Ethernet wall jacks with multiple ports. Even though the ports look similar, some of the ports are phone ports and are unable to provide internet access. Please ensure you plug your device or router into a data port. To find out which port you should use, please see the article, "Ethernet Port Locations in ResNet Housing Communities".
Depending on where you live, the answer is yes.
Grad students living in Verano Place (not including Verano 8) can order cable TV and internet services from Cox, as the infrastructure is in place to provide these services through the coaxial jacks in the apartment. In addition, faculty & visiting researchers living in ICHA housing (such as Alturas, Gabrielino, Las Lomas, and Santiago) can also order Cox cable tv & internet service and possibly from other providers (you should check with your local leasing office in your housing community). The only communities where it is not possible to order service from another ISP is Palo Verde and Verano 8, as there is no third-party infrastructure in place and there are no plans to offer this in the near future.
UCI abides by the provisions of the federal Digital Millennium Copyright Act (DMCA), which requires prompt response to claims of copyright infringement by copyright holders or their agents. When you register your router’s WAN MAC address, it is issued an IP address which is shared with every device on your home network. If the campus receives an allegation of copyright infringement based on your use of the UCI network via an IP address assigned to you, all of the devices on your network will be blocked and the matter will be referred to the Office of Academic Integrity & Student Conduct for further investigation (the process is described on our Network Block article). If you are found responsible after meeting with the Office of Academic Integrity & Student Conduct, you are subject to UCI disciplinary action including, but not limited to the following:
Please think twice before sharing your router’s wi-fi password with anyone, because you will be held responsible for whatever content they download while connected to your wi-fi network.