OIT Help Desk

Contact Us

  • Business Hours: Monday - Friday, 8-5
  • Walk-in support: Monday - Friday, 9-4 in 115 Aldrich Hall
  • Email: oit@uci.edu
  • Phone: (949) 824-2222

Self Service Portal

You may also open a ticket using our OIT Self Service Portal.

  1. Login to the OIT Self Service Portal using your UCInetID and password.
  2. Fill out the form and click Submit.
  3. A service incident will be created and someone will assist you. You will receive a confirmation email and be able to follow the progress via email or through the portal.

Send Email

Send email (oit@uci.edu) to the help desk when the issues is complex and easier to describe in writing, when you have error messages, email, or screenshots which will clarify your problem.

Walk-in Support

Visit the help desk when helping you requires photo ID (password resets), when bringing in equipment will help diagnose your problem (wireless connectivity), or when you need in-person assistance with online tools.

Walk-in support is available Monday through Friday 9am to 4pm. We're located in 115 Aldrich Hall.

Telephone Support

Call the help desk when your issue is urgent or to report services that are down. When you call the OIT Help Desk, you can expedite resolution for your particular issue by selecting from one of these options:

  • Choose 1 for Faculty or Staff
  • Choose 2 for Residential Networking Support
  • Choose 3 for Students, Parents, all others

Issue Escalation

Our goal is to provide service in a professional and timely manner. If you are not satisfied with the service you are receiving, you may send an email to one of the Help Desk leadership team members listed below for attention the following business day.

  • Mike Caban, Help Desk Manager, mike at uci.edu
  • Sarkis Daglian, Director of Client Services, sarkis at uci.edu
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