The Electronic Educational Environment (EEE) is UCI’s ecosystem of instructional technology tools, with the Canvas learning management system at the center. The suite of tools include the following:

  • UCI Canvas: course content, assessment, and activity
  • EEE Legacy Toolbox: legacy course content, assessment and activity
  • Scout: intuitive and flexible form management and submission
  • EaterEvals: faculty evaluation results for undergraduate courses
  • External tools connected to this ecosystem

After a year-long pilot and extensive evaluation, UCI is in the process of transitioning from an entirely homegrown learning management system to a more robust environment centered around the cloud-hosted and vendor-provided Canvas application. All of the legacy EEE tools remain available for the time being and more information on timelines and transition progress is available here:

You can learn more about the tools available by participating in a training session (see or contacting EEE directly (

Learn more about EEE in the UCI Canvas Help Center

I keep getting the error 'The resource requires you to reauthenticate.'

The issue only affects laptop users. It occurs when your web browser thinks your laptop has two IP addresses, and it doesn't know which one is valid.

  • This can happen when you're connected to the campus Wi-Fi but then plug your laptop into Ethernet.
  • It can also happen when you're connected to Ethernet but then change to a public Wi-Fi network such as a café or airport.

The solution is to click to "Logout" link in the upper right-hand corner and then log back in, or just restart your computer.

NOTE: If your laptop is docked (meaning it's now connected to an Ethernet connection), you should disable the wi-fi connection. Every laptop should have a toggle switch or button somewhere along the top or side of that turns off the wi-fi radio. If you can't find this button, please partner with your local IT support.

Student Questions

I'm a Continuing Education (DCE) student and I'm having trouble logging in to Canvas.

The Division of Continuing Education (DCE) has its own Canvas instance ( Make sure you login with your personal email address and password, not your UCInetID and password.

DCE students should not use the UCI Canvas system ( for their classes *unless* they're taking an Access UCI class ( and even then, they will login to UCI Canvas only for that one course: all of their other courses will appear in DCE Canvas.

If you need help logging in, contact Continuing Education at 949-824-5414.

I’m missing classes on MyEEE.

The first thing you should do is check your list of courses in the Registrar’s StudentAccess system at If the information in StudentAccess doesn’t seem correct, contact the Registrar at or (949) 824-6124.

If the information in MyEEE doesn’t match StudentAccess and it has been more than 24 hours since you changed your enrollment (e.g., added or dropped), please contact so that we can investigate.

I can’t find a Canvas course for my class.

Use of Canvas is at your instructor’s discretion, so there may not be a Canvas course space. Check the blue banner underneath the course on MyEEE; if your instructor has published a Canvas course space, a link reading “Go to Canvas course space” will appear there.

I get an error message when trying to access something in Canvas.

Access to content within a Canvas space is at the sole discretion of your instructor, so we recommend that you contact them directly to request access to course material in Canvas.

My Canvas dashboard contains too many old courses.

You can customize the courses that are displayed both in the courses menu and in your dashboard. Here’s how:

  1. Open UCI Canvas
  2. Click “Courses”
  3. Click “All courses”
  4. Click the stars to the left of the courses that you would like to see in the courses listing and the dashboard
  5. When you’re done, click the title of a starred course to save these changes.

Your courses menu and dashboard should now be updated to show only the courses you chose. You can always use the 'All Courses' link again whenever you want to see a complete listing of your courses.

My courses in Canvas disappeared.

After a term is over, your Canvas courses will automatically be demoted to the ‘Past enrollments’ area of your list of all courses ( and removed from your Dashboard.

Depending on the settings your instructor has implemented for the course, you may also no longer be able to access the course space. In these cases, if you would like access to those courses, you will need to contact the instructor directly, as access to course material is entirely at their discretion.

I took the MAPP test but can’t enroll in a Physics course.

The Math Assessment for Physics Placement is administered by the Physics Placement Testing office. You should contact them directly at for assistance with Physics enrollment questions.

How do I customize my name in EEE/Canvas?

Both EEE and Canvas use the 'preferred name' field from the Registrar. You can visit the Registrar's site and fill out the Request a Change of Legal Name form (at the bottom of the page) to change how your name appears in the system. You can also get to this form from the Registrar home page (under the Request a Change menu option, select Preferred Names.

Instructor/TA Questions

I'm a School of Medicine faculty member and I'm having trouble logging into Canvas.

The UCI School of Medicine is currently piloting its own instance of Canvas ( Information on how to get access, login, and usage can be found here:

The point of contact for the UCISOM Canvas instance is:

Julie Youm, Ph.D.
Director, Instructional Technologies Group, Medical Education

I'm a DCE/Continuing Education instructor and I'm having trouble logging in to Canvas.

The Division of Continuing Education (DCE) has its own Canvas instance, which can be accessed by visiting You must login with your personal email address and password (not your UCInetID and password).

If you need help logging in, contact Continuing Education at 949-824-5414.

Why can’t my students access something in Canvas?

Everything in Canvas, from the course space itself down to individual items like assignments, files, pages, discussions, and quizzes, must be published before students have access. Additionally, if you’re using Canvas Modules, keep in mind that if the content is contained in a module, both the content and modules must be published before students have access.

Canvas includes a handy tool that scans through the course space and makes sure that all links are working as anticipated. It will identify all broken links and unpublished content.

To use the link validator:

  1. Log into UCI Canvas and go to the desired course space
  2. Click on Settings in the navigation bar
  3. Press “Validate Links in Content”

Why doesn’t my course have a Canvas course space?

Canvas course spaces are not automatically created for UC Irvine courses. A Canvas space must be created using  GrandCentral. Note that only a person designated as an instructor of record for the course can create a Canvas course space.

To create a Canvas course space, visit GrandCentral.

How do I add waitlisted students to Canvas?

Waitlisted students are not given automatic access to the course materials hosted in Canvas, but as a workaround, you can provide waitlisted students with access to the course as "Additional Students". This type of role will allow the individual to submit assignments and participate as if they were fully enrolled.

To add an additional student:

  1. Visit GrandCentral.
  2. Press “Manage people” inside the box corresponding to the course space
  3. Press “Add additional students”
  4. Enter the UCInetIDs of the people you would like to add (if there is more than one, separate them with a comma or put them on their own line)
  5. Press “Next”
  6. Verify that the information on the confirmation page is correct
  7. Press “Add people”

Later, when the student is officially enrolled and/or no longer waitlisted, you can remove them as an Additional Student.

To remove an Additional Student:

  1. Open GrandCentral
  2. Press “Manage people” inside the box corresponding to the course space
  3. Check the boxes next to the students you wish to remove
  4. Press “Remove selected”
  5. Confirm the removals and press “Yes, remove person”

The EEE team has put together a video showing how this (and other tasks) can be completed in GrandCentral.

How do I import grades from Canvas to EEE GradeBook?

Unfortunately, there is currently no way to transition scores directly from the Canvas 'Grades' to the EEE GradeBook. This is because Canvas does not include their UCI Student ID# in the GradeBook, but EEE requires the UCI Student ID# in an upload to GradeBook.

To transfer scores, you will need to include an intermediate step of matching the UCInetID of the student to their UCI Student ID# using data obtained from WebRoster.

** Step 1: Obtain scores from Canvas **

You can use the gradebook export to obtain a CSV of score information from Canvas.

  1. Open your Canvas course space (you can click 'Go to Canvas Course Space' from your MyEEE)
  2. Click 'Grades' in the menu on the left
  3. Click 'Export' which appears on the right side of the page, directly above the scores
  4. If you are given the option, select 'Current' in the pop-out window
  5. Depending on your computer's settings, you will be prompted to open or save the file

Please be sure you know where the file is saved. Note: Additional information about exporting grades, is available at

** Step 2: Obtain a listing of UCInetIDs and StudentIDs from WebRoster **

  1. Open your MyEEE (
  2. If you have not already done so, please log in
  3. Click 'Rosters' in the box that contains the appropriate course
  4. Click 'View' in the column that is labeled 'WebRoster'
  5. Click 'Show Options & Seating' at the top of the page
  6. Be sure that only the checkbox next to StudentID and UCInetID is checked, then click either 'Redisplay Roster' or 'Display Tabbed Text' (see attached screenshot on the ServiceNow ticket)
  7. Copy the information that is presented in the table
  8. Paste it into Excel or a Google Spreadsheet
  9. Sort the UCInetID column alphabetically

** Step 3: Convert UCInetID to StudentID

  1. Open the gradebook data that was exported from Canvas in Excel or Google Spreadsheets
  2. Sort the UCInetID column alphabetically (e.g. SIS Login ID column)
  3. Copy the two columns of data acquired from WebRoster, and paste it into the grade data export sheet
  4. You should now be able to match the UCInetIDs from the Canvas Export with that of the WebRoster export, which will mean you will have a StudentID for each students' score

This file can then be prepared for upload into EEE GradeBook as needed.

How do I bring the content of one of my EEE Legacy EasyWebsites into Canvas?

When you have an existing EEE Legacy EasyWebsite you’d like to bring into Canvas, use the following steps:

  1. Open the EEE Legacy Website in a separate window
  2. Collect the files that are included on the webpage.
    • If you have the files stored on your computer, then you’re done!
    • If you don’t have the files stored locally, you will need to open the website and click to download each of the files to your computer
  3. While viewing the EEE course website, select all the content that you would like to move into Canvas and copy the content
  4. Open the Canvas course space (you can click ‘Go to Canvas course space’ from your MyEEE)
  5. Click ‘Pages’ on the left-hand side
  6. Click ‘+ Page’ in the upper right corner to create a new page
  7. Enter a title for the page (i.e. ‘Homepage’)
  8. Paste the copied content into the body of the page
    • Place your cursor within the content where the first link to a file appears
  9. Use the menu on the right side of the page to click ‘Files’
    • Note that this might appear at the bottom of the page if the screen resolution is low
  10. Click ‘Upload file’ and browse to locate the file
  11. Click ‘Upload’ to send the file from your computer to Canvas
  12. A link to the file should be added to the page
  13. Repeat the process to add the additional links to the file
  14. Click ‘Save and Publish’
  15. Review your content, and edit the page to make any changes needed

I added my TAs using EEE Assistants, but they can’t access the Canvas course space.

You might have added your TAs before you created the Canvas course space. If so, then at that time you didn’t have the option to give the TAs access to Canvas, since space didn’t exist yet.

You’ll need to return to EEE Assistants (located in EEE Legacy) and check the box for “Canvas Course Space”, then save the changes.

I’m having trouble with iClicker. Who can help me?

If you’re having difficulty with iClicker, please open a ticket and ask the Help Desk to assign your ticket to OIT Classroom Technology Support.

I've tried the steps above and I'm still having issues

We recommend you continue your search in our comprehensive ServiceNow Knowledge Base.

If you're still having trouble, feel free to open a ticket. When doing so, please provide the following:

  • Your full name
  • Your UCInetID (the first part of your email address, not your ID number)
  • A detailed description of the issue

Failure to provide this information will delay our response.

Return to the OIT Help Center.