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WebVPN users are getting Server Code 500 errors when attempting to use KFS.

Description:

UPDATE 12/9: The issue has been resolved. Thank you for your patience and please let us know if you continue to have any issues.

 

UPDATE: 11/26: The programmers have implemented a change and are doing further testing. More to follow but preliminary tests show that the issue appears to have been resolved.

Users are reporting that when using the WebVPN (https://vpn.uci.edu) to access KFS, they receive an error when clicking links (such as Action List items or TEM Profile creation). Our technicians are working towards a resolution, but in the interim we recommend either downloading and running the software VPN (instructions for doing so can be found here: oit.uci.edu/vpn) or using a computer while on-campus.

We apologize for the inconvenience. A sample of the error is below.

* * * * *

Thank you for your patience.
> This application is temporarily unavailable due to an error.
> We’re currently working to fix the problem, please try again in a few minutes before contacting Help Desk.
>
> If you need more information, please contact:
>
> Office of Information Technology Help Desk
> Telephone: (949) 824-2222
> E-mail: oit@uci.edu
>
> When calling or e-mailing, please provide the following information:
>
> 128.195.64.2
> Referer: https%3a%2f%2fsystems.oit.uci.edu%2fkfs%2fkr%2fmaintenance.do%3fbusinessObjectClassName%3dorg.kuali.kfs.module.tem.businessobject.TEMProfile%26returnLocation%3dhttps%3a%2f%2fsystems.oit.uci.edu%2fkfs%2findex.html%26methodToCall%3dedit%26profileId%3d1452
> Destination: systems.oit.uci.edu%2fkfs%2fkr%2fmaintenance.do
> 87-80
> Server code: 500
>

Status: Resolved

Resolution:

Contact the OIT Help Desk if you have questions or further issues.

Updated on: December 9, 2014 12:45 pm

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