For the latest information regarding technology support for the Coronavirus situation, please visit UCI TechPrep.

OIT Help Desk

Contact Us

  • Business Hours: Monday - Friday, 8-5
  • Walk-in support: Due to COVID-19, walk-in support has been suspended indefinitely.
  • Email: oit@uci.edu
  • Phone: (949) 824-2222

Self Service Portal

You may also open a ticket using our OIT Self Service Portal.

  1. Login to the OIT Self Service Portal using your UCInetID and password.
  2. Fill out the form and click Submit.
  3. A service incident will be created and someone will assist you. You will receive a confirmation email and be able to follow the progress via email or through the portal.

Send Email

Send email (oit@uci.edu) to the help desk when the issues is complex and easier to describe in writing, when you have error messages, email, or screenshots which will clarify your problem.

Telephone Support

Call the help desk when your issue is urgent or to report services that are down. When you call the OIT Help Desk, you can expedite resolution for your particular issue by selecting from one of these options:

  • Choose 1 for Faculty or Staff
  • Choose 2 for Residential Networking Support
  • Choose 3 for Students, Parents, all others
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