Ninja Forms on Sites.uci.edu Degradation

Description:

[Update: 7/19/18 at 2:57 pm]
We are continuing to work with the vendor who has been unable to help us restore the forms. We are now looking our database backups to see if we can restore from backup. We are also looking at other forms plugins to replace Ninja Forms and will work with clients to rebuild forms if necessary. This affects approximately 54 sites.

[Update: 7/10/18 at 9:12 am]

This is a known bug with Ninja Forms. Unfortunately, the patch did not seem to fix the issue on UCI Sites. We are continuing to work with the vendor for a solution.

[Update: 7/6/18 at 12:24 pm]

We are continuing to work with the vendor to try to fix the issue. It is possible to create new forms while we work on getting the prior ones back.

———

We are experiencing a bug with Ninja Forms on some sites hosted on sites.uci.edu. Forms appear to have been reset to a basic contact form. We are working with the vendor to find a solution to restore the forms.

Status: Resolved

Resolution:

We are moving to a new plugin and will assist in rebuilding any existing forms.

Contact the OIT Help Desk if you have questions or further issues.

Updated on: July 26, 2018 3:00 pm

All Service Alerts

Scroll Up