Service Alerts Archive

• Secret Server Service Degradation
  Reported on: September 18, 2020 8:42 am
  
  

  We are investigating reports of a Secret Server Service Degradation. When attempting to access Secret Server, users are receiving a message that “An error has occurred in Secret Server Cloud.” The vendor has recognized the issue and is currently investigating, but no ETA is available at this time

  
  Status: Resolved
  Resolution:

  Updated on: September 18, 2020 10:15 am

  
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• Adobe service degradation
  Reported on: September 17, 2020 12:18 pm
  
  

  We are investigating reports of an Adobe service degradation. Some users who are attempting to sign in to adobe.com, Adobe products like Acrobat Pro & Creative Cloud, and the Adobe Admin Console are seeing the error “cannot serve this federated authentication request: no matching domain found”.… Continue Reading Adobe service degradation

  
  Status: Resolved
  Resolution:

  Updated on: September 17, 2020 12:41 pm

  
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• Natural Sciences 1 Second Floor Network Degradation
  Reported on: September 14, 2020 3:39 pm
  
  

  There is a network degradation on the 2nd floor of Natural Sciences 1 that may be affecting wired and wireless network services. Our technicians are aware and investigating, but no ETA is available at this time.

  
  Status: Resolved
  Resolution:

  Updated on: September 16, 2020 8:54 am

  
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• Verano Place 6337-6344 Network Outage
  Reported on: September 12, 2020 8:21 am
  
  

  We are investigating reports of a network outage happening in Verano Place 6337-6344. Residents are unable to receive a network connection. There is no ETA at the moment

  
  Status: Resolved
  Resolution:

  Service has been restored.

  Updated on: September 12, 2020 1:11 pm

  
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• Network outage on Engineering Hall’s 3rd Floor
  Reported on: September 8, 2020 12:22 pm
  
  

  Some network equipment needs to be rebooted. The network engineer is on site. No ETA at this time.

  
  Status: Resolved
  Resolution:

  Updated on: September 9, 2020 12:52 pm

  
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• Student Affairs Website Service Degradation
  Reported on: September 8, 2020 9:12 am
  
  

  We are receiving reports of users receiving an, “Internal Server Error” message when trying to access the Student Affairs website (studentaffairs.uci.edu). No ETA is available at this time.

  
  Status: Resolved
  Resolution:

  Updated on: September 8, 2020 11:08 am

  
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• Campus Village Power Outage
  Reported on: September 1, 2020 9:54 am
  
  

  We are investigating reports of a power outage at Campus Village that has resulted in a network service degradation. Our admins are investigating, but there is no ETA at the moment

  
  Status: Resolved
  Resolution:

  Updated on: September 1, 2020 1:22 pm

  
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• UPDATE 1400. Zoom Service Degradation
  Reported on: August 27, 2020 1:37 pm
  
  

  UPDATE 1400. Upon further investigation, it looks like the root cause for the service degradation was caused by some of Zoom’s name servers in Amazon Web Services. Our DNS team added a conditional forwarding stanza to point DNS requests for “zoom.us” directly to google’s DNS servers. There appears t… Continue Reading UPDATE 1400. Zoom Service Degradation

  
  Status: Resolved
  Resolution:

  Updated on: August 27, 2020 2:18 pm

  
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• Student Health Patient Portal Service Degradation
  Reported on: August 26, 2020 10:35 am
  
  

  We are receiving reports of a 404 Gateway error when trying to access the Student Health Patient Portal. The address of this application has recently moved and can be successfully accessed at osh.chs.uci.edu A forwarder is being put in place on the old address, but no ETA is available at this time.

  
  Status: Resolved
  Resolution:

  Updated on: August 26, 2020 2:29 pm

  
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