Service Alerts Archive

• ZotPortal Service Degradation
  Reported on: January 23, 2020 9:50 am

  We are investigating reports of a ZotPortal service degradation. After an update last time, some portlets appear to be broken on portal.uci.edu. There is no ETA at this time.

  Status: Unresolved

  Posted in: | Tags:

• Google Drive File Stream Service Degradation
  Reported on: January 22, 2020 11:54 am

  Multiple users are reporting an inability to access their UCI Google Drive File Stream accounts. They are receiving an error message stating that “Drive File Stream is not enabled for the account …” and to “Please contact your G Suite admin to use Drive File Stream” The source of the issue lies on… Continue Reading Google Drive File Stream Service Degradation

  Status: Resolved
  Resolution:

  Updated on: January 22, 2020 2:04 pm

  Posted in: | Tags:

• Hewitt Hall Ethernet Switch Service Degradation
  Reported on: January 13, 2020 3:57 pm

  We are investigating reports of an Ethernet switch degradation on the third floor of Hewitt Hall. Currently preparing for a replacement. No ETA at this time.

  Status: Resolved
  Resolution:

  The switch has been replaced.

  Updated on: January 13, 2020 5:21 pm

  Posted in: Network, Outage | Tags:

• UPDATE 1/10/2020: UCLC Student Affiliate Access Request Service Degradation
  Reported on: January 8, 2020 1:46 pm

  UPDATE 1/10/2020: The Human Resources IT team has identified the issue and is working to resolve it. In the interim, they have devised a workaround to help Guests & Students with getting the access they need to the UCLC. Please email oit@uci.edu for support. We are aware of an issue affecting th… Continue Reading UPDATE 1/10/2020: UCLC Student Affiliate Access Request Service Degradation

  Status: Resolved
  Resolution:

  Updated on: January 21, 2020 10:07 am

  Posted in: | Tags:

• North Campus UCI Network (WiFi) Service Degradation
  Reported on: January 6, 2020 11:25 am

  We are aware of issues affecting network connectivity at North Campus. Our admins are aware and are looking into the issue. There is no ETA at this time.

  Status: Resolved
  Resolution:

  Updated on: January 6, 2020 12:02 pm

  Posted in: | Tags:

• Telephone (Voicemail and ACD Call Groups) Service Degradation
  Reported on: January 3, 2020 9:58 am

  We are aware of an issue affecting the telephone voicemail system (x48989) and ACD Call Groups. When users are attempting to call x48989, they are receiving a busy signal. Our admins are aware and looking into the issue. No ETA at this time.

  Status: Resolved
  Resolution:

  Updated on: January 3, 2020 10:26 am

  Posted in: | Tags:

• Sponsored UCInetID Request Form Service Degradation
  Reported on: December 26, 2019 3:52 pm

  We are investigating reports of a Sponsored UCInetID Request Form service degradation. Some employees are not able to submit the form. Our admins investigating into the issue. No ETA at this time.

  Status: Resolved
  Resolution:

  Updated on: December 27, 2019 3:52 pm

  Posted in: | Tags:

• SAMS Service Degradation
  Reported on: December 26, 2019 3:44 pm

  We are looking into reports of a SAMS service degradation. Users are stuck in an authentication loop. Our admins are aware and looking into the issue. No ETA at this time.

  Status: Resolved
  Resolution:

  Updated on: December 26, 2019 5:28 pm

  Posted in: | Tags:

• UPDATE 1130. Office 365 Service Degradation
  Reported on: December 26, 2019 11:21 am

  UPDATE 1130. Our admins believe they have isolated the issue and are taking steps to remedy the situation. We are investigating reports of an Office 365 service degradation. Users are reporting that they are unable to login with their AD accounts or access their O365 mailboxes.

  Status: Resolved
  Resolution:

  Updated on: December 26, 2019 11:47 am

  Posted in: | Tags: