OIT is planning to perform maintenance on the campus telephone system from 6-10pm on 8/11, 8/17, 8/24, 9/8, and 9/14. During each of these maintenance periods, some campus telephone services will be intermittently unavailable.
Which services may be affected:
- The maintenance activities may impact all campus phone service including campus phones, phone lines, emergency phones, Micollab softphones, voice mail, automated attendants/call trees, and ACD/MICCE/call centers.
Which services will not be affected:
- Emergency 911 calls made from non-campus phones (such as a mobile phone) will be answered by the UCI police.
- UCI Health phone services (in Orange).
Information and updates regarding each of these planned maintenance activities will be available on this page, and in the Planned Maintenance section of the OIT Status Dashboard.
If you have questions or concerns, please contact the OIT Help Desk at oit@uci.edu or 949-824-2222.
I have had our office phone “call diverted” to my cellphone since we went remote. Will this affect that when you perform these services? I just want to be aware, so that I can make sure to re-engage the call divert.
The maintenance activities may impact all campus phone services including campus phones, phone lines, emergency phones, Micollab softphones, voice mail, automated attendants/call trees, and ACD/MICCE/call centers.
After the maintenance has been completed, current system configurations should not be changed. For example, if you had call forwarding set up before the maintenance, you’ll still have call forwarding after the maintenance.