Desktop Telephones
New Mitel PBX Phone Services are no longer being offered as we are migrating away from the Mitel PBX Phone System. During the transition period, if we are unable to provide MS Teams Phone Service, an exception will be made.
Telephone Types
Desktop Telephones
OIT offers three types of desktop telephones. See the Support tab for user guides and FAQs.
- Digital Multiline Telephones (Aastra, Ericsson, Mitel)
- Analog Single Line Telephones
- Voice Over IP Telephones (Mitel IP Phones)
Software Telephones
- Software IP Phones (Micollab) is a “softphone” application used on a mobile device or computer that allows people to make and answer calls using a UCI phone number. It replaces the need to have a desktop telephone. Micollab is being phased out and replaced with MS Teams Phone.
- MS Teams Phone is a cloud-based phone system that allows you to make and receive phone calls using your UCI number directly within the Microsoft Teams platform.
Headsets
Headsets are not offered by OIT, but departments can purchase any headset of their choice. Most headsets on campus are POLY (formerly Plantronics) headsets with Mitel phones. You can view the Compatibility Guide to help you decide which headset you want by entering your phone type.
Cordless Phones at UCI
Cordless Phones are not offered by OIT, and they are highly discouraged because they have been known to interfere with wireless access points.
Troubleshooting Guides
Digital Telephones (Aastra/Mitel/Ericsson)
- Telephone Training Guide for Aastra, Ericsson, and Mitel Multi-line Telephones (PDF)
- Additional Instructions for Aastra and Mitel Phones (PDF)
- Aastra and Mitel Quick Reference Guide (PDF)
- Ericsson Quick Reference Guide (PDF)
- How to use the Conference Call Feature on Multi-line Phones
Mitel IP Phones
- Mitel IP Phone (Model 6867) Quick Reference Guide (PDF)
- Mitel IP Phone (Model 6867) User Guide (PDF)
Note: Highlighted features are currently not supported at UCI - Mitel IP Phone FAQs
Instructional Videos
- Mitel 6871i: How to use the Speed Dial and Web User Interface
- Mitel 6871i: Hardware Overview Tutorial
- Mitel 6871i: Personalize, Setup and Customize Tutorial
More Telephone questions from OIT’s Knowledge Base
Need more help?
Rate Table
| Service | Current Rates (FY 24/25) | "Proposed" Rates Effective 7/1/24 | Rate Type |
|---|---|---|---|
| Analog Single Line* (with or without a phone set) | $9.75/month | $21.50/month | Recharge |
| Digital Multi Line Telephone | $14.50/month | $24.25/month | Recharge |
| IP Multi Line Telephone (Standard, Deluxe, Advanced, Slim, SIP and Micollab) | $14.50/month | $26.50/month | Recharge |
AT A GLANCE
REQUIREMENTS
MiCollab is not available at the UCI Health Medical Center.