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Service Alerts Archive

  • Canvas Course Space Service Degradation
    Reported on: August 2, 2021 4:10 pm

    We are investigating reports of a Canvas Course Space service degradation. Students may see an “Access Denied” message when trying to access the canvas course space for a class they are officially enrolled in. We are currently working with the vendor, there is no ETA at this time.


    Status: Resolved
    Resolution:

    Service restored

    Updated on: August 3, 2021 11:04 am


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  • UPDATE 1600. Gottschalk Medical Plaza and Steinhaus Hall [Internet] Service Degradation
    Reported on: July 26, 2021 3:07 pm

    UPDATE 1600. There appears to be an ongoing power issue affecting a number of buildings around campus. Our team is still investigating. We are investigating reports of a Internet Service degradation at Gottschalk Medical Plaza. Around 2:40 PM PST of Monday, July 26, 2021, there were reports of slow/… Continue Reading UPDATE 1600. Gottschalk Medical Plaza and Steinhaus Hall [Internet] Service Degradation


    Status: Resolved
    Resolution:

    Network Service was restored.

    Updated on: July 29, 2021 9:51 am


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  • UPDATE 1000. Akamai service outage affecting multiple services (Qualtrics, LastPass and others)
    Reported on: July 22, 2021 9:43 am

    UPDATE 1000. Akamai has implemented a fix that should restore all services soon. Thanks for your continued patience. Akamai provides critical CDN (Content Delivery Network) services to countless websites and web services around the globe, such as Qualtrics, LastPass among others. Currently they are… Continue Reading UPDATE 1000. Akamai service outage affecting multiple services (Qualtrics, LastPass and others)


    Status: Resolved
    Resolution:

    Updated on: July 22, 2021 10:44 am


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  • Qualtrics Service Degradation
    Reported on: July 22, 2021 9:38 am

    We are receiving reports of DNS errors when attempting to access Qualtrics services. This is an upstream third-party CDN error. Qualtrics is aware of the issue and there is no ETA at this time.


    Status: Resolved
    Resolution:

    Updated on: July 22, 2021 9:44 am


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  • LastPass Service Degradation
    Reported on: July 22, 2021 9:25 am

    We are receiving reports of LastPass server degradation. This is an upstream issue and LastPass is aware and currently investigating solutions.  There is no ETA at this time. A current workaround is to use the “SMS” option if you have the LastPass Authenticator App installed on your mobile device.


    Status: Resolved
    Resolution:

    Updated on: July 22, 2021 9:44 am


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  • Campus DNS service degradation
    Reported on: July 17, 2021 5:16 pm

    We are investigating reports of a campus DNS service degradation. ResNet appears to be affected as well as other services on campus. No ETA.


    Status: Resolved
    Resolution:

    The campus DNS service was restored

    Updated on: July 19, 2021 2:44 pm


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  • UPDATE 1130. Campus VPN Service Degradation
    Reported on: July 13, 2021 8:24 am

    UPDATE 1130. After further investigation, it has been determined that the IP mismatch problem is an upstream ISP issue that OIT will be unable to address. Fortunately, it appears to only affect a very small subset of users. For now though, the workaround for these users to use either the UCI-classic… Continue Reading UPDATE 1130. Campus VPN Service Degradation


    Status: Resolved
    Resolution:

    Updated on: July 13, 2021 11:45 am


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  • CPL service degradation
    Reported on: July 2, 2021 6:28 am

    We are investigating reports of a service degradation affecting machines hosted in the Central Plant.  Techs are en route. No ETA at this time.


    Status: Resolved
    Resolution:

    Matter was resolved the morning of 7/2.

    Updated on: July 9, 2021 8:55 am


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  • Undergraduate Admissions Portal Service Degradation
    Reported on: June 10, 2021 8:36 am

    We are investigating reports of an Undergraduate Admissions Portal service degradation. Users are reporting that they’re seeing an ‘stale request’ error whenever they attempt to access the portal. No ETA at this time.


    Status: Resolved
    Resolution:

    Updated on: June 11, 2021 12:35 pm


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