Service Alerts Archive

  • Eduroam Service Degradation
    Reported on: August 28, 2019 9:45 am

    We have received multiple reports from users who are having trouble connecting to the Eduroam connection on their computers and smartphones. Users have reported getting a prompt to input their credentials multiple times yet their devices still do not connect to Eduroam. Our technicians are aware of… Continue Reading Eduroam Service Degradation


    Status: Resolved
    Resolution:

    The Eduroam Service degradation has been resolved. Our technicians verified that the problem was taken care of and now users should be able to connect to eduroam.

    Updated on: August 28, 2019 10:09 am


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  • Timesheet Service Degradation
    Reported on: August 28, 2019 8:12 am

    We are investigating reports of a timesheet.uci.edu service degradation. Users are reporting that they are getting stuck either in a WebAuth loop or are experiencing significant delays loading the page. Our administrators are investigating. No ETA is available at this time.


    Status: Resolved
    Resolution:

    Updated on: August 28, 2019 8:12 am


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  • Zotportal Service Degradation
    Reported on: August 22, 2019 12:52 pm

    The URLs portal.uci.edu & https://portal.uci.edu are working and available; however, we are experiencing a Service Degradation with variants zotportal.uci.edu, www.zotportal.uci.edu and www.portal.uci.edu. Our engineers are aware of the problem and are working to resolve. Please use https://port… Continue Reading Zotportal Service Degradation


    Status: Resolved
    Resolution:

    Updated on: August 22, 2019 7:37 pm


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  • UCLC Service Degradation – Issue with “UC Sexual Violence and Sexual Harassment Prevention Training for Staff” training
    Reported on: August 21, 2019 11:39 am

    Due to a technical issue, Supervisors & Managers were emailed a reminder to complete the “UC Sexual Violence and Sexual Harassment Prevention Training for Staff” assigned training in the UC Learning Center. This email was sent in error, and there is no need for you to complete the training again… Continue Reading UCLC Service Degradation – Issue with “UC Sexual Violence and Sexual Harassment Prevention Training for Staff” training


    Status: Resolved
    Resolution:

    Updated on: August 23, 2019 8:12 am


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  • EEE Legacy Tools Service Degradation
    Reported on: August 21, 2019 10:01 am

    We are currently experiencing a service degradation for tools under the EEE Legacy system. Some instructors and students have reported missing classes in their system. Canvas course space access as well as EEE+ tools (e.g., GrandCentral, Scout, and the new EEE+ Evaluations tool) are unaffected.


    Status: Resolved
    Resolution:

    Issue has been resolved.

    Updated on: August 21, 2019 12:32 pm


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  • Qualtrics Service Degradation
    Reported on: August 13, 2019 1:50 pm

    We are investigating reports of Qualtrics service degradation. Users are reporting that they are receiving a ‘UCI Shibboleth IDP – Message Security Error’ when trying to login. No ETA is available at this time.


    Status: Resolved
    Resolution:

    Updated on: August 13, 2019 2:22 pm


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  • UCIBuy Service Degradation
    Reported on: August 12, 2019 2:29 pm

    We are investigating reports of a UCIBuy service degradation. Users are seeing ‘Our apologies – there is an issue with the process that you were using.’ when they try to access the page. No ETA at this time.


    Status: Resolved
    Resolution:

    Updated on: August 13, 2019 9:58 am


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  • Wired Network Service Degradation in Humanities Instructional Building
    Reported on: August 12, 2019 8:29 am

    We are investigating reports of a wired network service degradation in the Humanities Instructional Building. Users are reporting that they are unable to connect to the network on the 1st and 2nd floors of the building.


    Status: Resolved
    Resolution:

    Updated on: August 12, 2019 9:19 am


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  • DNS service degradation
    Reported on: August 6, 2019 7:18 am

    We are investigating reports of a DNS service degradation. Users are reporting difficulty accessing a number of our sites and applications. No ETA at this time.


    Status: Resolved
    Resolution:

    Updated on: August 6, 2019 7:42 am


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