Below is an abbreviated list of service tasks for comparison between service levels. It is not an exhaustive list of service tasks provided.
Service Level | Time and Materials | Basic | Full |
---|---|---|---|
Cost | Link to Price | Link to Price | Link to Price |
Network connection/configuration | x | x | x |
Intrusion detection response | x | x | x |
Kerberos Configuration | x | x | x |
DUO Configuration | x | x | x |
Security update installation for standard OS pkgs | x | x | x |
Security scan and remediation | x | x | x |
System data extraction/reporting: automatic | x | x | x |
System data extraction/reporting: on request | x | x | x |
Account creation/locking/deletion | x | x | x |
Quota management | x | x | x |
NFS/NIS configuration and support | x | x | x |
Boot script/configuration management | x | x | x |
Electronic mail configuration/support | x | x | x |
Routine peripherals/drivers/disks | x | x | x |
Software installation: Routine | x | x | x |
Custom autoinstall configuration | x | x | x |
Performance analysis/tuning | x | x | x |
System relocation | x | x | x |
Hardware/VM upgrade/exchange | x | x | x |
Special purpose peripherals/drivers/disks | x | x | |
Software installation: Special Purpose | x | x | |
Advanced software configuration and support | x | x | |
DevOps support | x | x |