Mitel IP Phones (Cisco IP Replacement Project)

OIT is in the process of retiring the Cisco phone system and standardizing on a Mitel-based campus phone switch as the single platform for voice, voicemail, ACS and mobility features. You can find information on the project, phone user guides, training videos, and an FAQ below.

Project Information and Status Updates

  • Project Start Date:  August 1, 2017
  • Estimated Completion Date:  June 30, 2019
  • Scope:  Replace Cisco phones with Mitel phones working through buildings and by department.
  • Actions:  Establish customer communications and coordination process that incorporates our customers in the project plan. Migrate phones with minimal impact to customers and provide documentation and training for new devices.
  • Why:  To retire the Cisco phone system and standardize on Mitel-based campus phone switch as the single platform for voice, voicemail, ACD, and mobility features.
  • Current Status:  First official customer group using Mitel IP phones was Irvine Campus Housing Authority, completed on 8/7/2017. We have completed MSTB, Administrative Modulars, Natural Science 2, Human Resource, Contemporary Arts Center, Engineering and Computer Trailer, Engineering Hall, Anteater Learning Pavilion, Calit2, Student Health 2, Student Health, Gavin Herbert Eye Institute, 131 Innovation, 5251 California, Natural Sciences 1 .

Mitel IP Phone Documentation

Mitel IP Phone Training Videos

Instruction Videos

“How to use Speed Dial Edit & Web User Interface”

“Hardware Overview Tutorial”


“Personalize, Setup and Customize Tutorial”

Mitel IP Phone FAQs

Can I use MeetMe conference feature?

No, you cannot use the MeetMe feature, that is a Cisco feature.  The Mitel IP phone has the same conference feature as UCI digital and analog phones, please see

Do I need a privacy button?

No, the MNS buttons do not show any information about ongoing calls, it shows a different color to indicate line is in use.

Can I connect my headset to the Mitel IP Phone?

Yes, but you may need a specialDHSG/EHS cable. Please ask your headset provider.  See the Mitel IP training video above.

How can I see all my programmed buttons?

If more keys are in use than the display can show, a new page is created and the last Top SW key or the farthest right bottom SW key becomes the Page select key and you can browse through the different pages.

How do I program speed dials?

  • To program a speed dial button, press the free button you want programmed until you see the screen “Speed Dial Edit”.
  • Use the keypad to label (alpha or numeric) your speed dial.
  • Then use arrow pad to arrow down to “Number”, and enter the number for your speed dial.
  • If it is an off-campus number, remember to enter a “9” first for an outside line.
  • Press “Save”.
  • If you press the very bottom button on the left next to the two dots, it will give you access to additional speed dial buttons you can program.

Unfortunately, any speed dials you had on your Cisco IP phone could not be retained/transferred.

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