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Mitel MiCollab – Software Phone

MiCollab is a softphone service provided by OIT that departments can choose to use instead of desk phones. It’s an application used on a mobile device or computer that allows users to make and answer calls using a UCI phone number. There is also a web client, which does not require VPN.

MiCollab benefits:

  • Freedom to make or receive UCI calls from anywhere
  • Calls are routed to/from UCI phone numbers, not personal mobile phone numbers

Additional information can be found below in the FAQs on how to submit a request, cost of services, etc.

Looking for user-specific information? If you’ve already been set up for MiCollab and are looking for FAQs and getting started information, visit our User Documentation page.

*Please note that MiCollab is not available to employees working at the UCI Health Medical Center.

Calling Emergency Services With MiCollab

Calling 911 from the web browser or MiCollab app on your computer is highly discouraged, as the softphone will not be able to accurately report your location to emergency responders. If doing so is your only option, be prepared to report your precise location when calling. Calling 911 from your cell phone or a landline is the best option; both methods will allow for quicker location accuracy.

MiCollab FAQ

  1. How do I convert myself or a new employee to MiCollab? How much does it cost?
  2. I have submitted the Telephone Service Request for MiCollab. What are the next steps?
  3. Can I switch back to a desk phone if I return to campus or no longer need MiCollab?
  4. Can I use both MiCollab and a desk phone?
  5. Can MiCollab be used for both on and off-campus use?
  6. Will I be able to use MiCollab to contact 911 (or another emergency service number)?
  7. Can I use my headphones with MiCollab?

I've reviewed the questions above and I still have questions.

For questions regarding MiCollab usability, please refer to the MiCollab User Documentation page. 

If you're still having trouble, feel free to open a ticket. When doing so, please provide the following:

Your full name
Your UCInetID (the first part of your email address, not your ID number)
A detailed description of the MiCollab question.

Failure to provide this information will delay our response.

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