Service Alerts Archive

  • Rush Check Request – service degradation
    Reported on: April 23, 2019 10:09 am

    We are investigating reports of a Rush Check Request service degradation. Users are getting the error “Employee lookup failed to return any matches” whenever they enter an employee’s ID#.


    Status: Unresolved

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  • OIT IM Service (chat.nacs.uci.edu) Service Degradation
    Reported on: April 15, 2019 8:09 am

    We are investigating reports of a chat.nacs.uci.edu service degradation. Users are reporting that requests made to the service are timing out. Our admins are investigating, but no ETA is available at this time


    Status: Resolved
    Resolution:

    Updated on: April 16, 2019 7:49 am


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  • webmail.uci.edu will be temporarily unavailable Saturday morning, April 13, from 6am-8am – scheduled maintenance
    Reported on: April 12, 2019 3:28 pm

    webmail.uci.edu will be temporarily unavailable – scheduled maintenance April 8, 2019 10:17 am By Mike Caban (Edit) Date(s): Saturday, April 13, from 6am-8am Purpose: Scheduled maintenance Services Affected: OIT has scheduled a database server upgrade for Saturday morning, April 13, from 6am-8am. Du… Continue Reading webmail.uci.edu will be temporarily unavailable Saturday morning, April 13, from 6am-8am – scheduled maintenance


    Status: Resolved
    Resolution:

    Service has been restored at 8 am.

    Updated on: April 13, 2019 3:47 pm


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  • Network Service Degradation – Social Science Plaza
    Reported on: April 11, 2019 8:34 am

    Our techs are investigating reports of a network service degradation affecting wireless and wired Internet in the Social Science Plaza. The degradation occurred after a test of the emergency generators this morning at 8AM. No ETA at this time. UPDATE 08:45 Service has been restored.


    Status: Resolved
    Resolution:

    Updated on: April 11, 2019 8:42 am


    Posted in: | Tags:
  • ACHIEVE Online Service Degradation
    Reported on: April 1, 2019 10:19 am

    Users are unable to access ACHIEVE Online from the link at http://hr.uci.edu/partnership/achieveonline/. A runtime error is appearing with the message “Server Error in ‘/’ Application”. We apologize for the inconvenience. No ETA at this time. UPDATE 11:30 ACHIEVE Online is back up.


    Status: Resolved
    Resolution:

    Updated on: April 1, 2019 11:27 am


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  • Gavin Herbert Eye Institute (bldg 850) – wired network service degradation
    Reported on: March 22, 2019 1:00 pm

    We are investigating reports of a wired network service degradation in bldg 850, affecting the basement & 1st floor. No ETA at this time.


    Status: Resolved
    Resolution:

    Service restored around 2pm

    Updated on: March 22, 2019 5:01 pm


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  • UPDATE 1644: AWS hosted sites – service degradation
    Reported on: March 19, 2019 3:16 pm

    We are investigating reports of a service degradation affecting several sites hosted on AWS, including law.uci.edu, admissions.uci.edu, hr.uci.edu, alumni.uci.edu, among others. Users are reporting that the site is not loading or is very sluggish. No ETA at this time. Update 1644: Our administrators… Continue Reading UPDATE 1644: AWS hosted sites – service degradation


    Status: Resolved
    Resolution:

    Service has been restored.

    Updated on: March 19, 2019 5:24 pm


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  • WebEDB Service Degradation
    Reported on: March 15, 2019 10:00 am

    Users are unable to access anything after logging into the WebEDB Payroll Personnel System. Users receive error message “Page not Found.” Our admins are investigating the issue. No ETA at this time.


    Status: Resolved
    Resolution:

    Updated on: March 15, 2019 2:38 pm


    Posted in: | Tags:
  • AWS hosted sites – service degradation
    Reported on: March 15, 2019 9:32 am

    We are investigating reports of a service degradation affecting several sites hosted on AWS, including law.uci.edu and admissions.uci.edu. Users are reporting that the site is not loading or is very sluggish. No ETA at this time.


    Status: Resolved
    Resolution:

    Updated on: March 15, 2019 9:55 am


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