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8064250 Student Assistant – IT support and administration
OIT Enterprise Infrastructure
Job Description
Overview
Entry-level student assistant with limited prior experience; learns to use professional concepts to resolve problems of limited scope and complexity; works on assignments that are initially routine in nature, requiring limited judgment and decision making. Employees at this level are expected to acquire the skills and knowledge to perform more advanced work following an agreed-upon procedure, through defined training and development planning.
Under supervision, applies general IT concepts, location, and department/unit policies and procedures to support IT function and apply changes or enhancements of limited complexity on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Coordinate and collaborate with staff on various project efforts.
Responsibilities
• This Job focus is on Administration and Maintenance of Production Support and Operations Management (POM) software platforms and tools. This includes Enterprise Workload Automation, Continuous Integration/Continuous Delivery (CI/CD), Service Management, and Enterprise Network/App Monitoring. Some assistance with QA Automation, Testing, Application Infrastructure Support, and other project support activity may be required as well.
• Assist in maintaining the status of Production Support and Ops Project Tasks, Incidents, Change Tasks, Service Requests and other Action Items in a Service Management Software platform.
• Assist in gathering data to build and enhance Production & Operations Management metrics and status reports.
• Assist POM Manager and Project Leads in coordinating project tasks to produce deliverables within the scope and agreed-upon timelines
• Work with the POM team to update and maintain Production Support and Operations Management Documentation, including but not limited to: Incident Escalation Documents, Release Management Documents, Admin and Maintenance Procedure Documents, Change Management Protocol Support Documents.
• Assist in Development and Maintenance of automation scripts to support our automation platforms. Various scripting languages on Linux and Windows platforms will be used in this effort.
Compensation Range: $15.50 – 21 per hour