The Office of Information Technology (OIT) has started a new security process at the Help Desk. This measure aims to enhance the protection of our community members’ accounts and ensure the authenticity of requests for password resets and Duo assistance.

Video Confirmation of Identity

If you can’t reset your password or fix Duo issues on your own, the OIT Help Desk has a new way to help. They’ll send you a video link when you contact them. This video chat helps make sure it’s really you asking for help. This keeps your account safe and protects everyone at UCI from security risks.

Use Self-Service Whenever Possible

We encourage everyone to continue using the self-service tools whenever possible. However, if you require assistance and are asked to complete this video verification, please know that it is for your own security and the integrity of our systems.

Questions or Concerns?

For any questions or concerns regarding this new process, please contact the OIT Help Desk.

Thank you for your cooperation in maintaining the security of our digital environment at UCI. Your participation helps keep our entire community safe!