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UPDATE 3:30pm: LDAP Service Degradation – ES Mail and UCI Gmail service is unavailable for some users.

Description:

UPDATE 3:30pm: The email and service issues that initiated at approximately 4 a.m. this morning have been resolved.

Please be aware that some email messages sent to your ES/Webmail or UCI Gmail accounts between approximately 4 a.m. and 10 a.m. may have been rejected and returned to sender.

We regret any inconvenience this may have caused.

UPDATE 1245: Login issues have been resolved for all active faculty, staff and students.

UPDATE 1215: OIT mailbox services/Webmail and UCI Google/Gmail are restored. All login issues to ZotPortal, VPN etc should be resolved in the next 2-3 hours.

UPDATE 1030: We are working to restore services to everyone.  This is an ongoing restoration.  Full restoration for everyone should be complete between 2:00-3:00

OIT mailbox services/Webmail and UCI Google/Gmail are restored.

Check back here for updates.

UPDATE 0910: Help Desk has received word that other services (i.e. VPN, ZotPortal) have been affected at well. Current ETA for resolution is 1100.

UPDATE 0830: Help Desk has received word that ES mail users should able to log in now. UCI Gmail users can expect service to be restored later this morning.

UPDATE 0815: The admins are still working on the issue. No ETA at the moment.

UPDATE 0730: The admins have isolated the issue & it appears to be related to the Identity Management System not being able to verify the user accounts as being active. More info as we have it will be posted here. Thank you for your patience.

We are getting reports that ES Mail (Webmail) and UCI Gmail service is unavailable for some users. They are receiving errors that their accounts have been either suspended are they are unable to login. Our technicians are aware of the issue and are working towards a resolution.

No ETA at this time.

Status: Resolved

Resolution:

Service was restored on 2/25 in the early afternoon.

Contact the OIT Help Desk if you have questions or further issues.

Updated on: February 26, 2016 9:06 am

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