Service Alerts Archive

  • QuickTemp Service Degradation
    Reported on: June 22, 2018 2:49 pm

    Some campus temporary employees are unable to access QuickTemp from ZotPortal (portal.uci.edu). Our admins are aware and are working on the issue. No ETA at this time. As a workaround to access QuickTemp, please go to https://www.oit.uci.edu/help/trs/ > Campus Temp Timesheet


    Status: Unresolved

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  • UCLC Sexual Harassment Training – Service Degradation
    Reported on: June 21, 2018 6:15 pm

    We are investigating reports an an issue with the “UC Sexual Violence and Sexual Harassment Prevention Training” module in the UC Learning Center. Users are reporting seeing the error ‘$rootScope.RootViewModel.userData is null’ when they attempt to begin or resume the training. We hope to restore se… Read More »


    Status: Resolved
    Resolution:

    Service has been restored. You may have to clear you browser's cache and cookies if you continue to have issues. Visit oit.uci.edu/help/browser for details on how to do this.

    Updated on: June 22, 2018 11:18 am


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  • github.oit.uci.edu is Currently Unavailable. 
    Reported on: June 11, 2018 8:13 am

    github.oit.uci.edu is currently unavailable.  OIT is currently investigating and resolving this issue.  Thank  you for your patience.


    Status: Resolved
    Resolution:

    This issue is now resolved. github.oit.uci.edu is now accessible. Thank you for your patience.

    Updated on: June 11, 2018 9:25 am


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  • Gross Hall Network Service Degradation
    Reported on: June 7, 2018 10:19 am

    We are investigating reports of a network service degradation on the third floor of Gross Hall. Our network engineers are working on the issue. No ETA at this time.


    Status: Resolved
    Resolution:

    Updated on: June 7, 2018 9:21 pm


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  • UPDATE 1245. Cognos service degradation
    Reported on: June 5, 2018 11:25 am

    UPDATE 1245. The Cognos admins have determined that they need to reboot the server. Service should be restored between 1-130pm. Thank you for your continued patience. We are investigating reports of a Cognos service degradation. Users are reportedly seeing error messages when they try to run reports… Read More »


    Status: Resolved
    Resolution:

    Updated on: June 5, 2018 12:59 pm


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  • UPDATE 1430. Office 365 service degradation
    Reported on: May 30, 2018 8:01 am

    UPDATE 1430. The Postmasters have completed reassigning the correct licenses to the affected users’ mailboxes. Service should be completely restored soon. Thanks for your continued patience. UPDATE 1330. The Postmasters are still working on updating the license types of the affected users. Thanks fo… Read More »


    Status: Resolved
    Resolution:

    Updated on: May 31, 2018 7:30 am


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  • UPDATE 1950. Skype for Business service degradation
    Reported on: May 29, 2018 4:16 pm

    UPDATE 1950. Microsoft has identified the root cause of the issue (which is affecting many of their users worldwide), but there is no ETA when service will be restored. Thank you for your continued patience. UPDATE 1715. Microsoft is aware of the issue and they are investigating. Thank you for your… Read More »


    Status: Resolved
    Resolution:

    Service has been restored.

    Updated on: May 29, 2018 9:45 pm


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  • Student Center Wireless Network Service Degradation
    Reported on: May 16, 2018 10:08 am

    Student Center’s Pacific Ballroom is currently without wireless network connection (WiFi). Our admins are aware and are working on this issue. No ETA at this time.


    Status: Resolved
    Resolution:

    Service has been restored.

    Updated on: May 17, 2018 10:48 am


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  • UPDATE 2200. SDSC Network Service Degradation
    Reported on: May 15, 2018 8:52 pm

    UPDATE 2200. Reachability has been restored as of 9:05PM. We are continuing to work with the SDSC to try and restore our second link. We are investigating reports of an SDSC network service degradation. OIT users are reporting that they are unable to reach remote hosts that reside at the San Diego S… Read More »


    Status: Resolved
    Resolution:

    Service was restored shortly after 9pm on 5/15.

    Updated on: May 17, 2018 10:50 am


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