Service Alerts Archive

• UPDATE 16:00. UCInet Mobile Access Registration Service Degradation
  Reported on: July 15, 2019 10:45 am
  
  

  UPDATE 16:00- Our admins are still looking into the issue. Thank you for your patience. — Our admins are aware of a UCInet Mobile Access Registration Service Degradation. Guests and affiliates are unable to access the registration (oit.uci.edu/reg) to register their devices. Our admins are investig… Continue Reading UPDATE 16:00. UCInet Mobile Access Registration Service Degradation

  
  Status: Resolved
  Resolution:

  Updated on: July 15, 2019 6:05 pm

  
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• UPDATED 0930 7/3. Office 365 Published Internet Calendar service degradation
  Reported on: June 28, 2019 11:09 am
  
  

  UPDATED 0930 7/3.  Microsoft has identified the root cause and is implementing a change. Thank you for your continued patience. We are investigating reports of an Office 365 Published Internet Calendar service degradation. Some users are reporting seeing a blank screen when they attempt to view an I… Continue Reading UPDATED 0930 7/3. Office 365 Published Internet Calendar service degradation

  
  Status: Resolved
  Resolution:

  Updated on: July 5, 2019 10:23 am

  
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• Canvas Service Degradation
  Reported on: June 25, 2019 4:25 pm
  
  

  Some students enrolled in courses for SS1 are not able to view their classes on Canvas. Please contact Summer Session at 949-824-5493 to verify you are enrolled into the course. If you are enroll, please wait 1-2 business days until you are able to view your course on Canvas. Otherwise, you may cont… Continue Reading Canvas Service Degradation

  
  Status: Resolved
  Resolution:

  Service has been restored.

  Updated on: June 26, 2019 9:08 am

  
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• 69000 Verano Place Network Service Degradation
  Reported on: June 25, 2019 10:28 am
  
  

  We are aware of a network issue affecting residents of 69000 Verano Place. Residents are unable to connect to the network. Our admins are looking into the issue. No ETA at this time.

  
  Status: Resolved
  Resolution:

  Service has been restored.

  Updated on: June 26, 2019 12:44 pm

  
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• Canvas Service Degradation
  Reported on: June 18, 2019 12:15 pm
  
  

  Users are reporting an issue with logging into UCI Canvas. Our admins are aware and are looking into the issue. No ETA at this time.

  
  Status: Resolved
  Resolution:

  Issue has been resolved.

  Updated on: June 18, 2019 12:53 pm

  
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• WebAuth Service Degradation
  Reported on: June 18, 2019 10:32 am
  
  

  We are investigating reports of a WebAuth service degradation. Users are reporting that they are unable to authenticate on WebAuth after confirming the Duo push. This is an intermittent issue. Our admins are investigating into the issue. There is no ETA at this time.

  
  Status: Resolved
  Resolution:

  Service has been restored. Our team identified the corrupt database.

  Updated on: June 18, 2019 11:06 am

  
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• UPDATE 1030. UCInetID Password Change tool service degradation
  Reported on: June 13, 2019 9:57 am
  
  

  UPDATE 1030. We received calls from users who were having trouble using the UCInetID Password Change tool to activate their UCInetIDs or to reset/change their UCInetID passwords. Users were reporting seeing the error “a timeout occurred, probably due to a busy server”. After further investigation, t… Continue Reading UPDATE 1030. UCInetID Password Change tool service degradation

  
  Status: Resolved
  Resolution:

  Updated on: June 13, 2019 11:30 am

  
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• Chrome plugins interfering with Duo
  Reported on: June 12, 2019 9:31 am
  
  

  We have received reports from some Chrome users that they are unable to reach the UCI Multifactor Login screen. This is a known issue with some ad blockers (like Ad Blocker Plus and others) and Grammarly after a recent Chrome update to version 75.0.3770.80. The bug has been logged and the issue is d… Continue Reading Chrome plugins interfering with Duo

  
  Status: Resolved
  Resolution:

  Google has updated Chrome to 75.0.3770.90 and the Grammarly plugin bug appears to have been fixed.

  Updated on: June 13, 2019 8:45 am

  
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• eDocs Scanning Service Degradation
  Reported on: June 11, 2019 1:38 pm
  
  

  We are investigating reports of an eDocs scanning service degradation. Users are receiving “token is invalid” error in KFS when attempting to view scanned documents. Our admins are aware and are investigating into the issue. Thank you.

  
  Status: Resolved
  Resolution:

  Service has been restored.

  Updated on: June 11, 2019 3:57 pm

  
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