For the latest information regarding technology support for the Coronavirus situation, please visit UCI TechPrep.

Service Alerts Archive

  • UCInet Campus Network Service Degradation
    Reported on: April 1, 2020 5:24 pm

    A fiber cut in the Los Angeles region around 3pm PST resulted in an upstream network service degradation, which affected all CENIC customers including UCI. Our campus network connectivity has stabilized but there’s no ETA as to when upstream service will be fully restored.


    Status: Resolved
    Resolution:

    Updated on: April 1, 2020 6:38 pm


    Posted in: | Tags:
  • EEE+ GrandCentral Service Degradation
    Reported on: March 27, 2020 4:10 pm

    We have received reports with issues creating Canvas course spaces on EEE+ GrandCentral. Our technicians are currently investigating on a resolution. No ETA at the time. Thanks for your patience.


    Status: Resolved
    Resolution:

    Updated on: March 30, 2020 5:45 am


    Posted in: | Tags:
  • UPDATE 0930. ResNet Service Degradation
    Reported on: March 26, 2020 9:15 am

    UPDATE 0930. Apparently this was a planned outage that was scheduled by Southern California Edison and Middle Earth Housing, and any residents in Middle Earth were apparently notified in advance. Power & network should be restored by 12pm. We are investigating a ResNet service degradation in Mid… Continue Reading UPDATE 0930. ResNet Service Degradation


    Status: Resolved
    Resolution:

    Updated on: March 30, 2020 5:45 am


    Posted in: | Tags:
  • UPDATE 1030. vpn.uci.edu Service Degradation
    Reported on: March 16, 2020 5:01 pm

    UPDATE 1030. Our admins have upgraded the software on the campus VPN which should help with the stability issues. Thank you for your continued patience. UPDATE 2130. Our admins have implemented a change that appears to have stabilized the VPN service for now, and they will continue the monitor the s… Continue Reading UPDATE 1030. vpn.uci.edu Service Degradation


    Status: Resolved
    Resolution:

    Service has been restored.

    Updated on: March 18, 2020 7:35 am


    Posted in: | Tags:
  • EverFi login issues
    Reported on: March 13, 2020 11:28 am

    We are aware of an EverFi login issue. Users are receiving error message “We were no able to log you in.” Our admins are aware and investigating into the issue. There is no ETA at this time.


    Status: Resolved
    Resolution:

    Updated on: March 13, 2020 3:07 pm


    Posted in: | Tags:
  • UPDATE 1700. Virtual Server Hosting service degradation
    Reported on: March 12, 2020 4:44 pm

    UPDATE 1700. The VMs are coming back online now, but we are waiting on verification from the various application owners to confirm that their applications are up and running. We’re investigating reports of a Virtual Server Hosting service degradation, which is affecting roughly 93 virtual machines.… Continue Reading UPDATE 1700. Virtual Server Hosting service degradation


    Status: Resolved
    Resolution:

    Updated on: March 12, 2020 5:46 pm


    Posted in: | Tags:
  • UPDATE 1700. UCInet Service Degradation
    Reported on: March 12, 2020 2:05 pm

    UPDATE 1700. We will be re-engaging our 100g circuit. We will see our network connections reconverted within seconds and traffic return to normal. UPDATE 1500. There was a brief network outage as the CENIC technician was working to restore the primary network circuit, which went down yesterday. Serv… Continue Reading UPDATE 1700. UCInet Service Degradation


    Status: Resolved
    Resolution:

    Updated on: March 13, 2020 7:11 pm


    Posted in: | Tags:
  • UCOP and AYSO service degradation
    Reported on: March 3, 2020 4:09 pm

    UCOP websites including AYSO are currently experiencing issues. UCOP IT are aware of the issue and currently working on a resolution.   No ETA at the time, thanks for your patience!


    Status: Resolved
    Resolution:

    UCOP IT has resolved the issue.

    Updated on: March 3, 2020 5:33 pm


    Posted in: | Tags:
  • Cognos Service Degradation
    Reported on: February 21, 2020 11:38 am

    We are aware of issues with the Cognos service and are working on a solution. There is no ETA at this time. If you have any questions, please contact me at lcoon@uci.edu.


    Status: Resolved
    Resolution:

    Updated on: February 21, 2020 3:19 pm


    Posted in: | Tags:
Scroll Up