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Service Alerts Archive

  • Student Health Portal Service Degradation
    Reported on: November 30, 2020 4:29 pm

    We are investigating reports of a Student Health Portal service degradation. Users have been reporting that they are receiving an error message when attempting to access the service. Our admins are investigating, but no ETA is available at this time.


    Status: Resolved
    Resolution:

    Updated on: December 1, 2020 9:38 am


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  • UPDATE 1420. Outage for the ConnexxUC travel portal
    Reported on: November 23, 2020 10:00 am

    UPDATE 1420. Unfortunately, per Trondent – our UC travel portal site was up briefly -but was not strong enough to remain or hold steady. Thus, we had some users at the same campus able to log in while others were not. Thank you all for your patience and assistance in testing as we work through this… Continue Reading UPDATE 1420. Outage for the ConnexxUC travel portal


    Status: Resolved
    Resolution:

    Updated on: November 24, 2020 2:42 pm


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  • EEE+ GrandCentral service degradation
    Reported on: November 20, 2020 5:12 pm

    We are investigating reports of a EEE+ GrandCentral service degradation. User are reporting seeing the message ‘there was an error communicating with Canvas’.  There is no ETA at this time.


    Status: Resolved
    Resolution:

    Updated on: November 20, 2020 9:53 pm


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  • Student Access Service Degradation
    Reported on: November 19, 2020 5:29 pm

    We are investigating reports of a Student Access service degradation. Users have been reporting that they are receiving an error message when attempting to access the service. Our admins are investigating, but no ETA is available at this time.


    Status: Resolved
    Resolution:

    Updated on: November 19, 2020 5:40 pm


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  • UCInet Campus Network Service Degradation
    Reported on: November 17, 2020 3:02 pm

    We are receiving reports of a UCInet network service outage at 5141 California. Our Network Engineers are aware of the issue and a field engineer has been dispatched. No ETA at this time.


    Status: Resolved
    Resolution:

    Updated on: November 17, 2020 3:10 pm


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  • MedSci Buildings telephone service degradation
    Reported on: November 12, 2020 8:45 am

    We aware of an issue affecting the MedSci buildings telephones. Telecom Engineering is aware of it and are currently looking into it. There is no ETA at the moment.


    Status: Resolved
    Resolution:

    Updated on: November 12, 2020 10:41 am


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  • DUO Software Enrollment Service Degradation
    Reported on: November 11, 2020 11:28 am

    We are investigating reports of a DUO software token enrollment service degradation. Users are reporting that they are receiving an error message when enrolling for DUO on the DUO support desk page. No ETA at the time, thanks for your patience.


    Status: Resolved
    Resolution:

    Updated on: November 11, 2020 12:17 pm


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  • UCInet Campus Network Service Degradation
    Reported on: November 6, 2020 12:15 pm

    We are receiving reports of a UCInet network service degradation in various locations, including University Tower, the Science Library, and the Law School building. Users are reporting that the internet is too slow to be functional and may be getting kicked out of remote sessions. No ETA is availabl… Continue Reading UCInet Campus Network Service Degradation


    Status: Resolved
    Resolution:

    Updated on: November 6, 2020 1:58 pm


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  • UPDATE 1500. ACHIEVE service degradation
    Reported on: November 5, 2020 1:12 pm

    UPDATE 1500. The vendor has informed us that service should be restored sometime Friday morning, 11/6. Thank you for your understanding. We are investigating reports of an ACHIEVE service degradation. Users are reportedly seeing the following error when attempting to access the system: UCI Shibbolet… Continue Reading UPDATE 1500. ACHIEVE service degradation


    Status: Resolved
    Resolution:

    Updated on: November 5, 2020 5:36 pm


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