Below is an abbreviated list of service tasks for comparison between service levels. It is not an exhaustive list of service tasks provided.
| Service Level | Time and Materials | Basic | Full |
|---|---|---|---|
| Cost | Link to Price | Link to Price | Link to Price |
| Network connection/configuration | x | x | x |
| Intrusion detection response | x | x | x |
| Kerberos Configuration | x | x | x |
| DUO Configuration | x | x | x |
| Security update installation for standard OS pkgs | x | x | x |
| Security scan and remediation | x | x | x |
| System data extraction/reporting: automatic | x | x | x |
| System data extraction/reporting: on request | x | x | x |
| Account creation/locking/deletion | x | x | x |
| Quota management | x | x | x |
| NFS/NIS configuration and support | x | x | x |
| Boot script/configuration management | x | x | x |
| Electronic mail configuration/support | x | x | x |
| Routine peripherals/drivers/disks | x | x | x |
| Software installation: Routine | x | x | x |
| Custom autoinstall configuration | x | x | x |
| Performance analysis/tuning | x | x | x |
| System relocation | x | x | x |
| Hardware/VM upgrade/exchange | x | x | x |
| Special purpose peripherals/drivers/disks | x | x | |
| Software installation: Special Purpose | x | x | |
| Advanced software configuration and support | x | x | |
| DevOps support | x | x |