Service Support Levels

Below is an abbreviated list of service tasks for comparison between service levels. It is not an exhaustive list of service tasks provided.

 Service Level

Time and Materials

Basic

Full

  Cost
Link to Price 
Link to Price 
 
Link to Price 
  Network connection/configuration x x x
  Intrusion detection response x
x x
  Kerberos Configuration x x x
  DUO Configuration x x x
  Security update installation for standard OS pkgs x x x
  Security scan and remediation x x x
  System data extraction/reporting: automatic x x x
  System data extraction/reporting: on request x x x
  Account creation/locking/deletion x x x
  Quota management x x x
  NFS/NIS configuration and support x x x
  Boot script/configuration management x x x
  Electronic mail configuration/support x x x
  Routine peripherals/drivers/disks x x x
  Software installation: Routine x x x
  Custom autoinstall configuration x x x
  Performance analysis/tuning x x x
  System relocation x x x
  Hardware/VM upgrade/exchange x x x
  Special purpose peripherals/drivers/disks x x
  Software installation: Special Purpose x x
  Advanced software configuration and support x x
  DevOps support x x
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