Mitel SIP Phones (Cisco Replacement Project)

The Office of Information Technology (OIT) provides telecommunication services to UCI faculty and staff.


Project Information and Status Updates

  • Project Start Date:  August 1, 2017
  • Estimated Completion Date:  June 30, 2019
  • Scope:  Replace Cisco phones with Mitel phones working through buildings and by department.
  • Actions:  Establish customer communications and coordination process that incorporates our customers in the project plan. Migrate phones with minimal impact to customers and provide documentation and training for new devices.
  • Why:  To retire the Cisco phone system and standardize on Mitel-based campus phone switch as the single platform for voice, voicemail, ACD, and mobility features.
  • Current Status:  First official customer group using Mitel SIP phones was Irvine Campus Housing Authority, completed on 8/7/2017.

Mitel SIP Phone Documentation

Mitel SIP Phone Training Videos

Instruction Videos:

Speed dialing and Web IF instruction video:

Hardware Overview Tutorial :


Personalize | Setup | Customize Tutorial:


Mitel SIP Phone FAQs

· Can I use MeetMe conference feature:

No, you cannot use the MeetMe feature, that is a Cisco feature.  The SIP phone has the same conference feature as the digital /analog phone, please see

· Do I need a privacy button?:

No the MNS buttons do not show any information about ongoing calls, it shows a different color to indicate line is in use.

· Can I connect my headset to the SIP Phone?:

Yes, but you may need a special cable, DHSG/EHS cable please ask your headset provider, please see Mitel SIP training video above.

· How can I see all my programmed buttons?

If more keys are in use than the display can show a new page is created and the last Top SW key or the farthest right bottom SW key becomes the Page select key and you can browse through the different pages.