Service Alerts Archive

  • Public Services Building Network Degradation
    Reported on: January 18, 2022 8:26 pm

    We are investigating reports of an outage for the Public Services Building. Our network engineers are actively investigating. No ETA at the time.


    Status: Resolved
    Resolution:

    Updated on: January 18, 2022 9:49 pm


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  • 1700: Firewall Service Degradation
    Reported on: January 7, 2022 5:03 pm

    At 7 PM this evening, our security team will be rebooting Palo Alto border equipment. There may be impact to network traffic during this time.


    Status: Resolved
    Resolution:

    Updated on: January 7, 2022 9:23 pm


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  • Mesa Court Network Degradation
    Reported on: January 4, 2022 8:13 pm

    We are receiving reports of a network outage affecting Mesa Court. Our techs are actively investigating. No ETA at the time.


    Status: Resolved
    Resolution:

    Updated on: January 4, 2022 9:17 pm


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  • Multiple services unavailable – possibly related to DNS
    Reported on: December 29, 2021 6:18 am

    We are investigating reports of multiple UCI services & applications being unavailable, possibly due to a campus DNS issue. Some of the affected services include campus SSO, campus VPN, and others. No ETA at this time.


    Status: Resolved
    Resolution:

    Service has been restored.

    Updated on: December 29, 2021 7:44 am


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  • UCPath Employee Direct Deposit Service Degradation
    Reported on: December 27, 2021 1:22 pm

    We are reviving reports about a UCPath employee direct deposit service degradation. Users are reporting that the direct deposit setup page is logging them out of UCPath right after accessing it. The UCPath team is aware of this issue and actively working on resolving it. No ETA.


    Status: Resolved
    Resolution:

    Service has been restored

    Updated on: December 27, 2021 3:30 pm


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  • Multiple services unavailable – possibly related to DNS
    Reported on: December 23, 2021 5:51 am

    We are investigating reports of multiple UCI services & applications being unavailable, possibly due to a campus DNS issue. Some of the affected services include campus SSO, campus VPN, and others. No ETA at this time.


    Status: Resolved
    Resolution:

    Updated on: December 23, 2021 7:12 am


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  • Microsoft Office 365 ProPlus for Students – signup portal service degradation
    Reported on: December 22, 2021 8:07 am

    We are working with Microsoft to investigate why students are no longer able to sign up for their free copy of MS Office. When they visit this link (https://www.microsoft.com/en-us/education/products/office) and enter their email address in the format UCInetID@personalmicrosoftsoftware.uci.edu, and… Continue Reading Microsoft Office 365 ProPlus for Students – signup portal service degradation


    Status: Resolved
    Resolution:

    Updated on: January 13, 2022 4:51 pm


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  • McGaugh Hall 3rd Floor Network Service Degradation
    Reported on: December 21, 2021 11:36 am

    We are receiving reports of a network service degradation on the third floor of McGaugh Hall. Our technicians are currently aware of this issue and are working on recovering the affected devices. No ETA.


    Status: Resolved
    Resolution:

    Updated on: December 22, 2021 10:52 am


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  • Verano Place Buildings 6387-6394 Network Service Degradation
    Reported on: December 20, 2021 2:07 pm

    We are receiving reports of a network service degradation at Verano Place due to a power issue in the network closet. The issue started around 11pm last night and at the movement this is only affecting buildings 6387-6394. Our technicians are currently aware of this issue. No ETA.


    Status: Resolved
    Resolution:

    Updated on: December 22, 2021 2:09 pm


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