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8761482 Student Desktop Support Analyst
OIT Client Services
Job Description
The OIT Specialized Desktop team is hiring and looking for enthusiastic individuals to join us! We are looking for current students to join our team as a Student Desktop Support Analyst. If you are looking for a fast-paced environment with constant changing technology at a large organization to start your professional career, this is the place for you. As the face of OIT Desktop Support Services, you will be supporting numerous departments on campus.
As a candidate, you will:
- Provide primary IT support for UCI affiliates on OIT applications and services
- Imaging and setting up systems including Dell Laptops, touchpads, MacBook’s, Mobile phones
- For more complex user requests, collect version, configuration, and diagnostic information, analyze and recommend solutions, provide ad-hoc training, and troubleshoot and carefully characterize problems to enable other OIT units to respond quickly and effectively. Refer complicated problems to the appropriate OIT or departmental technical expert.
- Log calls to and query/update the status in ServiceNow.
- Produce and enhance client self-help systems such as website documentation, knowledge bases, and training materials. Recommend documentation in response to changes in the pattern of common questions.
- Other duties as assigned such as administrative tasks
Compensation Range: $ 16.00 per hour