UCLC

On Saturday, May 12, the UC Learning Center website will be upgraded to support TLS 1.2. Users attempting to visit http://uclc.uci.edu after the upgrade using an older, unsupported web browser will be unable to load the site. Please ensure you've updated your browsers. If you need help with this, please contact your local CSC for support. OIT Desktop-Supported customers will be unaffected.

The UC Learning Center (UCLC) is the online portal where all faculty, staff, students & guests must complete training assigned by their supervisors.

Please note that access to the UCLC is not immediately available for new employees, students & guests. In addition, the UCLC is not accessible from all locations due to security restrictions. See below for more information.

New Employees

It can take up to three business days after your start date before HR receives your information from the payroll system and you can access UCLC. Neither HR nor the Help Desk are able to expedite this process and there are no exceptions. Check with your supervisor to find out what start date was entered into payroll.

If your supervisor gave you a deadline to complete training, they will understand that the process cannot be expedited. If they have questions, they can email HR.

Students & Guests

Students & Guests are not able to use the UCLC until they fill out the Student and Affiliate Access Request Form first. After submitting the form, it will take HR (who receives that form) two business days to process. They are unable to expedite this process and there are no exceptions.

If your supervisor gave you a deadline to complete training, please inform them when you've filled out the form. They will understand that the process cannot be expedited. If they have questions, they can email HR.

NOTE: Students only get temporary access for at most 2-3 months. If you try logging in and it says 'your account is not active,' simply fill out the form Student and Affiliate Access Request Form again.

If you are an established UCI employee (or completed the Affiliate Access Request Form) and still unable to sign into UCLC, you may have to reset your UCInetID password.

I received a 'Unable to provision your account' error message

You will need to submit a Student and Affiliate Access Request Form first before accessing the UCLC. Please see 'Students & Guests' for additional information.

Annual Training for UCIMC Employees

The Health Sciences Human Resources Department at the UCI Medical Center requires its employees to complete Annual Training in UCLC. If you have any questions about this training, contact the HS Help Desk and open a ticket for their Human Resources Team.

Phone: (714) 456-3333
Email: uclearningcenter@hs.uci.edu

The UCI Campus HR Department cannot assist you with this training module, so please do not open a ticket with OIT.

I'm at the VA Hospital in Long Beach and having trouble logging in

Due to network security restrictions that are beyond our control, users cannot access the UCLC from the VA Hospital unless they use the WebVPN. For help using the WebVPN, visit this link.

While using Google Chrome, I can hear audio but I can't see video.

Your browser has disabled Flash videos from automatically playing on webpages. Visit our Browser Troubleshooting Help Center page to learn how to re-enable Flash in Chrome.

While using Firefox, I can see video but I can't hear audio.

The Shockwave Flash plugin needs to be activated first. Mozilla has concise documentation on how to do this. If the plugin is not installed or if you're still having issues, please partner with your local CSC for support.

If you work for an OIT Desktop-Supported Department, you may open a ticket.

While using Internet Explorer, I can't see video/hear audio.

The Shockwave Flash Object plugin needs to be activated first. Visit our Browser Troubleshooting Help Center page to learn how to re-enable Flash in IE. If the plugin is not installed or if you're still having issues, please partner with your local CSC for support.

If you work for an OIT Desktop-Supported Department, you may open a ticket.

While using Safari, I can't see video/hear audio (looks frozen).

The Adobe Flash Player plugin needs to be tuned on. Visit our Browser Troubleshooting Help Center page to learn how to change this setting in Safari. If the plugin is not installed or if you're still having issues, please partner with your local CSC for support.

If you work for an OIT Desktop-Supported Department, you may open a ticket.

I having trouble accessing a particular module

If you're having problems with a specific learning module in UCLC, feel free to open a ticket. When doing so, please provide the following:

  • Your full name
  • Your UCInetID (the first part of your email address, not your ID number)
  • A detailed description of the issue (including what web browser you're using and your location).

Failure to provide this information will delay our response.

I've tried the steps above and I'm still having issues

We recommend you continue your search in our comprehensive ServiceNow Knowledge Base.

If you're still having trouble, feel free to open a ticket. When doing so, please provide the following:

  • Your full name
  • Your UCInetID (the first part of your email address, not your ID number)
  • A detailed description of the issue

Failure to provide this information will delay our response.

Return to the OIT Help Center.

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