UPDATE 1300, 11/4. Cisco VPN Degradation

Description:

UPDATE 1300, 11/4. Our IT Security team met with ePlus this morning and determined that it is third party software causing the SSO errors, typically security packages like antivirus/antimalware and host based firewalls.

For those who are still experiencing this issue, the recommendation would be to determine if they are running McAfee or a similar third party AV/security suite (e.g. Kaspersky) that could be interfering with their AnyConnect VPN connection. Once the suspected application is identified, disable or remove it. Then restart and try reconnecting to the VPN. If someone would like to reinstall and continue using the conflicting application, they may need to edit its settings or make allowances to get it to work with AnyConnect.

UPDATE 0700, 10/26. The vendor has been made aware of the issue and are investigating. Thank you for your continued patience. See the notes below on using the *-classic workaround for the time being.

We are receiving reports that some users are unable to connect to vpn.uci.edu. They will receive the following error message:
“Authentication failed due to problem navigating to the sign-on URL”

As a workaround, please select the group “UCIFull-classic” instead of “UCIFull”
There will be 3 fields. The first will be your UCInetID. The second field will be your UCInetID password. For the third field, please enter the 6 digit code generated in the Duo Mobile app or a bypass code. Alternatively, you can type in ‘push’ and you will be prompted for a push in the Duo Mobile app.

Our IAM team is investigating. No ETA at the time.

Status: Resolved

Resolution:

Contact the OIT Help Desk if you have questions or further issues.

Updated on: November 19, 2021 1:28 pm

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