UPDATE 900, January 10. “Windows is not genuine” error appearing on some computers


UPDATE 900, January 10. The issue appears to be on Microsoft’s end. Microsoft suggests users run the following commands using the administrator console or made into a batch file and run as an administrator. If you’re unsure how to run these commands, partner with your local IT support.

wusa /uninstall /KB:971033 /quiet /norestart

net stop sppsvc

del %windir%\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0 /ah

del %windir%\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0 /ah

del %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform\tokens.dat

del %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform\cache\cache.dat

net start sppsvc

cscript //B “%windir%\system32\slmgr.vbs” /ipk 33PXH-7Y6KF-2VJC9-XBBR8-HVTHH

taskkill /f /im slui.exe

cscript //B “%windir%\system32\slmgr.vbs” /ato

This is referenced from:


UPDATE 1700. Our team is still investigating for a solution.

UPDATE 1500. Microsoft has confirmed that the issue is widespread and not just affecting DSS-managed clients. They are still investigating.

UPDATE 1200. The issue appears to be on Microsoft’s end. Our admins are awaiting further instructions from the vendor.

Some UCI staff members are seeing “Windows is not genuine” error messages appear on their computers. If you are seeing this message on a UCI-managed computer, please open a ticket by emailing oit@uci.edu. Please provide the computer name.

To find your computer name, open your Windows start menu and type “PC Name”. An option should appear to “view your PC name”.

Status: Resolved


Contact the OIT Help Desk if you have questions or further issues.

Updated on: January 14, 2019 10:25 am

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